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Sheraton Grand Taipei Hotel

5.0 star property
Luxury hotel with 9 restaurants, near National Taiwan Democracy Memorial Hall

Photo gallery for Sheraton Grand Taipei Hotel

Seasonal outdoor pool
Premium bedding, minibar, in-room safe, desk
View from property
View from property
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$308
includes taxes & fees
11 Feb - 12 Feb

Explore the area

View map
12 Zhong Xiao East Road Sec 1, Taipei, 100
  • Place, Shandao temple
    ‪3 min walk‬
  • Place, Huashan 1914 Creative Park
    ‪7 min walk‬
  • Place, National Taiwan Democracy Memorial Hall
    ‪16 min walk‬
  • Airport, Taipei (TPE-Taoyuan Intl.)
    ‪45 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, City View

Deluxe Twin Room, 2 Single Beds, City View | Street view

Deluxe Twin Room, 2 Single Beds, City View

8.4 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room, 2 Single Beds

Premier Twin Room, 2 Single Beds

Premier Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Deluxe Room, 1 King Bed (Executive Lounge Access)

Executive Deluxe Room, 1 King Bed (Executive Lounge Access) | City view

Executive Deluxe Room, 1 King Bed (Executive Lounge Access)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe Room, 2 Twin Beds (Executive Lounge Access)

Executive Deluxe Room, 2 Twin Beds (Executive Lounge Access)

Executive Deluxe Room, 2 Twin Beds (Executive Lounge Access)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
  • City view
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Premier Room, 1 King Bed (Executive Lounge Access)

Executive Premier Room, 1 King Bed (Executive Lounge Access)

Executive Premier Room, 1 King Bed (Executive Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Director King Room

Director King Room

Director King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Deep-soaking bath
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Diplomatic Suite 1 King Bed

Diplomatic Suite 1 King Bed

Diplomatic Suite 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds

Executive Suite, 2 Single Beds

Executive Suite, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Hairdryer
  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Double Room, 2 Double Beds

Premier Double Room, 2 Double Beds

Premier Double Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Taipei

A luxury stay in the heart of Taipei awaits you at Sheraton Grand Taipei Hotel. Within a 30-minute stroll, you'll find National Taiwan Democracy Memorial Hall and Ningxia Night Market. Highlights at this hotel include 9 restaurants, free self-parking and a bar/lounge. .The restaurant, The Dragon, is open for lunch and dinner. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning self-service breakfast is served between 6:30 AM and 10 AM. .With a stay at this 5-property class Zhongzheng hotel, you'll be 3.3 km (2.1 mi) from Taipei Arena and 4.9 km (3.1 mi) from Taipei 101.

What's nearby

  • Shandao temple - 3 min walk - 0.3 km
  • Huashan 1914 Creative Park - 7 min walk - 0.7 km
  • Taipei 228 Memorial Park - 9 min walk - 0.8 km
  • National Taiwan Democracy Memorial Hall - 16 min walk - 1.4 km
  • Ningxia Night Market - 17 min walk - 1.5 km

Getting around

  • Shandao Temple Station - 2 min walk
  • Taipei Main Station - 6 min walk
  • Taipei (TSA-Songshan) - 19 min drive

Restaurants

  • ‪行政樓貴賓廳 Sheraton Club Lounge - ‬1 min walk
  • ‪麥當勞 McDonald's - ‬2 min walk
  • ‪十二廚自助餐 Kitchen 12 - ‬1 min walk
  • ‪雙月食品社 - ‬3 min walk
  • ‪50嵐 捷運善導寺店 - ‬2 min walk

About this property

Sheraton Grand Taipei Hotel

Luxury hotel with 9 restaurants, near National Taiwan Democracy Memorial Hall
As a guest of Sheraton Grand Taipei Hotel, you'll find a seasonal outdoor pool, Access to hot tub, a sauna, and a fitness centre. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Sheraton Grand Taipei Hotel. Free self parking is available.

This 5-star Taipei hotel is smoke free.

  • 683 guestrooms or units
  • 17 levels
  • 9 dining venues
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Sheraton Grand Taipei Hotel offers 683 accommodations with minibars and a safe. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Taipei hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily self-serve breakfast available 6:30 AM to 10 AM for a fee: TWD 880 for adults and TWD 440 for children
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kitchen 12
  • Momoyama
  • Pizza Pub
  • The Dragon
  • The Guest House

Things to do

  • Gym
  • Hot tub
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lift (90 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities will be closed during January and February:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for TWD 1900.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: TWD 2000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately TWD 880 for adults and from TWD 440 for children
  • Rollaway bed fee: TWD 1900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

Property Registration Number 交觀業字第1470號

We should mention

  • The seasonal pool will open in March and close in December.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Taipei
Sheraton Grande Taipei
Sheraton Grande Taipei Hotel
Sheraton Hotel Taipei
Sheraton Taipei
Sheraton Taipei Hotel
Taipei Sheraton
Taipei Sheraton Grande
Taipei Sheraton Grande Hotel
Taipei Sheraton Hotel
Sheraton Grand Taipei Hotel
Sheraton Grand Taipei
Sheraton Taipei Hotel Taipei
Sheraton Grand Taipei Hotel Hotel
Sheraton Grand Taipei Hotel Taipei
Sheraton Grand Taipei Hotel Hotel Taipei

Frequently asked questions

What is the cancellation policy at Sheraton Grand Taipei Hotel?

Sheraton Grand Taipei Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Taipei Hotel?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Taipei Hotel on 11 Feb 2026 start from NZ$307.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Taipei Hotel?

Yep, Sheraton Grand Taipei Hotel has a free self car park.

Does Sheraton Grand Taipei Hotel have a pool?

Sheraton Grand Taipei Hotel has a seasonal outdoor pool. The pool is open from March to December.

What makes Sheraton Grand Taipei Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Grand Taipei Hotel.

Is Sheraton Grand Taipei Hotel family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Taipei Hotel is a hit with families.

Are there hot tubs in the rooms at Sheraton Grand Taipei Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Grand Taipei Hotel serve breakfast?

You bet, self-service brekkie is on offer daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Sheraton Grand Taipei Hotel?

No, Sheraton Grand Taipei Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Taipei Hotel?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Grand Taipei Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand Taipei Hotel?

No, only service animals are allowed.

Sheraton Grand Taipei Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews
Rating 8 - Good. 348 out of 1001 reviews
Rating 6 - Okay. 92 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

sam

Stayed 5 nights in Oct 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great.
Stayed 4 nights in Oct 2025

10/10 Excellent

JIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services
Stayed 3 nights in Oct 2025

8/10 Good

jonathan Y, foster city

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel itself is nice. Breakfast is also nice. However, not much to do in the area. You have to take a train anywhere. Plus, I was disappointed with the restaurants. The dinner buffet pricey and was not great . Also, the steakhouse, even though I did not try was extremely expensive 130 dollars for steak.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hung

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay here with my family. The check-in and check-out was convenient, no overcharge or problem. The staff was very friendly and speak English. When we encounter leaky faucet, we told the cleaning staff, they fix it right away. Breakfast buffets were awesome, asian and western food. MRT was on the same block. We will stay here again.
Stayed 9 nights in Aug 2025

10/10 Excellent

Fabrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

MIKAL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, but old.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the two young men at the concierge were extremely helpful! Around 20/5, they help to clear customs for a FedEx package send from HK, they helped made phone calls, print out form required, finally package was delivered. Also helped me with reporting to the health department @ the airport, on 22 & 23/5, after lots text messages & phone calls, accomplished, really appreciate their very helpful manner & attitude.
Stayed 5 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Little expensive.
Stayed 1 night in May 2025

10/10 Excellent

Tim

Stayed 5 nights in May 2025

10/10 Excellent

Harshad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and contains full amenities. Conveniently located near MRT station and at the heart of the city; with shopping areas nearby. Staff is friendly and professional. Strongly recommend the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

VIKK

Travelled with family
Liked: Amenities
great location and good facilities. They provide bottles water and welcome snacks , tea bags also are great.
Stayed 2 nights in Apr 2025

8/10 Good

Kenneth kin wai

Travelled with family
Liked: Property conditions & facilities, room comfort
First it ran out of Body wash, then it ran out of conditioner; I have to call the house keeper to refill, Not sure why they didn’t refill while doing the house keeping. Also the door lock was couldln’t lock, we have to ask the maintenance to fix it.
Stayed 2 nights in Mar 2025

8/10 Good

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staffs are friendly, many dining options.
Stayed 13 nights in Dec 2024

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel: convenient location, first-rate service, and plenty of dining options. Room was comfortable and clean with very good housekeeping staff. Hotel is right next to a metro station and walkable to the main train station. Hotel staff was professional, courteous, and efficient. The hotel has several excellent restaurants, and there are good dining and coffee options around the hotel as well.
Stayed 7 nights in Jan 2025

6/10 Okay

Shubham

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Chun Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is generally fine. Breakfast is good. Room is clean, service staff are friendly. The surrounding area does not have much though.
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in Taipei with excellent dining options both on-property and nearby.
Stayed 4 nights in Dec 2024

6/10 Okay

Vic

Disliked: Property conditions & facilities
The location of the hotel is good which is near to the MRT station. However, in general the hotel is pretty old and lack of maintenance. The condition of the executive room that I stayed is much lesser than I expected. Also the overall services are just mediocre.
Stayed 3 nights in Dec 2024

10/10 Excellent

Boon Wui

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Not too bad overall, but for the price...

overall a nice place but the room is a little small for a 3 people capacity. Hotel also didnt provide any hand/body lotion so its a little strange for a 5 star property. Our room also had a view of the back alley which was not too pleasant but I get what you paid for. The location was great as it is closed to several MRT stations.
Stayed 2 nights in Dec 2024

6/10 Okay

Tien Chong

Travelled with family and small children
Liked: Staff & service, amenities
Exterior From the external looking in, the eatablishment looks possibly understatedly grand. It is quite a massive building for a hotel. I enjoyed the quiet grandiose. Lobby Upon entry, the low ceiling hits you right away. You start to doubt the degree of luxury associated with the hotel. The low ceiling is stifling and there is little effort to spruce the space up for Christmas, for staying guests who may celebrate this major festival. Room We got a premier room for the bigger space required for our 10-nights stay. The low ceiling is still a bother. What for certain hits us much worse, is the musky smell which persisted throughout the stay. We had to air the room every time we return. Unsure if it actually got better from the airing, we got use to it or we had unknowingly resigned ourselves to the reality of things. What is shocking is how there is little effort to improve, given how there must be someone to can smell it and sense how it is offensive. The room has little to no elements of luxurious opulence, if you are seeking these for a 5-star stay. Sure the room is functional and we enjoyed the space a lot but truth be told, the Sheraton provides overwhelmingly little, in terms of in-your-face wow factors, for a 5-star Marriott establishment. Service Staff was courteous and reasonably obliging but you will not feel like a distinguished guest, that’s for sure. I have more but 1,500 char limit. Disappointed. I may be misguided but I expected more, much more.
Stayed 10 nights in Dec 2024