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Smile Hotel Sugamo

3.0 star property
Hotel in Tokyo with 24-hour front desk and restaurant

Photo gallery for Smile Hotel Sugamo

Breakfast served
Lobby
Interior
Reception
Down duvets, memory-foam beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
2-4-7 Sugamo, Toshima-ku, Tokyo, Tokyo-to, 170-0002
  • Waseda University
    ‪5 min drive‬
  • Tokyo Dome
    ‪6 min drive‬
  • Ueno Park
    ‪7 min drive‬
  • Tokyo (HND-Haneda)
    ‪24 min drive‬

Room options

View all photos for Economy Double Room, Non Smoking

Down duvets, memory-foam beds, in-room safe, desk

Economy Double Room, Non Smoking

8.4 out of 10
Very good
(24 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Memory foam bed
Bidet
Deep-soaking bath
  • 12 sq m
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Single Room, Non Smoking

Down duvets, memory-foam beds, in-room safe, desk

Single Room, Non Smoking

8.8 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Memory foam bed
Bidet
Deep-soaking bath
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room

Down duvets, memory-foam beds, in-room safe, desk

Single Room

  • Sleeps 1

View all photos for Adjacent Single Rooms-non-smoking

Down duvets, memory-foam beds, in-room safe, desk

Adjacent Single Rooms-non-smoking

  • Sleeps 2

View all photos for Semi Double Room

Down duvets, memory-foam beds, in-room safe, desk

Semi Double Room

  • Sleeps 2

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About the area

Tokyo

At Smile Hotel Sugamo you'll be 3.8 km (2.4 mi) from Tokyo Dome and 4.1 km (2.5 mi) from Waseda University. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Additionally, you'll find laundry facilities, luggage storage and a front desk safe. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Toshima hotel include Tokyo Imperial Palace and Sensoji Temple.

What's nearby

  • Sunshine City Shopping Mall - 3 min drive - 2.0 km
  • Waseda University - 5 min drive - 4.1 km
  • Tokyo Dome - 6 min drive - 4.5 km
  • Ueno Zoo - 7 min drive - 4.4 km
  • Ueno Park - 7 min drive - 4.4 km

Getting around

  • Sugamo Station - 3 min walk
  • Koshinzuka Station - 14 min walk
  • Tokyo (HND-Haneda) - 22 min drive

Restaurants

  • ‪やきとん 多吉 巣鴨店 - ‬1 min walk
  • ‪ほていちゃん 巣鴨店 - ‬1 min walk
  • ‪千成 本店 - ‬1 min walk
  • ‪寿しの魚常 - ‬1 min walk
  • ‪星乃珈琲店 - ‬1 min walk

About this property

Smile Hotel Sugamo

Hotel in Tokyo with 24-hour front desk and restaurant
There's a restaurant on site. Public spaces have free WiFi. Smile Hotel Sugamo also features a vending machine, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Tokyo hotel is smoke free.

  • 126 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Dining venue
Smile Hotel Sugamo offers 126 air-conditioned accommodations with a safe and complimentary bottles of water. Memory foam beds feature down duvets. A pillow menu is available. Televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 2,000 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hotel Sugamo
Smile Hotel Sugamo Tokyo
Smile Sugamo
Smile Sugamo Tokyo
Smile Hotel Sugamo Tokyo, Japan
Smile Hotel Sugamo Tokyo Japan
Smile Hotel Sugamo Hotel
Smile Hotel Sugamo Tokyo
Smile Hotel Sugamo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Smile Hotel Sugamo?

Smile Hotel Sugamo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Smile Hotel Sugamo?

Yep, Smile Hotel Sugamo has a self car park for JPY 2000 per night.

Are there any beaches close to Smile Hotel Sugamo?

The closest beach to Smile Hotel Sugamo is Odaiba Beach Park (12 km).

Are there hot tubs in the rooms at Smile Hotel Sugamo?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Smile Hotel Sugamo?

No, Smile Hotel Sugamo does not offer an airport shuttle service.

Is there a bar or restaurant at Smile Hotel Sugamo?

Yep, you can grab a meal at Smile Hotel Sugamo's onsite restaurant.

What time are check-in & check-out at Smile Hotel Sugamo?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Smile Hotel Sugamo?

No, pets are not allowed.

Smile Hotel Sugamo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 679 reviews
Rating 8 - Good. 269 out of 679 reviews
Rating 6 - Okay. 86 out of 679 reviews
Rating 4 - Poor. 20 out of 679 reviews
Rating 2 - Terrible. 4 out of 679 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hiroshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

TAKAAKI

Stayed 1 night in Apr 2025

10/10 Excellent

King Chung

Stayed 3 nights in May 2025

10/10 Excellent

David, calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

ryuji

Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

SEOMI

Stayed 4 nights in Apr 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient location, walk to JR station in 3 minutes, easy access to shopping and restaurants. Although the room is small but it has everything you need. Bed was comfortable. Staff were friendly, but you have to leave key at the lobby when you go out.
Stayed 8 nights in Mar 2025

10/10 Excellent

Masanari, Cliffside Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Brenden Gary

Business traveller
Liked: Property conditions & facilities
Ok
Stayed 1 night in Apr 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly, the train station is close by, and had good food options nearby
Stayed 5 nights in Apr 2025

6/10 Okay

Vincent

I have stayed at this hotel before and returned even though the price has gone through the roof for some strange reason. The water that guests used to receive daily from the maid was now locked in a machine for which guests were offered tokens and humiliated into going to reception to get water from a vending machine. The water bottles are now half the size! People in rooms on the top floor smoked constantly and no staff did a thing about it. When I placed my luggage with staff on the last day I was the only guest to be asked how long I intended to leave it there for. Smile hotel is pretty good but prices are rising due to greed brought on by rampant tourism so I feel this may be my last trip but never say never.
Stayed 11 nights in Mar 2025

10/10 Excellent

ATSUKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

8/10 Good

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

Steve

トイレからずっと臭いがするし、ベッドの頭側の電源プラグが使えない。
Stayed 5 nights in Mar 2025

10/10 Excellent

GaltOchir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too small, otherwise its fine for 2 people
Stayed 8 nights in Feb 2025

10/10 Excellent

Masaaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 2-3 min. Walk from Sugamo-sta. Quiet and clean hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

HONGSEO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

동경주유 거점이 되고

여러 리뷰가 있어서 안 좋으면 어떡하지 하고 갔는데 괜한 생각했네요. 들어가는 골목이 좀 뭐지 했지만 호텔 내부나 서비스는 훌륭했어요! 히터가 잘 드니까 조절 잘하셔야 하는데 이틀째는 젖은 거 걸어놓고 자니까 딱 좋았어요.(빨래 잘 말림.ㅋ) 청소하시는 분들이 엄청 열심히 하시는 것 같아요. 깨끗하니 잘 잤어요. 역에 가깝고 바로 옆 편의점이라 불편함이 없었어요!
Stayed 2 nights in Feb 2025

10/10 Excellent

HAEIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Samantha

Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Heejeong

Stayed 6 nights in Dec 2024

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities

It’s okay.

Before I start my review, I would like to say the staff was wonderful. My review is strictly only about the hotel and my stay itself, not about the staff. The WiFi was basically not even useable. It was always slow and disconnected itself multiple times. The desk was small with very little room to walk around for two people. I was not happy with the price I paid with the quality of the hotel.
Stayed 5 nights in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely close to the Sugamo JR station, which is why I picked this location. It’s an older business hotel but functional everything is fine. It was not the most comfortable bed but aside from that, pretty standard fare, including onsite coin laundry.
Stayed 9 nights in Oct 2024