8/10 Good
Vilaylack
Travelled with family, Business traveller
27 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay at the Sleep In Richmond North was good. The beds were comfortable and shower size was big. There needs to be more hooks in the room if the towels are encouraged to be reused to be more environmentally efficient. There was only one mirror at the sink. It would’ve been nice to have a long wall mirror. The grab and go breakfast was great except for the fact that the microwave was not strong enough to cook the burrito/breakfast sandwiches provided. The kids enjoyed the waffle maker and there were lots of breakfast options to choose from. Check in was easy but Check out was challenging. We gave our key card to a gentleman at the front desk to check out. The next day I noticed they charged us for an extra night. When I called the next day, I was told that they will follow up on why we were charged an extra night and send an email. 4 days later and $145 short in my checking account, I have not gotten an email on the refund and when I called back to check I was told by the front desk person to call back in 2 days if it has not been resolved. That does not make sense when it was their mistake. The refund should have been resolved the initial time I called. Therefore the stay was great but the service I gave 2 stars.
Vilaylack
Stayed 2 nights in Mar 2025