JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, a short walk to Shibuya Crossing

Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style
Reception
Staircase

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Shibuya Crossing
    ‪6 min walk‬
  • Roppongi Hills
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Single for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Toilet with electronic bidet
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

Deluxe Twin for 5 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Washer/dryer
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

Deluxe Twin - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Washer/dryer
Separate bedroom
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Twin for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Toilet with electronic bidet
  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

Twin for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Toilet with electronic bidet
  • Sleeps 2
  • 2 Large Twin Beds

Single for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Toilet with electronic bidet
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

Superior Double Room Non smoking

  • Sleeps 2

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

Twin - Non Smoking / Residential Style

  • Sleeps 2

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

Single - Non Smoking / Residential Style

  • Sleeps 2

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About the area

Tokyo

At JR-East Hotel Mets Shibuya you'll be 0.7 km (0.5 mi) from Shibuya Crossing and 2.6 km (1.6 mi) from Roppongi Hills. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Other amenities include laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .You'll be 2.7 km (1.7 mi) from Meiji Jingu Shrine and 4.3 km (2.7 mi) from Tokyo Tower with a stay at this 3.5-property class Shibuya hotel.

What's nearby

  • Shibuya Crossing - 6 min walk - 0.6 km
  • Yoyogi Park - 18 min walk - 1.6 km
  • Roppongi Hills - 2 min drive - 2.7 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 5 min drive - 2.8 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Tokyo (HND-Haneda) - 41 min drive

Restaurants

  • カフェ・ベローチェ
  • 水炊き・焼き鳥 とりいちず酒場 渋谷新南口店
  • ‪海鮮三崎港 - ‬2 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪Bar Legacy - ‬2 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, a short walk to Shibuya Crossing
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 186 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Smoking in designated areas
  • Microwave in a common area
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

What is the cancellation policy at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JR-East Hotel Mets Shibuya?

Yep, JR-East Hotel Mets Shibuya has a covered self car park with in/out privileges for JPY 2000 per night. Onsite parking is limited.

Are there any beaches close to JR-East Hotel Mets Shibuya?

The closest beach to JR-East Hotel Mets Shibuya is Odaiba Beach Park (7.2 km).

Does JR-East Hotel Mets Shibuya serve breakfast?

You bet, buffet breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at JR-East Hotel Mets Shibuya?

No, JR-East Hotel Mets Shibuya does not offer an airport shuttle service.

What time are check-in & check-out at JR-East Hotel Mets Shibuya?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at JR-East Hotel Mets Shibuya?

No, pets are not allowed.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1004 reviews
Rating 8 - Good. 325 out of 1004 reviews
Rating 6 - Okay. 54 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Shibuya Station. Decent price compared to other hotels in the area. Nice room
Stayed 2 nights in May 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a little challenging after a long day/flight. I’m not a fan of four employees watching as you struggle with a computer to check in.
Stayed 4 nights in May 2025

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
This location is in the heart of shhibuya, I loved my stay here for almost 5 days
Stayed 5 nights in May 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Kristofer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Close but not too close to Shibuya station! Very quiet area.
Stayed 3 nights in Apr 2025

8/10 Good

mohammad-ali abdulwahab

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2025

10/10 Excellent

Katherin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and accommodation

This hotel is located in a great location. I was able to walk to many locations and near shibuya crossing. Lots of restaurants near by.
Stayed 8 nights in Apr 2025

10/10 Excellent

Bradley, Wailuku

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place.
Stayed 7 nights in Apr 2025

10/10 Excellent

Carmen, Gibsonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great, close to the action in Shibuya but far enough from the noise. You are by the train station so you hear the trains but it is not too bad. Rooms are small in Japan, it is better to reserve a room with 2 beds. The only thing I didn’t like was the breakfast. It was a pickle buffet of cold foods: carrots, mixed veggies, egg salad, fried chicken, fish. There were eggs previously cooked on a table, cold! Margarine, not butter, onion soup. Nothing to do with breakfast or good food.
Stayed 6 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful and convenient! Comfortable beds and accomodating staff! Very friendly and helpful! Loved they had an all in one washer and dryer combo, it was very convenient.
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Overall good experience. Checking in was easy and checking out quick. Very close to Shibuya scramble great hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the thoughful convenient touches
Stayed 5 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, professional and attentive staff who were there in seconds any time I needed them eg, extra towels or directions.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephane, Langford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel very close to train station and JR lines to get back to the airport, lots of work around the Shibuya station but hotel very quiet and staffs very helpful
Stayed 4 nights in Apr 2025

6/10 Okay

Clive

Travelled with partner
Liked: Cleanliness, staff & service
Room photographs well, however long built-in cabinets along the entire length of room wasted valuable floor area that could have otherwise been used to store luggage, or even just a place to walk around the bed. Also, these cabinets stored Hotel equipment and paraphernalia so a guest could not use them. Overall, although the room was superficially attractive, it did not provide the basics for a traveller to easily access their suitcases.
Attractive room, but bed against wall and no unencombered space to access suitcases not restful or relaxing
Stayed 4 nights in Mar 2025

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
Little noisy doors slamming very busy
Stayed 3 nights in Apr 2025

10/10 Excellent

Jonathan, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding services! Highly recommended hotel for near shibuya crossing.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff. Located in a more quiet area of Shibuya which I liked. Lobby is located on the 4th floor. The one not great issue was cleanliness of the bathroom- sink had some of last occupant’s remnants still there and shower had last occupant’s single hair on the shower wall. But since everything else was great, I would still consider staying here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Toula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice with very helpful staff. The amenities bar was extremely generous and much appreciated. The location was ideal in the heart of Tokyo. We were able to walk to restaurants, shopping, and transportation with ease.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing workers, everyone was super nice. W
Stayed 7 nights in Apr 2025

10/10 Excellent

Kristopher

Location was great. Only five minute walk from Shibuya Station
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen, Forest Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025