JW Marriott Surabaya: Deals & Reviews (Surabaya, IDN)

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Luxury hotel, walk to Tunjungan Plaza

Overview
Rooms
Location
Policies

9.2

Wonderful

Popular amenities

Hot tub

Pool

Breakfast available

Laundry

Parking included

Parking available

Check out the area

Jalan Embong Malang 85-89, Surabaya, East Java, 60261

Tunjungan Plaza6 min walk
Grand City Surabaya4 min drive
Surabaya Plaza Shopping Mall5 min drive
Surabaya (SUB-Juanda)44 min drive

Room options

Suite, 1 Bedroom, Smoking, City View

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Dishwasher

LCD TV

Down duvet

80 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds

Highlights

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Down duvet

Pillow-top bed

Blackout curtains

Premium bedding

42 sq m
City view
Sleeps 3
2 Single Beds

Deluxe Room, 2 Single Beds, City View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Down duvet

Pillow-top bed

Blackout curtains

Premium bedding

42 sq m
City view
Sleeps 3
2 Single Beds

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Dishwasher

LCD TV

Blackout curtains

206 sq m
City view
Sleeps 6
3 Double Beds

Suite, 2 Bedrooms, City View

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Dishwasher

LCD TV

Blackout curtains

127 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Down duvet

Pillow-top bed

Blackout curtains

Premium bedding

43.0 sq m
City view
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate dining area

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

LCD TV

Down duvet

Pillow-top bed

48 sq m
City view
Sleeps 3
1 King Bed

Executive Suite, 2 Bedrooms, Smoking

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

LCD TV

Blackout curtains

128 sq m
City view
Sleeps 4
2 Double Beds

Executive Suite, 1 Bedroom, City View

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

LCD TV

Down duvet

86 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

LCD TV

Down duvet

Pillow-top bed

Blackout curtains

42 sq m
City view
Sleeps 3
1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Executive Lounge

LCD TV

Blackout curtains

390 sq m
City view
Sleeps 4
2 Double Beds

Junior Suite, 1 King Bed, City View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Down duvet

Pillow-top bed

Blackout curtains

Premium bedding

48 sq m
City view
Sleeps 3
1 King Bed

Penthouse, 2 Bedrooms

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Executive Lounge

LCD TV

Blackout curtains

341 sq m
City view
Sleeps 4
2 Double Beds

Similar properties

Pool

Kids pool

Parking included

Free WiFi

for 1 night

includes taxes & fees

13 May - 14 May

About the area

Surabaya

A luxury stay in the heart of Surabaya awaits you at JW Marriott Surabaya. Within just a 15-minute stroll, you'll find Tunjungan Plaza and BG Junction. Highlights at this family-friendly hotel include 4 restaurants, an outdoor swimming pool and free self-parking. .The restaurant, Pavilion Restaurant, serves international cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club, 24-hour gym, Hot tub and sauna. Other amenities include free WiFi in public areas, a free manager's reception and a conference centre. Full breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 5-property class Surabaya hotel include Grand City Surabaya and Surabaya Plaza Shopping Mall.

What's nearby

Tunjungan Plaza - 6 min walk
Grand City Surabaya - 4 min drive
Surabaya Plaza Shopping Mall - 5 min drive
Surabaya Zoo - 6 min drive
Galaxy Mall - 10 min drive

Getting around

Margorejo Station - 7 min drive
Surabaya Pasar Turi Station - 9 min drive
Surabaya (SUB-Juanda) - 44 min drive

Restaurants

Rawon Setan - 2 min walk
Lontong Balap Pak Gendut - 3 min walk
LOBBY Lounge - 2 min walk
Imari - 2 min walk
The Pavilion - 1 min walk

About this property

JW Marriott Surabaya

Luxury hotel, walk to Tunjungan Plaza

JW Marriott Surabaya offers its guests a kids' pool, an outdoor pool, a health club, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 132482 square feet (12308 square metres) and includes a conference centre. A sauna, a terrace, and a free kid's club are also featured at the luxury JW Marriott Surabaya. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

1 building

407 guestrooms or units

25 levels

4 dining venues

132482 sq ft of conference space

12308 sq. m of conference space

Built in 1996

Manager's reception (free)

Deli

Kid's club (free)

Umbrellas for the pool

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

BBQ grill(s)

Outdoor picnic space

Gift shop

Beauty salon

Newspapers in lobby (free)

ATM

Bellhop

Lift

Bar or lounge

JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
24-hour train station pick-up shuttle (surcharge)
Free shopping centre shuttle
Free self parking on site
Valet parking on site (IDR 50,000 per stay)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 6 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
4 restaurants
A bar/lounge
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

Imari Japanese Restaurant
Pavilion Restaurant
SBCO
Tang Palace Restaurant
Uppercut Steakhouse

Things to do

24-hour gym
Art gallery
Children's pool
Evening entertainment
Free children's club
Outdoor pool
Sauna
Shopping centre
Spa tub
Steam room

Family friendly

Children's pool
Children's toys
Free children's club
Laundry facilities
Outdoor pool
Pool gate
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms
24-hour business centre
Computer station
Conference centre (132,482 square foot of space)

Outdoors

Barbecue grill
Garden
Picnic area
Pool umbrellas
Terrace

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices in meeting rooms
Grab bar in bathtub
Grab bar near toilet
Height-adjustable showerhead
In-room roll-in shower
Lever door handles
Lift
Low-height electrical sockets in bathroom
Low-height view port in door
Transfer shower
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

25 floors
Ballroom
Building
Built in 1996
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Pillowtop mattress
Premium bedding

Bathroom

Bidet
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers
Toothbrush and toothpaste
Towels

Entertainment

LCD TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Restaurant dining guides

More

Air conditioning
Connecting rooms available
Free daily newspapers
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Express check-in available

Minimum check-in age - 17

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

The check-in location differs from the property location; to check in, go to Executive Lounge

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at JW Marriott Surabaya

Children and extra beds

Children are welcome.

Kids stay free! One child 18 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately IDR 328000 for adults and from IDR 164000 for children
Airport shuttle fee: IDR 450000 per vehicle
Valet parking fee: IDR 50000 per stay
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Hotel Surabaya

JW Marriott Surabaya Hotel

Jw Surabaya

Marriott Surabaya

Surabaya Jw Marriott

Surabaya Marriott

JW Marriott Hotel Surabaya Java

JW Marriott Surabaya

JW Marriott Surabaya Hotel

JW Marriott Surabaya Surabaya

JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at JW Marriott Surabaya?

JW Marriott Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Surabaya?

As of 29 Apr 2024, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on 3 May 2024 start from NZ$143.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Surabaya?

Yep, JW Marriott Surabaya has a free self car park. Additionally there is valet parking for IDR 50000 per stay.

Are there any beaches close to JW Marriott Surabaya?

The closest beach to JW Marriott Surabaya is New Kenjeran Beach (7.3 km).

Does JW Marriott Surabaya have a pool?

JW Marriott Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at JW Marriott Surabaya?

JW Marriott Surabaya features a health club, an outdoor pool and 1 hot tub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes JW Marriott Surabaya a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Surabaya.

Does JW Marriott Surabaya serve breakfast?

Sure does, full brekkie is on offer daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at JW Marriott Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at JW Marriott Surabaya?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Surabaya?

No, pets and service animals are not allowed.

JW Marriott Surabaya Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Christopher F

27 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, very clean, nice fitness room.

Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

2 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Travelled with family

29 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

26 Dec 2023

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Travelled with family

3 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excelent

Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

15 Jun 2023

Excellent service and staff

Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Travelled with partner

16 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very good place to stay in Surabaya

Stayed 2 nights in May 2023

10/10 Excellent

rusiani

1 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs are fantastic, friendly and very helpful as well as accommodating

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

1 May 2023

Liked: Cleanliness, staff & service, room comfort

Just average

Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.

Stayed 1 night in Apr 2023

10/10 Excellent

Ivan

Travelled with partner

23 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.

Stayed 3 nights in Mar 2023

JW Marriott Surabaya

Choose dates to view prices

JW Marriott Surabaya

Photo gallery for JW Marriott Surabaya

Overview of JW Marriott Surabaya

Wonderful

Popular amenities

Check out the area

Room options

View all photos for Suite, 1 Bedroom, Smoking, City View

Suite, 1 Bedroom, Smoking, City View

Highlights

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

Highlights

View all photos for Executive Apartment, 3 Bedrooms

Executive Apartment, 3 Bedrooms

Highlights

View all photos for Suite, 2 Bedrooms, City View

Suite, 2 Bedrooms, City View

Highlights

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Highlights

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

View all photos for Executive Suite, 2 Bedrooms, Smoking

Executive Suite, 2 Bedrooms, Smoking

Highlights

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

Highlights

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

Highlights

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

Highlights

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms

Highlights

Similar properties

Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

What's nearby

Getting around

Restaurants

About this property

JW Marriott Surabaya

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in