Great National Hotels - accommodation in Totnes

All the staff were very helpful and friendly. The room was not ready at the expected time but the staff quickly apologised and kindly offered a complimentary drink whilst we waited.The hotel is very old and some areas require attention (eg window sills, facias and mold in shower). The room (no 20) was large, comfortable and well appointed. Housekeeping were not able to supply a firmer pillow when requested. Breakfast was very good but the evening meal was a little disappointing ( fish pie very good but accompanying vegables not so - tenderstem broccoli was very tough).

Outstanding, friendly service with a smile from nearly all staff, from reception to bar staff to cleaners. Nothing was too much trouble and we were made to feel very welcomed and valued. Hotel is in a superb location and offers all the amenities for a 5 star stay including limited on site parking. Whilst the main areas of the hotel felt spacious and were mostly well maintained, several small things let it down such as stained lampshades on the lamps in the bar area, dirty glassware from the bar, seats unclean and paintwork showing long term signs of wear and tear. Things that could easily be rectified to give it that "Wow" factor. Breakfast was plentiful and of good variety and quality. The hot food was served hot! The restaurant area was decorated well, although likely not to everyone's taste, however the carpet is heavily stained, tired and did not match the rest of the décor. Our room was recently refurbished and tastefully decorated in modern neutral tones. However the bedroom and bathroom furniture had seen better days and was very tired if not broken in numerous places which let down the effort and fresh feel of the rest of the room. Having said that it was comfortable enough and the views over the bay were undeniably breath taking. Overall a great stay made so by the friendliness of the staff and the location. If you are looking for clean lines, modern interior and a high quality finish this is probably not for you.

Everywhere very clean and all staff came into contact with were helpful and, more importantly, remembered us from previous stays.