Shibuya Excel Hotel Tokyu

4.0 star property
Luxury hotel with 2 restaurants and 24-hour front desk

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from room
Exterior
View from property
Reception

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service
The current price is NZ$317
19 Aug - 20 Aug

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

9.0 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Twin, Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(43 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 19.8 sq m
  • Sleeps 2
  • 1 Large Single Bed

Superior Double Room with Park View - Non-Smoking

8.0 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

Quad Room Non-Smoking, 7 - 12F

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Double Non-Smoking, 7 - 12F

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(34 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Excel Twin Room

  • Sleeps 2
  • 2 Single Beds

Standard Fourth Room

  • Sleeps 4
  • 2 Single Beds

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Single Beds

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Shibuya Excel Hotel Tokyu. You'll be steps from Shibuya Crossing and 2.9 km (1.8 mi) from National Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. 108 square feet (10 square metres) of event facilities include a meeting room and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shibuya Crossing - 2 min walk - 0.2 km
  • National Stadium - 3 min drive - 3.4 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 4 min drive - 2.4 km
  • Tokyo Imperial Palace - 6 min drive - 7.7 km

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Tokyo (HND-Haneda) - 17 min drive

Restaurants

  • ‪Restaurant Á bientôt - ‬1 min walk
  • ‪フォルチェ - ‬1 min walk
  • ‪ダイニングバー コーンバレー 渋谷店 - ‬1 min walk
  • ‪estacion cafe - ‬1 min walk
  • ‪回転寿司 みさき 京王渋谷店 - ‬2 min walk

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of 31 Jul 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on 19 Aug 2025 start from NZ$316.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shibuya Excel Hotel Tokyu?

Yep, Shibuya Excel Hotel Tokyu has a covered self car park with in/out privileges for JPY 3000 per night.

Are there any beaches close to Shibuya Excel Hotel Tokyu?

The closest beach to Shibuya Excel Hotel Tokyu is Odaiba Beach Park (7.6 km).

What makes Shibuya Excel Hotel Tokyu a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Shibuya Excel Hotel Tokyu.

Are there hot tubs in the rooms at Shibuya Excel Hotel Tokyu?

No, but there are deep-soaking baths in the guestrooms.

Does Shibuya Excel Hotel Tokyu serve breakfast?

Yeah, continental breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shibuya Excel Hotel Tokyu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shibuya Excel Hotel Tokyu?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shibuya Excel Hotel Tokyu?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Shibuya Excel Hotel Tokyu?

No, pets are not allowed.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1208 out of 1731 reviews
Rating 8 - Good. 364 out of 1731 reviews
Rating 6 - Okay. 95 out of 1731 reviews
Rating 4 - Poor. 36 out of 1731 reviews
Rating 2 - Terrible. 28 out of 1731 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

great location in Tokyo which is why we chose it. Breakfast buffet content good but we found it crowded. cafe on ground floor good but ordering via QR code
Stayed 2 nights in Apr 2025

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property entrance was extremely difficult to find -there's no big signage, just a small sign by a glass entrance leading to elevators that take you to the reception. Shibuya station is very busy and with construction it's even more confusing.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back again
Stayed 5 nights in Apr 2025

8/10 Good

Kitmun

Stayed 7 nights in Apr 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic views of Shibuya and the surrounding area, elevators have glass windows to the outside for viewing the scramble crossing. Easy access to shops and restaurants, kind and helpful staff!
Stayed 2 nights in Apr 2025

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked a cross view corner room. this is the only purpose i booked this hotel. although the price is high. overall i like the hotel. however, it very difficult to find it if you get of train. it's just impossible to find it since there is no sign or clear direction on how to get to the hotel. I was lucky to find a guard to take us there. hotel is nice, room is clean. however the bathroom is extremely small. Bed and pillows are extra hard which cause back pain after sleep 4 days. but i think this is probably the same in all Japanese hotel. Location to shopping and Hachiko status is walking distance. restaurant on 25 floor is very nice. good food. i would recommend others to stay here.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no complaints while staying at this hotel, I will definitely stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hang

Stayed 3 nights in Mar 2025

10/10 Excellent

Terry, Redmond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and usual Japanese hospitality. Breakfast buffet is very good if you can score a cheap add on to the room.
Stayed 6 nights in Apr 2025

10/10 Excellent

Orlando Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, quiet and with a convenient location. I will definitely book this hotel again. Thanks
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Blake

Travelled with partner
Liked: Cleanliness, staff & service
Good hotel in Shibuya area.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel!
Stayed 3 nights in Apr 2025

8/10 Good

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location..we did struggle to find the hotel on arrival, but this is due to all the construction work being carried out in the area
Stayed 3 nights in Apr 2025

8/10 Good

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints.
Stayed 3 nights in Apr 2025

10/10 Excellent

Yu Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful staff.
Stayed 2 nights in Feb 2025

2/10 Terrible

Raquel

Stayed 3 nights in Apr 2025

6/10 Okay

Carole

Liked: Staff & service
Disliked: Property conditions & facilities
The location of the hotel is in a very very busy area but very convenient to the Shibuya station. The bathroom and room were very old and small. The bathroom had a bath tub and it made cracking noise when u get in and every time you turn or move. The hotel was hard to find by all our tour guides. We paid too much for a room like this. I don’t think we will stay there again on our next trip.
Stayed 1 night in Apr 2025

10/10 Excellent

Darren

Stayed 3 nights in Apr 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located next to Shibuya train station, Shibuya Scramble Crossing, Hachi statue, convenient stores, restaurants, and Mark City building with many food and confectionary vendors. Lots of bento box meals Staff (fluent English) are super friendly and helpful. At least one or two staff stand in front of registration area waiting to assist hotel guests. If you need a taxi, they'll arrange one for you, wait is less than 10 minutes. They even escort you to the pick up area. You'll really enjoy the convenient location. Hard to beat.
Stayed 5 nights in Apr 2025

6/10 Okay

Phyllis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was really looking forward to my stay, but I was a bit disappointed that the room didn’t quite match the pictures shown online. It also ended up being more expensive than I originally booked it for—I paid over $400 a night, which felt steep considering the limited amenities provided. The room just didn’t feel worth the price. That said, the view from my room was absolutely stunning and definitely the highlight of my stay. Also, the housekeeping team did an excellent job—my room was always spotless and well-kept. I appreciated that level of cleanliness and attention to detail. Overall, it had some great moments, but I expected a bit more for what I paid.
Stayed 4 nights in Apr 2025

10/10 Excellent

Yuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel, easy walk to everywhere, connecting to a subway and a shopping center. Staff are very friendly and helpful. Standard rooms are consider big for the location, clean and full or considering features. The only thing this place could add is more dining and bar options.

10/10 Excellent

Donterio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the property was how close to the train station and to the Shibuya crossing.. the staff were very helpful even though I spoke no Japanese. Response to requests were very fast.
Stayed 5 nights in Apr 2025