Southbank beach resort & accommodations

Close to Federation Square and other local Melbourne city attractions. Good amenities, good and comfortable room. The cafe downstairs looks good. Staff were helpful.

Favourite thing was the customer service followed by the included breakfast. All staff in all areas were exceptional. What could be better. Aircon difficult to use, staff didn't know how to set it on cooling. Room was stuffy. Restaurant menu details need updating or staff need to prepare food as per the menu. Eg. 1. Burger: meat cheese bacon milk bun. What we got was that plus tomato and alot of relish. Staff agreed to fix. Still smothered in relish. Take 3. Great tasting Burger. 2. Schnitzel came out smotherd in cheese after asking for plain, and nothing but Schnitzel chips salad on the side. Second attempt. None left. Offered Crumbed chicken. Lovely. Asked for lemonade. Not refrigerated. When quiered staff said its not refrigerated. Not available for sale and only a mixer. Not charged . Asked for ice in glass. These 3 are easily fixed. Please fo. Not fair on your lovely staff

Only spent two nights here, but hands down the best hotel shower I have ever used! Great temperature and pressure.