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GLOU Shinjuku Family

Property class: 3

Photo gallery for GLOU Shinjuku Family

A hotel entrance with a tiled facade, a visible interior with a bed and a desk, and a sign with Japanese characters.
A hotel room with two beds, a window with curtains, an air conditioning unit, and a view of buildings outside.
A vertical sign for GLOU Shinjuku Family Hotel with contact information.
A room with a large mural, a flat-screen TV, and a marble table with yellow flowers.
A staircase with wooden steps leading to a landing.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
The current price is NZ$157
15 Nov - 16 Nov

Explore the area

View map
Yochomachi 1-10, Tokyo, Tokyo, 162-0055
  • Place, Shinjuku Gyoen National Garden
    ‪14 min walk‬
  • Place, Shinjuku Isetan
    ‪18 min walk‬
  • Place, Waseda University
    ‪6 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪43 min drive‬

Room options

View all photos for Basic Twin Room, Non Smoking, City View

A hotel room with two single beds, a large window with curtains, a ceiling light, and a wall-mounted mirror.

Basic Twin Room, Non Smoking, City View

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Single Bed

View all photos for Basic Twin Room, Non Smoking, City View

A hotel room with two beds, a window with curtains, an air conditioning unit, and a view of buildings outside.

Basic Twin Room, Non Smoking, City View

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Large Single Bed and 1 Double Bed

View all photos for Economy Twin Room, Non Smoking, City View

A small, single-room accommodation with a bunk bed, a desk, two chairs, and a small window with curtains.

Economy Twin Room, Non Smoking, City View

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Single Bed

View all photos for Classic Studio, Non Smoking, City View

A hotel room with two beds, a large mural on the wall, an air conditioning unit, and a view of a building through a window.

Classic Studio, Non Smoking, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Basic Double or Twin Room

A hotel room with a bed, a window with curtains, a bedside table, and a door.

Basic Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

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About the area

Tokyo

GLOU Shinjuku Family puts you in the centre of Tokyo, 1.1 km (0.7 mi) from Shinjuku Gyoen National Garden and 3.4 km (2.1 mi) from Tokyo Imperial Palace. .Each apartment features free WiFi and a hairdryer. Nice touches to enhance your stay include slippers and free toiletries.
View more Apartments in TokyoOpens in a new window

What's nearby

  • Tokyo Toy Museum - 11 min walk - 1.0 km
  • Hanazono Shrine - 13 min walk - 1.2 km
  • Shinjuku Gyoen National Garden - 14 min walk - 1.2 km
  • Shinjuku Isetan - 18 min walk - 1.5 km
  • Waseda University - 6 min drive - 2.1 km

Getting around

  • Ichigaya Station - 2 min drive
  • Wakamatsu-kawada Station - 8 min walk
  • Tokyo (HND-Haneda) - 49 min drive

Restaurants

  • ‪Billy The Kid 新宿曙橋店 - ‬1 min walk
  • ‪栄寿司抜弁天 - ‬6 min walk
  • ‪小笠原伯爵邸 - ‬7 min walk
  • ‪まるしん曙橋店 - ‬4 min walk
  • ‪居酒屋吉野 - ‬7 min walk

About this property

GLOU Shinjuku Family

  • 4 guestrooms or units
GLOU Shinjuku Family offers 4 accommodations with complimentary slippers and a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower, bidets and complimentary toiletries.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Electric kettle
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Laundry

  • Laundromat nearby

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift

Location highlights

  • In the city centre
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

GLOU Shinjuku Family Tokyo
GLOU Shinjuku Family Apartment
GLOU Shinjuku Family Apartment Tokyo

Frequently asked questions

Is there a free airport shuttle available at GLOU Shinjuku Family?

No, GLOU Shinjuku Family does not offer an airport shuttle service.

How much does it cost to stay at GLOU Shinjuku Family?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at GLOU Shinjuku Family on 15 Nov 2026 start from NZ$157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time are check-in & check-out at GLOU Shinjuku Family?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at GLOU Shinjuku Family?

No, pets are not allowed.

GLOU Shinjuku Family Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 26 reviews
Rating 8 - Good. 7 out of 26 reviews
Rating 6 - Okay. 7 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 3 out of 26 reviews

7.4/10

Cleanliness

8.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The room is clean and basic necessities provided are excellent for both a short and long stay.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication
It was clean, not very spacious, somewhat close to a station, check-in was good.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication
Was small but works fine if your not going to stay in your room much me then to sleep
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
It’s okay. However, the stair steps are so steep and small, so dangerous to get up and down.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Walking distance to at least three different train lines makes for getting around Tokyo easier. An abundance of conveniece stores is nice as well
Stayed 4 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Check-in, communication
There was no staff on site and it was almost impossible to connect with the host. The way to check-in was very unclear and no one to clean the room each day. It was conveniently located near family Mart, 7-Eleven, and a few minute walk to train stations. I arrived after midnight and it took nearly 2 hours to figure out how to get in.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, communication, listing accuracy
Property was very small and check was a bit difficult to find the lock box and the phone number on the door to ask for help was wrong. Property is a bit further away from the sights than I expected but it was good value for money.
Stayed 5 nights in Jun 2026
Verified review

6/10 Okay

Liked: Check-in, communication, listing accuracy
Clean room small
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
There was a family mart and 7-11 within walking distance. Easy access to two train stations. Also close to a steak house open in the evenings. It was easy to access, a great size for families and a safe location.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, listing accuracy
Disliked: Check-in
Rooms were clean, with mini fridge, microwave, WiFi, AC, and bathroom amenities as advertised. We just ran into a little problem that check-in process required an email that we never got. Listed phone number did not get a response, but ringing the electronic “doorbell” had an immediate answer and resolution from a remote attendant.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Plenty of room
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very cozy stay at this hotel. I had some worries about checking in, but the staff kept communicating with me through the app and they were very helpful.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place. Small but has everything you need
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Liked: Check-in
Disliked: Cleanliness
Not cleaned only changed mattress covers Dusty environment causes sick
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication
AC not working well
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, communication, listing accuracy
Room was not clean. Hair on the floor, bed etc. Even the floor seemed dirty. Tried reaching out to Expedia but they wouldn't refund me for the second day. WiFi details were not available and when I reached out to the property they replied the next day.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Room looks bigger in pictures. No place for luggage. Very small for 4 people. Motion sensor in bathroom for light. If you don’t move light goes out which is a little annoying. People nice. Self check in/out. No room service if you stay more than one day. We managed but very cramped. 2 adults, 1 teenager, 1 child.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, communication
While the price was relatively low for a 3-night stay, I was overall disappointed with this one. The room wasn’t very clean: floor had clumps of hair and dust, stains on walls, stains in the bathtub, clumps of lint on the fan screen. The WiFi connection was only available for about 50% miles of the time, and would shut off unpredictably. The heater/AC unit didn’t work at arrival. All of these issues were reported to the host, but the only way to communicate with them is through this Expedia app, and there is a long delay before receiving a response. And the responses were stock phrases or AI-generated, revealing a lack of care. One time it was suggested I provide photos of dirt to email address “————@————.——-“. Didn’t exactly feel like there was much sincerity with providing service. I’m old-fashioned, and much prefer to communicate directly with a human voice. There’s just a lack of communication and follow-up. There was somebody sent to check out the heater after the first night. It was fixed but again, it was not communicated to us.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, communication, listing accuracy
Habitación muy vieja..las paredes sucias.. huele a humedad y todo lo que dejas coge ese horrible olor... Muy poco cuidado para el precio tan elevado que es..no lo cojáis
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Très accessible par le métro. Instructions de l’hôte très clair. Appartement dans un quartier tranquille. Confortable, propre, très bon rapport qualité prix.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Stayed 1 night in Jul 2025