St. Andrew accommodation from NZ$39

I must say I was very disappointed with my stay at this Royalton property. I have stayed at two other Royalton resorts in the past and had positive experiences, so I did not think it was necessary to read reviews before booking. Unfortunately, I was greatly mistaken. I booked my stay along with five friends, who each reserved their own rooms. Out of all of us, I believe only two were satisfied with their accommodations. Considering the price we paid, the experience was far below expectations. Upon arriving at my room, I was shocked to find that it looked nothing like the photos advertised on the website. The images were very misleading. I have stayed in motels that were in better condition. My bed was poorly made and looked as though someone had already been lying in it before my arrival. Thankfully, while I was on my way to the front desk to complain, I was approached by a staff member named Errol. After I explained the situation, he personally brought fresh linens and properly remade the bed. His professionalism and willingness to help were greatly appreciated. Unfortunately, the room was also not properly cleaned. The floors were dirty, and overall housekeeping standards appeared to be lacking. The food was another disappointment. While there were some decent meals earlier in the trip, the buffet food during the last three days of our stay was not good at all.

This place was great. The only issue that is both for visitors and the workers is the hills to get to the top building. Some parts are very steep and it’s hard for visitors to make it up. For the workers it’s hard whenever someone orders room service and they have to go all the way up or for the people helping with the laundry. They collect every room’s linen and then go all the way down to then come all the way back up. The good thing is that there are some taxi drivers that take visitors all the way up to their building. But that’s not every time. Other than that everything else was great, especially for the price. They also help provide a taxi service to and from the airport.

On arrival to the guest house there was a nice 'welcome' laid out on the bed with flowers and decorative towels. On arrival the shower was dirty with hairs from the previous guest left on the tiles, floor tiles stained as the shower has a drainage issue, and the shower pressure is extremely low when set to warm, I would describe it as a drizzle of water. The toilet was also poorly cleaned on arrival, and stained. The two decorative bath towels on display for arrival were unfortunately the only bath towels provided for the first 3 nights of the stay, with the exception of a single hand towel in the bathroom. Nobody attended to clean the room, change the bath towels or bedding for the first 3 nights and when they did, it was only after us raising this as unsatisfactory. This was also the case with the bath mat as no spares were provided in the room. When staff did arrive to clean the room they did not empty the kitchen bin or bathroom bin, we did this ourselves when we realised after they left. Staff were reluctant to provide extra towels or to change the room towels daily. Amenities provided were minimal - x2 small bars of soap for the bathroom, x2 toothbrushes but no toothpaste / miniature shower gel etc. Tea bags were provided but no sugar or milk etc. The pool was uncleaned with debris floating in it on several days of the stay. This included fallen leaves as well as deflated pool inflatables which appeared to have been there for some time. AC was the best thing