2/10 Terrible
Kevin
Travelled with partner
22 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was honestly THE WORST TRAVEL EXPERIENCE of my life. I’m in my mid 30s have traveled across Europe and etc and I must say I’ve stayed in $25 hostels better than this property. They had a dumpster by the entrance to the lobby that smelled horrible. Outside of the property there was construction, dirty green sewage that had a foul smell. The elevators weren’t working I had to walk up 8 floors! The rooftop pool that everyone said was nice was super filthy!! The water didn’t look clean and the area outside the pool was dirty and not attended to it. The paint was chipping the chairs were old and dirty as well. Farrrr from aesthetically pleasing. I’ve seen project pools that look better. The rooms were nice I’ll say that but they weren’t the cleanest either dust all over the room! And what made it even worse you could hear the loud construction from the room. You heard men yelling and power tools at all hours of the night. The staff was rude, non responsive & not helpful at all. It’s like they took a class in how to be a horrible customer service rep and they all passed w/ straight A’s! We had originally booked for 4nights but left after one. I could barely sleep due to the noise and you could smell the dumpster in the stairwells. No ice machines, they said room service is optional if the kitchen feels like bringing it. And the worst part of it all. WE CANT GET OUR MONEY BACK!! Asked for a partial refund due to these issues & they said should’ve read the reviews before booking
Kevin
Stayed 3 nights in Jan 2024