Great National Hotels - accommodation in Totnes

No air conditioning. Leaky shower and toilet noises. Rattling doors and windows. Front desk doesn't answer phone calls ringing for more than 10 minutes. No porter for luggage transport. Bar burgers and salads were awful. Have to ask for salt and pepper shakers in Palm Court lounge. Chair upholstery peeling and cobwebs on the windows.

Room was really clean and spacious. Child's bed was not substantial at all. Hot weather meant room was very hot as no A/C. Only 1 small fan available which wasn't effective for a large room. Staff were welcoming, friendly and helpful. Spa was small but ok. Pool unavailable due to 'high levels' on last day of 2 nights. Didn't have breakfast there but menu looked ok. We had dinner on one of the nights and staff were great. Food arrive in good time. Quality was ok.

The room was clean and had all the required equipment. The air con was very poor. Only went down to 19 and would then go back up to 23 by itself. We didn’t use it. We had a desk fan but they just blows hot air around. The hotel is in desert need of an upgrade, it’s tired and worn out. The staff were all very friendly and helpful. It’s a very convenient place to stay to visit Totnes but the car park only holds 5 cars. When we returned in the evening all the spaces were taken and I was told some might be staff. We parked in the high street which is ok between 6pm and 9am otherwise the paying car parks are a good distance away.