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Las Casitas Village at El Conquistador

4.5 star property
Luxury hotel with 10 restaurants and 2 outdoor pools

Photo gallery for Las Casitas Village at El Conquistador

Exterior
Luxury Villa, 2 Bedrooms, Ocean View | Living area
2 outdoor pools, open 9:00 AM to 5:00 PM, pool cabanas (surcharge)
Deep-tissue massages, 15 treatment rooms, massages
Luxury Villa, 3 Bedrooms, Ocean View | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Parking available
  • Gym

Explore the area

Map
1000 Avenida El Conquistador, Fajardo, 00738
  • El Conquistador Golf Course
    ‪19 min walk‬
  • Cayo Icacos
    ‪9 min drive‬
  • Luquillo Beach
    ‪21 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, 3 Bedrooms, Ocean View

Luxury Villa, 3 Bedrooms, Ocean View

Luxury Villa, 3 Bedrooms, Ocean View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Luxury Villa, 1 Bedroom, Garden View

Luxury Villa, 1 Bedroom, Garden View

Luxury Villa, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Luxury Villa, 2 Bedrooms, Garden View

Luxury Villa, 2 Bedrooms, Garden View

Luxury Villa, 2 Bedrooms, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Luxury Villa, 1 Bedroom, Ocean View

Luxury Villa, 1 Bedroom, Ocean View

Luxury Villa, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Luxury Villa, 2 Bedrooms, Ocean View

Luxury Villa, 2 Bedrooms, Ocean View

Luxury Villa, 2 Bedrooms, Ocean View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Luxury Villa, 3 Bedrooms, Garden View

Luxury Villa, 3 Bedrooms, Garden View

Luxury Villa, 3 Bedrooms, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Double Beds and 1 Large Twin Sofa Bed

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About the area

Fajardo

A luxury stay in Fajardo awaits you at Las Casitas Village at El Conquistador. You'll be 1.4 km (0.9 mi) from El Conquistador Golf Course and 3.5 km (2.2 mi) from Palomino Island. Highlights at this family-friendly hotel include 10 restaurants, 2 outdoor swimming pools and a golf course. .With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the nearby private beach where you'll find umbrellas, and enjoy the 4 outdoor tennis courts and free water park. Other amenities include a marina, free Wi-Fi in public areas and a 24-hour gym. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Places within a 30-minute drive of this 4.5-property class Cabezas hotel include Cayo Icacos and El Yunque National Forest.

What's nearby

  • El Conquistador Golf Course - 19 min walk - 1.6 km
  • Palomino Island - 1 min drive - 0.4 km
  • Las Cabezas de San Juan Nature Reserve - 3 min drive - 1.3 km
  • Cayo Icacos - 9 min drive - 4.7 km
  • Luquillo Beach - 21 min drive - 18.3 km

Getting around

  • Vieques (VQS-Antonio Rivera Rodriguez) - 84 min drive

Restaurants

  • ‪Balneario Seven Seas - ‬5 min drive
  • ‪Brisas Courtyard Cafe - ‬1 min walk
  • ‪Villa Marina Yacht Basin - ‬6 min drive
  • ‪Bono - ‬1 min walk
  • ‪El Cayo - ‬6 min drive

About this property

Las Casitas Village at El Conquistador

Luxury hotel with 10 restaurants and 2 outdoor pools
A private beach is featured. Las Casitas Village at El Conquistador offers its guests a golf course, a complimentary water park, a marina, and 2 outdoor swimming pools. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 100000 square feet (9290 square metres) and includes a conference centre. A 24-hour health club, spa services, and multilingual staff are also featured at the luxury Las Casitas Village at El Conquistador. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

This 4.5-star Fajardo hotel is smoke free.

  • 91 guestrooms or units
  • 10 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 100000 sq ft of conference space
  • 9290 sq. m of conference space
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Las Casitas Village at El Conquistador offers 91 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 44-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Fajardo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 15 treatment rooms. Services include deep-tissue massages and massages.

Languages

English, Spanish

Similar properties

Exterior

El Conquistador Resort

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 2,997 reviews
El Conquistador Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 10-device limit

Parking and transport

  • Secured, uncovered parking on site (USD 16.75 per night)
  • Secured, uncovered valet parking on site (USD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 to 18 for adults and USD 8 to 8 for children
  • 10 restaurants
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • A beach bar
  • A poolside bar

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 24-hour health club
  • 4 outdoor pickleball courts
  • 4 outdoor tennis courts
  • Beach volleyball
  • Boat tours
  • Fishing
  • Free water park
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Kayaking
  • Lazy river
  • Motor boating
  • Outdoor pool (guest access)
  • Pro golf lessons
  • Pro golf shop
  • Scuba diving
  • Shopping
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Free water park access
  • Grocery/convenience store
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 49 meeting rooms
  • Conference centre (100,000 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • Marina
  • Outdoor entertainment area
  • Pool cabanas (surcharge)

Spa

  • 15 treatment rooms
  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 44-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 136.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16.00 to 18.00 for adults and USD 8.00 to 8.00 for children
  • Uncovered self-parking fee: USD 16.75 per night (in/out privileges)
  • Valet parking fee: USD 28.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Free in-room WiFi has a 10-device limit. WiFi in public areas is also free and has a 10-device limit.

Property is also known as

Las Casitas Village at El Conquistador Hotel
Las Casitas Village at El Conquistador Fajardo
Las Casitas Village at El Conquistador Hotel Fajardo

Frequently asked questions

What is the cancellation policy at Las Casitas Village at El Conquistador?

Las Casitas Village at El Conquistador offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Las Casitas Village at El Conquistador?

Yep, Las Casitas Village at El Conquistador has a secured uncovered self car park with in/out privileges for USD 16.75 per night.

Are there any beaches close to Las Casitas Village at El Conquistador?

The closest beach to Las Casitas Village at El Conquistador is Luquillo Beach (11.5 km).

Is there a spa on site at Las Casitas Village at El Conquistador?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Las Casitas Village at El Conquistador have a pool?

Las Casitas Village at El Conquistador has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and with a coldie from the bar. The pool is open 9:00 AM to 5:00 PM.

Does Las Casitas Village at El Conquistador have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Las Casitas Village at El Conquistador?

Las Casitas Village at El Conquistador features 2 outdoor pools, a 24-hour health club and 10 restaurants.

Is Las Casitas Village at El Conquistador family-friendly?

You bet! With amenities such as free water park access, a lazy river and 2 outdoor pools, it's no surprise that Las Casitas Village at El Conquistador is a hit with families.

Does Las Casitas Village at El Conquistador serve breakfast?

You bet, cooked-to-order breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Las Casitas Village at El Conquistador?

No, Las Casitas Village at El Conquistador does not offer an airport shuttle service.

Is there a bar or restaurant at Las Casitas Village at El Conquistador?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Las Casitas Village at El Conquistador?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Las Casitas Village at El Conquistador?

No, only service animals are allowed.

Is there a golf course on site at Las Casitas Village at El Conquistador?

Yep, Las Casitas Village at El Conquistador has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Las Casitas Village at El Conquistador Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 86 reviews
Rating 8 - Good. 8 out of 86 reviews
Rating 6 - Okay. 3 out of 86 reviews
Rating 4 - Poor. 2 out of 86 reviews
Rating 2 - Terrible. 6 out of 86 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Stayed 6 nights in Mar 2025

10/10 Excellent

Sarah maria, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wonderful the whole trip la casita village. The Staff was amazing from the ferry, water park, female bar tender from palomino, young guy from from the bar upstairs, restaurants my oldest daughter enjoy her birthday stay. The little village jacuzzi was not working so we have to go at conquistador jacuzzi that was always packed with children with out parents supervision need staff to supervise this areas. The only thing they have to explain in details the hidden charges fees upfront of our stay then mentioning until the last day at the front desk. The charges was per night fee is $125 plus taxes beside our hotel charges should explain in detail of the booking or front desk at the first day that will help my family spend wisely of our stay for the food spending.
Stayed 3 nights in Mar 2025

10/10 Excellent

Amaranza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace and beauty in Las Casitas are indescribable
Stayed 11 nights in Mar 2025

10/10 Excellent

Sandy

Stayed 4 nights in Mar 2025

10/10 Excellent

Deann Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful we would definitely stay again
Stayed 4 nights in Mar 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for young families. Paradise
Stayed 2 nights in Mar 2025

10/10 Excellent

Anastacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week at El Conquistador (Casitas). Everything was so nice and it is a special place with something for everyone to love. Even though this is a large resort, it felt oddly intimate and you would see the same people over and over again. None of the facilities were ever over-crowded, and because there are so many options of things to do guests are spread out doing what they love, whether it’s golfing, playing pickleball, going to one of the many pools, taking the ferry to Palamino Island and sitting on the beach, going to the waterpark, dining at the restaurants etc., never had to wait for anything. The service is great, staff very friendly (Timothy was the best), and facilities are clean and well maintained. I don’t usually leave reviews but was so pleased with our stay I had to write about it. We stayed in a 2 bdrm Casita and while this is further from the hotel, it was a 5 minute walk and there were always shuttle service if we needed it. The infinity pool and hot tub near our Casita was incredible with the most picturesque views and a huge balcony that we loved. Very spacious villa, we will definitely return! So sad to leave this beautiful slice of heaven but so many great memories!
Stayed 6 nights in Mar 2025

10/10 Excellent

Amaranza

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in Puerto Rico love the location for sailing fishing. The rainforest is amazing.
Stayed 6 nights in Feb 2025

10/10 Excellent

Kelli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! Shout out to GILBERTO at the Ballyhoo restaurant by the marina, best service anywhere. There is so much to do at the resort one week wasn’t enough, so sad to be going home. We had a family of 16people from age 2years to 58. Everyone had the best time. The casita was clean and comfortable for our whole crew.
Stayed 7 nights in Mar 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with their own private island!
Stayed 1 night in Mar 2025

10/10 Excellent

Jay, Harmony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool place
Stayed 3 nights in Dec 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place
Stayed 6 nights in Feb 2025

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasnt anything I didn't like it was all wonderfull.. I'm 50 yrs old and I have to say that was the best vacation I every had..!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Jarrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t find a better place then this resort they have everything kids had an amazing time
Stayed 7 nights in Feb 2025

10/10 Excellent

Jesus

Stayed 2 nights in Feb 2025

4/10 Poor

Efrain Hernandez

The place is clean. Service is marginal at best.
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

This hotel was beautiful and we really enjoyed our time at the water park and on the private beach. The hotel was fully booked so I was pleasantly surprised to not feel crowded or have to wait in long lines to do anything. We enjoyed our time here and would definitely visit again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Daisy

Stayed 2 nights in Feb 2025

2/10 Terrible

Cherlena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las Casitas was an absolute beautiful and peaceful stay. The staff was welcoming, attentive and knowledgeable. The room and facilities were clean and accessible and there are many things to do for everyone on the resort.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I honeymooned at the El Conquistador 22 years ago. The resort always left a wonderful impression on us. We always said we’d like to stay at Las Casitas when we return. I took my teenage daughter as my husband couldn’t join us. We had the most amazing week at Las Casitas. The resort and views are absolutely stunning! 1) Check in was fast and easy. Our butler, Frederick, was helpful, kind, quick to respond and hospitable. He drove us in the golf cart to our Casita. There is a security guard at the entrance for Las Casitas Village, separate from the main resort. 2) The villa was beautiful, clean, no musky smells, and spacious with high ceilings. We were on the second floor. We had a full balcony with two sets of double doors. There were tall mirrors which is helpful to see your full outfit. There is a continuous background sound which is helpful for sleeping. The beds were comfortable, the pillows were just the right blend of soft and firm. The bedsheets felt and smelled clean. Everyday, the cleaning staff cleaned our room, wiped down the bathroom, made our beds, emptied the garbage pails and provided fresh new towels. It was as if we walked into our room on day 1. There was a nice walk-in closet with safe, folding stands for the suitcases and plenty of hangers. 3) It was a short walk to the main resort. We had a heated infinity pool with gorgeous views from the cliffside. The resort’s private island, Palomina island, and Coqui Water Park are must visits.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Gorgeous views. Can’t go wrong.
Stayed 1 night in Feb 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is beautiful and there is a lot to do with kids of all ages. The water park and Palamino island are great days. The service was pretty poor. Our room was clean when we got there but it was not properly cleaned throughout our stay. We found glasses and mugs that were dirty in the sink were just put back in the cabinet without being cleaned. It was very busy during Presidents week so there were waits for most things. We will definitely be back. It’s a beautiful resort if you have sufficient patience.
Stayed 3 nights in Feb 2025

2/10 Terrible

Robin

Stayed 1 night in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Beautiful location
Stayed 3 nights in Jan 2025