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JW Marriott Surabaya

Property class: 5 and above

Photo gallery for JW Marriott Surabaya

A large, winding pool with clear blue water, surrounded by palm trees and lounge chairs.
An indoor space with a glass ceiling, green plants, and a seating area with a table and chairs.
A spacious lobby with a reception desk, large columns, a palm tree sculpture, and a staircase leading to an upper level.
An indoor restaurant with seating arrangements, a mural, and a view of the kitchen.
A spacious living room with a large window offering a city view, a round coffee table, and a modern chandelier.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$158
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪6 min walk‬
  • Place, Grand City Surabaya
    ‪3 min drive‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a bedside table, a lamp, framed pictures on the wall, and a carpeted floor.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

A hotel room with a city view, a dining area, a TV, and a large window.

Executive Suite, 1 Bedroom

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Premium Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Smoking

A hotel room with a large bed, a television, a desk, and a wardrobe.

Executive Suite, 1 Bedroom, Smoking

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Executive Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 2 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 2 Bedrooms

  • City view
  • 127 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, 3 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 3 Bedrooms

  • City view
  • 206 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds

View all photos for Executive Suite, 2 Bedrooms

A spacious living room with a large window offering a city view, a round coffee table, and a modern chandelier.

Executive Suite, 2 Bedrooms

  • City view
  • 341 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms

A spacious living area with a large window offering a city view, a dining area with a table and chairs, and a seating area with sofas and a coffee table.

Presidential Suite, 2 Bedrooms

  • City view
  • 390 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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A modern lobby with a bar area, seating, and large windows overlooking a pool.

Four Points by Sheraton Surabaya, Tunjungan Plaza

Surabaya Center
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 320 reviews
The price is NZ$140
includes taxes & fees
1 Nov - 2 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

A luxury stay in the heart of Surabaya awaits you at JW Marriott Surabaya. Within a 10-minute stroll you'll find Tunjungan Plaza and Grand City Surabaya within a 30-minute walk. Highlights at this family-friendly hotel include 4 restaurants, an outdoor swimming pool and free self-parking. .The restaurant, Pavilion Restaurant, serves international cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club, 24-hour gym, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Full breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of a free shopping centre shuttle. .With a stay at this 5-property class Surabaya Center hotel, you'll be 2.3 km (1.4 mi) from Surabaya Plaza Shopping Mall.

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.5 km
  • BG Junction - 8 min walk - 0.7 km
  • Heroic Monument - 2 min drive - 2.1 km
  • Grand City Surabaya - 3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.1 km

Getting around

  • Surabaya Kota Station - 5 min drive
  • Surabaya Pasar Turi Station - 20 min walk
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Rawon Setan - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬1 min walk
  • ‪The Pavilion Restaurant JWMarriott Hotel Surabaya - ‬1 min walk
  • ‪Bebek & Ayam Goreng 57 - ‬3 min walk
  • ‪Imari - ‬1 min walk

About this property

JW Marriott Surabaya

JW Marriott Surabaya offers its guests a kids' pool, an outdoor pool, a health club, and a hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 132482 square feet (12308 square metres) and includes a conference centre. A sauna, a terrace, and a complimentary children's club are also featured at the luxury JW Marriott Surabaya. A shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Surabaya hotel is smoke free.

  • 1 building
  • 407 guestrooms or units
  • 25 levels
  • 4 dining venues
  • 132482 sq ft of conference space
  • 12308 sq. m of conference space
  • Built in 1996
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

A modern lobby with a bar area, seating, and large windows overlooking a pool.
Four Points by Sheraton Surabaya, Tunjungan Plaza
Surabaya Center
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 320 reviews
The price is NZ$140
includes taxes & fees
1 Nov - 2 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per stay)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: IDR 469,480 for adults and IDR 234,740 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Imari Japanese Restaurant
  • Pavilion Restaurant
  • SBCO
  • Tang Palace Restaurant
  • Uppercut Steakhouse

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (132,482 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 907500 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately IDR 469480 for adults and from IDR 234740 for children
  • Airport shuttle fee: IDR 600000 per person
  • Valet parking fee: IDR 100000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 907500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

Property Registration Number 55110, 9120104332057

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at JW Marriott Surabaya?

JW Marriott Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Surabaya?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on 8 Nov 2026 start from NZ$158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Surabaya?

Yep, JW Marriott Surabaya has a free self car park. Additionally there is valet parking for IDR 100000 per stay.

Are there any beaches close to JW Marriott Surabaya?

The closest beach to JW Marriott Surabaya is New Kenjeran Beach (7.3 km).

Does JW Marriott Surabaya have a pool?

JW Marriott Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at JW Marriott Surabaya?

JW Marriott Surabaya features a health club, an outdoor pool and 1 hot tub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes JW Marriott Surabaya a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Surabaya.

Is JW Marriott Surabaya family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Surabaya is a hit with families.

Does JW Marriott Surabaya serve breakfast?

Sure does, full brekkie is on offer daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at JW Marriott Surabaya?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at JW Marriott Surabaya?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Surabaya?

No, pets and service animals are not allowed.

JW Marriott Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 296 out of 481 reviews
Rating 8 - Good. 152 out of 481 reviews
Rating 6 - Okay. 23 out of 481 reviews
Rating 4 - Poor. 7 out of 481 reviews
Rating 2 - Terrible. 3 out of 481 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpfull staff. Nice and clean rooms. We will highly recommend this hotel.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in Surabaya,next i will come again
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Clean place. Friendly staff. Great service but I believe it’s time to do some updates.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in everything! Definitely will be back when I visit Surabaya again but hopefully this time to new updated bathroom and floors.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, beautiful rooms
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is great and the staff are all friendly and helpful
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hospitality

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Excellent service and staff
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check first before booking include breakfast or not,make sure okay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff doing a great job, the hotel holding up good in those challenging times
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality at its finest!!!

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
Stayed 9 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one night and could not explore the area but it looked lively and fun
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Stayed 4 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

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