Hotels with Suites in San Mateo

Great location in Union Square with easy access to BART, making it convenient for getting around the city. The hotel also has onsite parking, although the $70 overnight parking fee feels a little steep. As a Gold member, I was disappointed with the inconsistency in how my benefits were handled. The front desk agent who checked me in offered me a $36 credit, but when I later spoke with a different front desk agent, I was told the credit could not be honored because I had booked through Expedia. It wasn't really about the $36 - it was the lack of consistency between the two employees and, more importantly, the manner in which the second agent responded that left a poor impression. There was also a cleanliness issue in the room. The in-room coffee machine had a noticeable layer of dust on it, making it look like it hadn't been cleaned in quite some time. Overall, the location is a definite plus, but the inconsistent customer service and attention to room cleanliness could be better.

Great hotel, location is perfect, it is very clean and the staff is super helpful. We got there really early the day of our reservation and they allowed is to check in early. The check out experience was also really smooth. Would definitely recommend.

Comfortable. Convenient location. Good breakfast. Adequate workout facility. Hot tub works have been nice since it was too cold to use pool.