Best Western - accommodation in San Marco

Very outdated hotel, only two towels in the bathroom, no hand towels. The safe in the room was not working manager at the front desk kept being busy and couldn’t take care of us. Therefore, one of the housekeeping people people helped us. They switched the safe on us three times until finally the third one worked, however none of the safes were attached to the walls. Therefore, anybody could’ve came and grabbed the whole safe and walked out with it and the safe was too small to fit my iPad. Flat pillows, twin size beds were a poor quality, I was afraid to use the bedspread because it looked old and kind of dirty. The door to our room was not properly installed therefore, we had to make sure that we really slammed the door in order for it to close room stayed hot despite us turning down the thermostat, opened the windows, but there were no screens afraid bugs or a bird might fly in. One of the good things I could say is the shower was very nice and I have warm water. The housekeepers were very helpful. The headboard to where the bed beats the wall was not attached to the bed frame. It was attached to the wall. The beds were very shaky and moved easily. I think if the hotel should think about upgrading, they would receive more business.

Fantastic location, centrally located. Great for people watching if you have a balcony room. Great staff, friendly and helpful.

HVAC did not work. Room was very warm and it was only about 60 degrees for a high. Cleaning service made the bed and replaced towels, but left dirty dishes in the room - not just one day, but multiple days. The lower floors of the hotel smelled like a backed up sewer line… Aside from all that and hearing drunks in the middle of the night on the street below, all was wonderful…. LOL I had the window open because neither AC nor fan worked… Not sure if I got the “Expedia room” or if all the rooms were this terrible - but I’d pass on this place!