J Resort

3.5 star property
Hotel with 3 restaurants, a quick walk to Reno Arch

Photo gallery for J Resort

3 restaurants, breakfast served
3 restaurants, breakfast served
Exterior
Premium Signature Suite I
50-inch flat-screen TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Gym
The current price is NZ$151
includes taxes & fees
30 Sept - 1 Oct

Explore the area

View map
345 N Arlington Ave, Reno, NV, 89501
  • Place, Reno Events Center
    ‪7 min walk‬
  • Place, National Bowling Stadium
    ‪7 min walk‬
  • Place, University of Nevada-Reno
    ‪11 min walk‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪7 min drive‬

Room options

Premium Two Queens Balcony

8.2 out of 10
Very good
(12 reviews)

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Premium King

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Mountain View

9.2 out of 10
Wonderful
(61 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Executive Suite I Hearing/Visual

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(124 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Mountain View

8.2 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Premium Signature Suite II ADA

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Premium King View

9.2 out of 10
Wonderful
(46 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(25 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Two Queen View

9.6 out of 10
Exceptional
(27 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Premium Family Suite

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(141 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

Premium Signature Suite II

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

Premium King Balcony

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Premium Presidential Suite

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Premium Two Queen

9.0 out of 10
Wonderful
(85 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium King

9.4 out of 10
Exceptional
(101 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Premium Signature Suite I

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Suite

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Premium Executive Suite I

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Premium Two Queen

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Executive Suite II

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Room

9.2 out of 10
Wonderful
(81 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Reno

J Resort puts you in the heart of Reno, within just a 10-minute stroll of Reno Arch and Wingfield Park. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a casino. .The buffet restaurant, Buffet, is open for dinner. Afterglow Lounge is the hotel's own piano bar. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Other amenities include a coffee shop/cafe and a sportsbook. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3.5-property class Downtown Reno hotel include National Bowling Stadium and Reno Events Center.

What's nearby

  • Reno Arch - 5 min walk - 0.5 km
  • Reno Events Center - 7 min walk - 0.6 km
  • National Bowling Stadium - 7 min walk - 0.6 km
  • National Automobile Museum - 11 min walk - 1.0 km
  • University of Nevada-Reno - 11 min walk - 1.0 km

Getting around

  • Reno Station - 7 min walk
  • Reno Tahoe Intl. Airport (RNO) - 11 min drive

Restaurants

  • ‪SIPS Coffee and Tea - ‬5 min walk
  • ‪Hanna's Table - ‬3 min walk
  • ‪Shim's Surplus Supplies - ‬2 min walk
  • ‪Sands Regency Casino & Hotel - ‬3 min walk
  • ‪The Brew Brothers - ‬4 min walk

About this property

J Resort

Hotel with 3 restaurants, a quick walk to Reno Arch
J Resort offers its guests a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly J Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Reno hotel.

  • 713 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 2 bars or lounges
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Gift shop
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
J Resort offers 713 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 3 to 18 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Afterglow Lounge
  • Buffet
  • Hanna's Express
  • Hanna's Table
  • J Paul's

Things to do

  • 20 gaming tables
  • 600 slot machines
  • Casino
  • Gym
  • Seasonal outdoor pool
  • Sportsbook

Family friendly

  • Fenced pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 30 September to 31 May:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Resort fee: USD 34.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Airport shuttle
  • Faxes
  • Fitness centre access
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 3 to 18 per person
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Regency Casino
Regency Casino Hotel
Sands Regency
Sands Regency Casino
Sands Regency Casino Hotel
Sands Regency Casino Hotel Reno
Sands Regency Casino Reno
Sands Regency Hotel
Regency Hotel Reno
The Sands Regency Hotel Reno
Regency Hotel Sands
J Resort Reno
J Resort Hotel
J Resort Hotel Reno
Sands Regency Casino Hotel

Frequently asked questions

What is the cancellation policy at J Resort?

J Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at J Resort?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at J Resort on 30 Sept 2025 start from NZ$91.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at J Resort?

Yep, J Resort has a free self car park and free RV/bus/truck parking.

Does J Resort have a pool?

J Resort has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June to September.

What makes J Resort a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at J Resort.

Does J Resort serve breakfast?

You bet, cooked-to-order breakfast is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at J Resort?

No, J Resort does not offer an airport shuttle service.

Is there a bar or restaurant at J Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at J Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at J Resort?

No, only service animals are allowed.

J Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3554 out of 5745 reviews
Rating 8 - Good. 1289 out of 5745 reviews
Rating 6 - Okay. 510 out of 5745 reviews
Rating 4 - Poor. 203 out of 5745 reviews
Rating 2 - Terrible. 189 out of 5745 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Johnishia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no microwave and the lighting in the room could be a little better. Other then that it was a great hotel for the price. The room was clean and the bed super comfy. I think you have to pick a different tower to get a microwave. I was in the Birch and i had a friend in the Aspen tower and she had a microwave and full size fridge. I had a really small mini fridge. I would book again.
Stayed 3 nights in Jun 2025

8/10 Good

jose

Liked: Cleanliness, amenities, property conditions & facilities
Cleaned
Stayed 4 nights in Jun 2025

8/10 Good

Eliza, Rosenberg

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Went for a girl's weekend and we got some great rooms. Comfortable beds and room overall great condition the downfall was the amenities. We would literally have to go out the door through the parking lot if we wanted to go to the pool which is why we didn't! Also the pool area was not even big enough or anything to brag about looked like a kiddie pool compared to other resorts.
Stayed 4 nights in Jun 2025

10/10 Excellent

Luz

Stayed 2 nights in Jun 2025

10/10 Excellent

Rosendo

Stayed 6 nights in Jun 2025

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Kimmie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My daughter and I had a fairly good experience staying two nights at the J Resort. The air conditioning unit is quite loud when it comes on, and the shower drain made loud dripping noises for about 15-20 minutes after the shower was used. The room is quite large, and the decor is very modern. The location is great, with easy access to anything you might want to do in Reno.
Stayed 2 nights in Jun 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hannah’s breakfast was excellent, check in was quick. The casino had very unsavory characters so we didn’t use the casino. Expected more from the big remodel recently. Overall it was clean but for the price, I would stay at the other casinos 2 blocks away.
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Stayed 1 night in Jun 2025

8/10 Good

Scott, Park Ridge

Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay in Reno. The hotel was within good walking distance to all the attractions, yet just a few blocks away so it was very quiet. The room was very clean and had all the amenities we needed. We really enjoyed our stay!
Stayed 1 night in Jun 2025

6/10 Okay

Frida

Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

I had a high hope for this place. But you get what you paid for. It was bearable, particularly after flight cancelation, sleeping at an airport, and hours of driving. The hotel was hard to get around. The registration desk was in the casino area where people were smoking. There was a construction on the parking building area.
Stayed 1 night in Jun 2025

8/10 Good

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathy Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely pleasant and helpful. Our room was very clean. The location was convenient and the area surrounding it seemed safe.
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was well maintained and had plenty of amenities.
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was freindly and helpful. Room was clean and comfortable.
Stayed 1 night in Jun 2025

4/10 Poor

sharon

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

It was just a quick stopover, but a great place to stay. The food was fantastic.
Stayed 1 night in Jun 2025

8/10 Good

Eleanor

Liked: Cleanliness, property conditions & facilities
clean and quiet. The price is great!
Stayed 4 nights in Jun 2025

8/10 Good

Olha

Liked: Amenities, property conditions & facilities
Beautiful room , but non clean enough . They left some old food on the table , the floor wasn't clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Farshad

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jun 2025

4/10 Poor

Maria

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Upon arrival to the front desk was not at all friendly and unwelcoming. The furthermore the room that was given to us was right next to the elevator so all night long we could hear all the noises. We were very disappointed to know that there was no complementary on the basic toiletries and were told that it could be a purchased only. Honestly, I was disappointed as this is a resort and that’s a basic service that most resorts offer. The pool you have to go outside to another building to go to the pool. When you have children, this is very difficult and somewhat of a challenge. Also, the signage for the entrance of the main resort to check in is not easily understood as there are two separate entrances, and there are different building names. It would have been extremely helpful if the person at the front had mentioned all that to us. I honestly would not recommend or stay there again as we paid $500 for the stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025