1 Hotel San Francisco

5.0 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Photo gallery for 1 Hotel San Francisco

Breakfast, lunch, dinner served; al fresco dining
Creator video
Terrace Studio Suite | Terrace/patio
Exterior
1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Room service
  • Bar
  • Housekeeping
  • Free WiFi
  • Gym
The current price is NZ$832
includes taxes & fees
13 Dec - 14 Dec

Explore the area

View map
8 Mission St, San Francisco, CA, 94105
  • Place, Ferry Building
    ‪2 min walk‬
  • Place, Bay Bridge
    ‪8 min walk‬
  • Place, Embarcadero Center
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

Alcove King

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Alcove Studio Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Bay Bridge King

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 30 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

City King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Ferry House Terrace Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 66 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

Terrace Studio Suite

8.6 out of 10
Excellent
(4 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 48 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Panoramic Waterfront Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

Waterfront King

8.8 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 34 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

City Two Queen

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Studio King with Soaking Tub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Waterfront Two Queen

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 34 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Alcove Two Queen

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

City King with Sofa Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Connecting City King + Two Queen

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Connecting City King w/Sofa Bed + City Two Queen

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

Connecting Waterfront King + Two Queen

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • Bay view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Connecting City King and King with Sofa Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • Bay view
  • Sleeps 6
  • 2 King Beds

Panoramic Suite, 2 Bedrooms (Waterfront)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • Sleeps 4
  • 2 King Beds

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About the area

San Francisco

A luxury stay in the heart of San Francisco awaits you at 1 Hotel San Francisco. Within just a 10-minute stroll, you'll find Ferry Building and Bay Bridge. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering at Bamford Wellness Spa can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and hydrotherapy. For a drink, you can stop by the hotel's own lounge bar. Enjoy access to free bike hire and aerobics classes. Other amenities include free Wi-Fi in public areas, laundry facilities and in-room fitness. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 5-property class Downtown San Francisco hotel include Oracle Park and Pier 39.

What's nearby

  • Ferry Building - 2 min walk - 0.2 km
  • Bay Bridge - 8 min walk - 0.7 km
  • Embarcadero Center - 8 min walk - 0.7 km
  • Moscone Convention Center - 15 min walk - 1.3 km
  • Pier 39 - 4 min drive - 2.5 km

Getting around

  • Don Chee Way & Steuart St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco International Airport (SFO) - 30 min drive

Restaurants

  • ‪Terrene - ‬1 min walk
  • ‪Boulevard - ‬1 min walk
  • ‪STK Steakhouse - ‬1 min walk
  • ‪Super Duper Burgers - ‬2 min walk
  • ‪Ozumo - ‬2 min walk

About this property

1 Hotel San Francisco

Luxury hotel with full-service spa and 24-hour fitness centre
1 Hotel San Francisco offers its guests a full-service spa, a 24-hour fitness centre, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 7 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury 1 Hotel San Francisco. Parking is available for a fee. A complete renovation of 1 Hotel San Francisco was completed in May 2022.

This 5-star San Francisco hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 8 levels
  • Built in 2005
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
1 Hotel San Francisco offers 200 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bamford Wellness Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 95.76 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - May 2022
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Streaming fitness classes
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 56.49 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 to 60 for adults and USD 30 to 60 for children
  • Valet parking fee: USD 95.76 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Vitale
1 Hotel San Francisco Hotel
1 Hotel San Francisco San Francisco
1 Hotel San Francisco Hotel San Francisco

Frequently asked questions

What is the cancellation policy at 1 Hotel San Francisco?

1 Hotel San Francisco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at 1 Hotel San Francisco?

As of 20 Nov 2025, prices found for a 1-night stay for 2 adults at 1 Hotel San Francisco on 13 Dec 2025 start from NZ$731.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at 1 Hotel San Francisco?

Yep, 1 Hotel San Francisco has valet parking with in/out privileges for USD 95.76 per night.

Are there any beaches close to 1 Hotel San Francisco?

The closest beach to 1 Hotel San Francisco is Ocean Beach (10.9 km).

Is there a spa on site at 1 Hotel San Francisco?

Yep, Bamford Wellness Spa is available for guests. You'll enjoy heaps of services like body scrubs and body treatments, as well as Swedish massages.

What makes 1 Hotel San Francisco a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at 1 Hotel San Francisco.

Is 1 Hotel San Francisco family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that 1 Hotel San Francisco is a hit with families.

Does 1 Hotel San Francisco serve breakfast?

Sure does, cooked-to-order brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at 1 Hotel San Francisco?

No, 1 Hotel San Francisco does not offer an airport shuttle service.

Is there a bar or restaurant at 1 Hotel San Francisco?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at 1 Hotel San Francisco?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at 1 Hotel San Francisco?

Dogs are welcome at 1 Hotel San Francisco, with food and water bowls on offer.

Reviews

1 Hotel San Francisco Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 349 out of 471 reviews
Rating 8 - Good. 58 out of 471 reviews
Rating 6 - Okay. 42 out of 471 reviews
Rating 4 - Poor. 14 out of 471 reviews
Rating 2 - Terrible. 8 out of 471 reviews

Reviews

10/10 Excellent

adam

Stayed 1 night in Aug 2025

4/10 Poor

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not given room I booked

I booked an alcove king room for my husband and I. We checked in early, and our room was not ready yet so we checked our bags and went to our concert. When we returned our room was ready, however when we got to our room it was not a king bed and was two queens. When I called to the front desk, they told us no other rooms would be available and all they offered was an $80 breakfast credit for the following day, even after explaining to them that I am 32 weeks pregnant with a pregnancy pillow and wanted to be in the room my husband and I booked. We were so excited to stay here and were really disappointed, especially for the service at what was a luxury hotel. The next morning when I called to order breakfast and explained that there was a credit given to us I was also given pushback. Just overall really disappointed in the service here.
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Cyrille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Crissy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at 1 Hotel San Francisco. The property is chic, stylish, and perfectly located close to the water with STK conveniently right across the street. The hotel feels thoughtfully designed, ergonomically friendly, and incredibly comfortable. One of the best parts for me was how pet-friendly it is—without any extra charges or hidden fees. They even provided my puppy with a cozy bed and dishes, which was such a thoughtful touch. While it is definitely on the pricier side, the experience is absolutely worth it—I would definitely stay here again with no hesitation.
Stayed 1 night in Aug 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
qalkable
Stayed 3 nights in Aug 2025

10/10 Excellent

Mohsen, MISSION

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and very comfortable room.
Stayed 1 night in Jun 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

cynthia maria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Ice place I would viy
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Upgraded our room with a fantastic view of the water. Very walkable. Hotel car Audi was wonderful perk to drive us to dinner. Very eco friendly. Great breakfast! We reserved rooftop tubs-worth every penny. Complete luxury with beautiful rooftop view. Can’t wait to come back:)
Stayed 2 nights in May 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Breakfast has very limited menu. The Reims facing the water are smaller than what was advertised on the web. Overall good place to stay, but I would not rate a five.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessie

Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and staff!!

We stayed two nights here because my husband was participating in the marathon and our usual hotel was fully booked. I reserved a room w/ a king bed and city view. The “city view” was slightly disappointing as it was more of the rooftop A/C area with a small square liking out onto Embarcadero. But it was fine, we weren’t there for city views so I didn’t let that bother me. Within being in our room for a couple hours, the sliding barn-door to our bathroom malfunctioned and when I informed the front desk, they said it would be a couple hours to fix but they would move us to another room in the meantime. I accepted because I didn’t want our family of 3 to have to deal with using the bathroom with no privacy!! However, upon seeing the room we were moved to, it really felt like a downgrade to me IMO. While the layout of the room was more or less identical, the room was definitely smaller and the view was even worse. I requested that we be moved back to our original room once the door was fixed and they said they would honor that. Anyway, the reason I am bringing all of that up is because under any other circumstances, something like that would've likely spoiled the entire stay and left a bad taste in our mouths about the experience. The staff here go above and beyond and went above and beyond to ensure that we really couldn’t complain about anything. The service was always top tier from every single employee. They went above and beyond every time.
Stayed 2 nights in Jul 2025

8/10 Good

Daniel

Liked: Cleanliness
A beautiful hotel. Most staff were lovely - unnecessary friction with a couple. The facilities that the hotel has are impeccable - b
Stayed 3 nights in Jul 2025

10/10 Excellent

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Francisco

Great location for food and transportation options!
Went to the fifth floor outdoor space. Up the stairs found this bee hive
Monterey aquarium. Must see for aquarium fans!
Alcatraz
Balloon exhibit at Palace of fine arts! Slow start but second half was a blast
Stayed 8 nights in Jul 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Marcela

Stayed 1 night in Jun 2025

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Everything was spectacular. This is the kindest staff I have ever encountered at a 1 Hotel with the best service (and I’ve stayed at every U.S. property. They truly cared about my fiancée and I having a wonderful celebration for our recent engagement and we will be returning for every anniversary. Bravo to the management team!!
Stayed 1 night in Jun 2025

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Stayed 1 night in Jun 2025

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was convenient and quick. Very informative as well.
Stayed 1 night in Jun 2025