I booked this home on the 15th. I called multiple times to ensure that I provided all needed information and payment. After confirmation of the door code etc, I arrived at the home I was supposed to have and found cleaning staff all over. I asked how long it would take and they informed me 3-4 HOURS! We could not wait that long! the Cleaning staff told me there was another home available but that home was WAY out of the way from our desired location. I called and spoke with the woman that manages reservations and she (with a bad attitude) told me I could move there or take a smaller apartment. In frustration I said "sounds like I don't have a choice here" and she tells me "you can take it or cancel and get a refund". it's the day of and CLEARLY cancelling isn't an option... The disappointment was high and the customer service was very low.
I trekked to this apartment with little to no information about it. Again there is a lady inside trying to do a rush cleaning. I immediately noticed the place reeked of marijuana. The cleaning lady sprayed air freshener, did a quick mop job and left letting me know all the towels and pillow cases were still in the dryer.
Through out the night we couldn’t find a working remote for any of the tvs. The bedspread looked old and bleached out, there was hangers and trash in the dressers, dirt under the bed, no lining in the trash, little to no paper towels and overall just low quality.
Angry and disappointed was an understatement!