Best Western - accommodation in Shanghai

This was our second time staying at a Shangri-La, and it certainly did not disappoint! We previously stayed at the Shangri-La in Singapore three years ago, and this time we stayed at the Shanghai property. The hotel is beautiful, clean, spacious, and incredibly well located. It is close to the Oriental Pearl Tower and on the quieter side of the Bund, making it a lovely location for exploring the area and enjoying the boat trips along the Bund. After a busy day out, it was always a pleasure to return to the hotel. Our room was lovely and spacious, and the overall atmosphere was very comfortable. The staff were generally friendly, although we felt the service in the Singapore branch was slightly better. That said, the breakfast staff were exceptional. We had specific dietary requirements, and the breakfast team went above and beyond to help us. They personally walked us around to explain the different options, brought in the chef to speak with us, and gave us advice on what would be suitable. They were genuinely so kind and accommodating, which we really appreciated. The hotel was also very kind in allowing us to keep our dietary food in their fridge, as the fridge in our room was more of a cool box than a proper fridge. Overall, we had a wonderful stay. The incredible location, beautiful spacious rooms, and the kindness of the breakfast team made it a pleasure to stay here. We would definitely consider returning to Shangri-La again!

Definitely a 5/5 hotel! The staff were very helpful in assisting with any questions we had, in helping us get our Didis, and everything we needed. The hotel is extremely clean and well kept as well, in a great location. I would definitely recommend staying here.

Manager Snow from the front desk is simply the best, he made our stay so much easier—he even helped us to heat up the dim sum we bought earlier from the famous Cantonese restaurant Taotaoju, my hometown favorite! We have been living abroad for more than 35 years now, to be able to feel home again in China is a great feeling. Thank you Manager Snow and the entire team from the front desk!