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"Great location beautiful atrium and friendly helpful service
"
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By a verified traveller on Fri 21 Feb 2020
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Hotel Description
Atlas Suites And Apartments places you steps from Mount Maunganui Beach and within a short 5-minute stroll of Maunganui Beach. Highlights at this property include in-room washers/dryers and free WiFi.
Each apartment features a flat-screen TV, a coffee/tea maker, and a hair dryer. A refrigerator and a microwave make in-room dining convenient. An iron/ironing board and free toiletries are also available. Housekeeping is available once per stay.
This smoke-free apartment building offers free WiFi in public areas, a garden, and dry cleaning/laundry services. Other amenities include laundry facilities, luggage storage, and an elevator. There's also the convenience of free self parking.
Attractions within a 15-minute drive of this 3.5-star Mount Maunganui property include Mount Maunganui and ASB Baypark.
Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (Standard Apt)
Bed Count1 Queen BedMaximum Occupancy
4 Max
Standard Apartment, 1 Bedroom, Non Smoking, Kitchen
Bed Count1 Queen BedMaximum Occupancy
3 Max
Superior Apartment, 3 Bedrooms, Non Smoking, Kitchen
Bed Count2 Queen BedsMaximum Occupancy
6 Max
Family Apartment, 2 Bedrooms, Non Smoking, Kitchen (Family Apt)
Bed Count1 Queen BedMaximum Occupancy
5 Max
Atlas Suites And Apartments ratings based on 188 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Atlas Suites And Apartments
Everyone (68)Couples (53)Family (64)
4 out of 5
Great location beautiful atrium and friendly helpful service
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Katie
Thank you for your kind review!
We are glad you enjoyed your stay with us.
3 out of 5
To noisy late at night
No one in reception !!!!!!!!!
Posted by a verified traveller on 27 Jan. 2020
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Comment from Hotel Management
29 Jan. 2020
by Katie
Good Morning,
Our Reception hours clearly state when we are open 9.00 AM to 5.00 PM, after that you can directly call the Manager for issues. Noise is something we try to keep to a minimum, but over long weekends, can be hard to manage.
4 out of 5
The location is great, easy entry and exit and your car is safe. Air conditioning is beautiful on a hot day. The unit is spacious and comfortable. Some minor prechecks would make the place perfect eg jug broken (although replaced when asked), ironing board unusable, dishwasher top shelf broken, deck spouting dripping even though weather was fine.
These were minor and we will stay here again.
Posted by a verified traveller on 23 Jan. 2020
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Comment from Hotel Management
29 Jan. 2020
by Katie
Thank you for your review, I am glad you enjoyed your stay, and we look forward to seeing you again soon.
5 out of 5
Posted by a verified traveller on 11 Jan. 2020
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Comment from Hotel Management
15 Jan. 2020
by katie
Thank you for your review, we love hearing from our guests!
4 out of 5
Close to beach and the Mount - close to shops and cafes - good parking - generous room size
Posted by a verified traveller on 8 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Katie
Thank you for your kind review! We are glad you enjoyed your stay with us.
5 out of 5
Location was excellent And thought good value for money
Posted by a verified traveller on 7 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Katie
Thank you for your kind review! We are glad you enjoyed your stay with us.
1 out of 5
I have been a customer at Atlas Apartments since 2008. The place is becoming worse for wear as the years go by. It’s tired and dated. Rooms are average and have lost their wow factor which I remember from the previous years.
Management communication is terrible. No one ever at the desk. When the light bulbs blew in our bathroom - I had to walk abound the complex to see if someone could help. The manager found it tricky to change the Down light bulb so I changed them.
On departure I left my key at front counter (no one in attendance). A few days later I noticed a $45 charge on my statement. It took multiple phone calls and emails but eventually it was because there was a pillow missing. Who takes that?! And we certainly
DID NOT! I am still waiting for them to respond but as expected communication is no good.
My suggestion if you are going to stay there - take photos of your room as you leave so you can prove you left pillows, sheets, duvets, cushions behind.
Posted by a verified traveller on 26 Dec. 2019
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Comment from Hotel Management
27 Dec. 2019
by Katie
Good Afternoon,
Thank you for posting your review, we always appreciate hearing from our guests.
I would like to respond to a few of your comments.
First off, there is only so much, we as Managers, can do with the rooms as renovations are up to the Owners of the apartments, which you, as a 'regular guest' should know. Though it should be noted you were staying in a room that had new carpet done recently.
Secondly, unfortunately for us we cannot split ourselves in two and be at the reception desk and doing the other tasks we have to do. Though we are always contactable through the phone in the room. The Manager had trouble getting the light to twist out, and you happily agreed to help twist it out. If it was an issue you should have said so.
As stated in emails, there was a room check done after you left, and one of the decorative pillows is missing from the matching set in the second bedroom with the children. You were notified of this, and upon your insistence, we double and triple checked the room, but the pillow is simply not there. We have also offered a refund for its return.
As to our communication, you are fond of replying when our office is closed for the evening, even going as far to message an off duty worker on her personal phone number at 9.30 PM at night.
Kind Regards,
1 out of 5
Posted by a verified traveller on 26 Dec. 2019
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Comment from Hotel Management
26 Dec. 2019
by Katie
Thank you for your review.
If you could please contact us about your stay, I would like to address your concerns.
4 out of 5
Excellent location easy access to beach and restaurants.
Posted by a verified traveller on 13 Dec. 2019
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Comment from Hotel Management
26 Dec. 2019
by Katie
Thank you for your review, we are happy to hear you enjoyed your stay.
3 out of 5
Great location - bit tired - a couple of house keeper things needed tending to - no detergent - light bulb in side table gone - small things but pretty basic and everyday
Posted by a verified traveller on 18 Nov. 2019
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Comment from Hotel Management
20 Nov. 2019
by Katie
Thank you for your review, we always like to hear about our guests stay, and appreciate hearing where we can improve!
Atlas Suites And Apartments offers its guests a garden, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. Self parking is free. This 3.5-star Mount Maunganui apartment is smoke free.
26 guestrooms or units
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Garden
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Washer/dryer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Atlas Suites And Apartments offers 26 accommodations with washers/dryers and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided once per stay.
Washer and dryer
Flat-screen television
Refrigerator
Microwave
Coffee maker
Housekeeping (once per stay)
Hair dryer
Toiletries (free)
Iron and ironing board
Connecting rooms available
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 5:00 PM
Special check-in instructions:
The front desk is open daily from 9:00 AM - 5:00 PM. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation.
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.
The front desk at this property is open daily from 9:00 AM - 5:00 PM. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cots (infant beds) available
Only service animals are allowed
Debit cards not accepted
Hotel Names
Atlas Suites Apartments Apartment Mount Maunganui
Atlas Suites Apartments Apartment
Atlas Suites Apartments Mount Maunganui
Atlas Suites Apartments
Atlas Suites And Apartments Apartment
Atlas Suites And Apartments Mount Maunganui
Atlas Suites And Apartments Apartment Mount Maunganui
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
