6/10 Okay
Ken
Travelled with family
30 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
First time disappointed
Have stayed at Holiday Inn Express many times and always enjoyed it. This time, not so much.
At check-in they put a $50.00 charge on your card. Normal, and told it will be refunded at check-out. At check-out was told I would be receiving $40.00 to allow for the parking charge. Parking charge? At no time was that ever mentioned.
Stayed on the floor. Wanted some ice. Third floor? Nope. Machine broken. Fourth? No again, apparently the same reason. Finally on the fifth a working machine.
Elevators not working properly. When I went to go to the upper floor, the door opened to a lady with a small baby who had been waiting 5 minutes for the door to open, basically stuck. My calling the car opened the door for her. Car was indicating "UP" but went down to 1 after I pushed 4, never opened the door and proceeded up to 4.
Had to go to 5. Door didn't open automatically but need a push on the "door open" button.
The second elevator, which had been out of service most of the day, started working. A group of us stepped in and the car dropped about two inches before the door closed. Unsettling.
While the bathroom was clean, it didn't look like the floor had been cleaned for quite a while. Air conditioner was very loud and trying to change settings didn't help.
Sound like sour-grapes, but this was literally the first time I have had a bad experience with one of these hotels.
Ken
Stayed 1 night in Jun 2025