6/10 Okay
David
18 Jun 2025
For an accommodation provider operating in the midst of a tourism boom the staff , bar one or two, are not able to communicate in english.
They are seemingly unable to recommend local restaurants, also appear to have little to no idea about long standing cultural institutions such as kabuki or noh.
Tokyu Stay generally has a zero service attitude - you do everything yourself and I understand the self catering idea but it leaves your presence feeling like you are unimportant and a mild inconvenience.
The only room cleaning available is at an extra cost -¥1500 per day ( if you stay more than 7 days you do get a once a week sheet change.) but they do change the towels and empty the trash once daily as long as you place a request card on your front door before 11 am.
Guests who want to can wash their own sheets as long as you are given a room with a washing machine.
The location is excellent.
Prices are reasonable for such a location.
David
Stayed 6 nights in Jun 2025