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Mercure San Sebastian Monte Igueldo

Property class: 4

Photo gallery for Mercure San Sebastian Monte Igueldo

A balcony with seating and potted plants, overlooking a body of water.
A spacious lobby with a high ceiling, modern chandeliers, and a central staircase.
A poolside area with sun loungers and umbrellas, overlooking a body of water and hills.
A spacious lobby with leather sofas, a coffee table, and a view of the sea.
A spacious hotel lobby with a geometric patterned wall, a marble floor, and a view into the dining area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$329
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
Paseo del Faro 134, San Sebastián, 20008
  • Place, Monte Igueldo
    ‪1 min walk‬
  • Place, Ondarreta Beach
    ‪1 min drive‬
  • Place, Concha Beach
    ‪5 min drive‬
  • Airport, San Sebastian (EAS)
    ‪29 min drive‬

Room options

View all photos for Privilege, Room, Balcony

A balcony with a table set for breakfast, overlooking a coastal landscape.

Privilege, Room, Balcony

8.4 out of 10
Very good
(31 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Privilege, Premium Room, Sea View

A hotel room with a bed, a sofa, a small table, and a view of the sea.

Privilege, Premium Room, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Standard Room, 1 Single Bed (Single Room, 1 Twin Bed)

A hotel room with a bed, bedside tables, a desk, a chair, and a glass-top table.

Standard Room, 1 Single Bed (Single Room, 1 Twin Bed)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, Mountain View

A hotel room with a bed, two chairs, a desk, a TV, and a window with curtains.

Standard Room, Mountain View

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Sea View

A hotel room with a large bed, a desk, a chair, a balcony with a view, and a nightstand with a lamp.

Standard Room, 2 Single Beds, Sea View

8.4 out of 10
Very good
(15 reviews)
  • Sea view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, With Sofa Bed, Mountain View

A hotel room with two beds, a desk, a TV, and a small table with a sign.

Standard Twin Room, With Sofa Bed, Mountain View

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

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About the area

San Sebastián

A family-friendly stay in San Sebastián awaits you at Mercure San Sebastian Monte Igueldo. You'll find Monte Igueldo a few steps away and Bay of Biscay within a 15-minute stroll. Highlights at this hotel include 2 restaurants, 2 bars/lounges and free self-parking. .The restaurant, El Torreon, serves Basque cuisine and is open for lunch and dinner. Enjoy the gym, seasonal outdoor swimming pool and kids' swimming pool as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of RV/bus/truck parking. .With a stay at this 4-property class Antiguo hotel, you'll be 2.2 km (1.3 mi) from Ondarreta Beach and 2.7 km (1.7 mi) from Concha Promenade.

What's nearby

  • Monte Igueldo - 1 min walk - 0.1 km
  • Ondarreta Beach - 1 min drive - 0.4 km
  • Concha Promenade - 2 min drive - 1.8 km
  • Concha Beach - 5 min drive - 3.2 km
  • Donostia-San Sebastian Aquarium - 14 min drive - 4.2 km

Getting around

  • San Sebastian Amara Station - 14 min drive
  • San Sebastian (EAS) - 31 min drive

Restaurants

  • ‪Alaia - ‬6 min walk
  • ‪Bar Pepe - ‬4 min drive
  • ‪Bar Antzara - ‬4 min drive
  • ‪Bar Oliyos - ‬4 min drive
  • ‪Bar Alaia - ‬4 min drive

About this property

Mercure San Sebastian Monte Igueldo

Mercure San Sebastian Monte Igueldo offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the family-friendly Mercure San Sebastian Monte Igueldo. Self parking is free.

  • 123 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Water dispenser
Mercure San Sebastian Monte Igueldo offers 123 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 24 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • El Faro
  • El Torreon

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Library
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in July and close in September.
  • Pool access available from 10 AM to 9 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mercure San Sebastian Monte Igueldo Hotel
Mercure Monte Igueldo Hotel
Mercure Monte Igueldo
Mercure San Sebastian Monte Igueldo Hotel
Mercure San Sebastian Monte Igueldo San Sebastián
Mercure San Sebastian Monte Igueldo Hotel San Sebastián

Frequently asked questions

What is the cancellation policy at Mercure San Sebastian Monte Igueldo?

Mercure San Sebastian Monte Igueldo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure San Sebastian Monte Igueldo?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Mercure San Sebastian Monte Igueldo on 1 Dec 2026 start from NZ$329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure San Sebastian Monte Igueldo?

Yep, Mercure San Sebastian Monte Igueldo has a free self car park.

Are there any beaches close to Mercure San Sebastian Monte Igueldo?

The closest beach to Mercure San Sebastian Monte Igueldo is Concha Beach (1.9 km).

Does Mercure San Sebastian Monte Igueldo have a pool?

Mercure San Sebastian Monte Igueldo has a seasonal outdoor pool and a kids' pool. The pool is open 10 AM to 9 PM (Seasonal outdoor pool open from July to September).

Is Mercure San Sebastian Monte Igueldo family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Mercure San Sebastian Monte Igueldo is a hit with families.

Does Mercure San Sebastian Monte Igueldo serve breakfast?

Yeah, buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure San Sebastian Monte Igueldo?

No, Mercure San Sebastian Monte Igueldo does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure San Sebastian Monte Igueldo?

Yep, you can grab a meal at Mercure San Sebastian Monte Igueldo's onsite restaurant that serves Basque cuisine.

What time are check-in & check-out at Mercure San Sebastian Monte Igueldo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure San Sebastian Monte Igueldo?

No, only service animals are allowed.

Mercure San Sebastian Monte Igueldo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 364 out of 690 reviews
Rating 8 - Good. 177 out of 690 reviews
Rating 6 - Okay. 82 out of 690 reviews
Rating 4 - Poor. 44 out of 690 reviews
Rating 2 - Terrible. 23 out of 690 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location with views across the city, beaches and ocean.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Beautiful lobby and dinning area. Hotel has an amazing view of the city
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The views
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Amenities
Beautiful views great location Amazing breakfast
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, lovely hotel, stunning views, only issue we had was the people In the room next to us was so loud, arguing and slamming doors and the walls are paper thin.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Donastia bay from the bar is just magnificent, day and night! The staff are all wonderfully welcoming and friendly. The parking for disabled guests is excellent right next to the hotel entry. The food in the restaurant was a little expensive for what was served, Be prepared to show the parking attendant at the amusement park your hotel booking!! All in all a good stay!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The room was clean but had a fusty smell when entering. Beds were comfortable. Trying to get drink at bar proved tricky as wasnt manned well. Check-in was chaos. Asked to check in early as had an injury but room wasnt ready… but then once 3 oclock came everyone rushed to check-in & it was a long drawn out wait that didnt need to happen. Staff were twiddling their thumbs up until 3pm!! Restaurant staff & cleaning staff were very helpful however & views are spectacular. However a day-trip would suffice
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views. Great bar. Quiet and relaxing place.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente hotel
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Very rude check in staff. Gave us the worst room in the hotel which they were obliged by law to have. Reason that we were using “coupons” i.e. booked the room using Hotels.com. Being an Expedia premium member I have never heard something like that and if such behavior will be met in the future it will be the death of Expedia alike booking services. Otherwise than that the Hotel and pool area is very good.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The view is second to none!
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel too far away from the town. Only way down is the lift, unless you want to walk a couple of miles along winding roads. And last time for the lift back to hotel is 19.30 which isn’t great.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Amazing views, brilliant staff, great feel
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
View amazing if you get the room with balcony
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful area
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Amazing views of San Sebastián! Great pool and rooms very clean!
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
The staff is so rude, they gave us a room that had crawling cockroaches in the mattress, the wifi signal is terrible because you are on a cliff on the outer side of town and no 5G signal is available; the property is understaffed there was only one person for the bar so drinks took more than 30 minutes ro be ready, the staff only moved us to the room next door because of the insects no compensation was ever made and they told us it was not the first time it happened, if it wasn’t for the view they have the hotel would be broke by now. BEWARE!! Take seriously the one star reviews!!! Avoid Room 201 its infested with insects!! And Bedbugs!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place location location, get there early for parking though since theme park shares parking with hotel, great white cloth dining, very clean and modern.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with a fantastic view over the city.
View from the room
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
We loved the quietness at the pool all afternoon-evening, the views, the weather, ...
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have the breakfast but room was clean
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views from this hotel atop Monte Igueldo. Breakfast and bar were very good. If you're planning to use the funicular to get to/from town, know that its last run is at 8:30pm.
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service and people
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing location, very clean, and very helpful staff! We can’t wait to go back!
Stayed 2 nights in Jul 2023