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Hotel Grand Chancellor Townsville

4.5 star property
Hotel in Townsville with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
Bar (on property)
Executive Suite
View from property
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$216
includes taxes & fees
9 Jan - 10 Jan

Explore the area

View map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

8.4 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Dining

One Bedroom Apartment

  • Sleeps 2

Run Of House

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

About the area

Townsville

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, steps from Perc Tucker Regional Gallery and within a 10-minute stroll of Maritime Museum of Townsville. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch and dinner. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this 4.5-property class Townsville hotel include Museum of Tropical Queensland and Cultural Centre Townsville.

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Museum of Tropical Queensland - 8 min walk - 0.7 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Magnetic Island Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪City Lane - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in Townsville with 24-hour fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Conference rooms
  • Built in 1976
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with a safe and a hairdryer. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; discounts available
  • Parking on site (AUD 15 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.50 for children
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This hotel only accepts chip-and-PIN credit cards for on-site payments. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.


We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 8 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 9 Jan 2026 start from NZ$215.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville has a self car park with in/out privileges for AUD 15.00 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville is a short 13-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Hotel Grand Chancellor Townsville have a waterslide?

No, there is no waterslide at Hotel Grand Chancellor Townsville, but Strand Waterpark is a short 16-minute walk away.

Is Hotel Grand Chancellor Townsville family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Grand Chancellor Townsville is a hit with families.

Does Hotel Grand Chancellor Townsville serve breakfast?

You bet, buffet breakfast is available on weekdays from 6:30 AM to 9:30 AM and weekends between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Grand Chancellor Townsville?

No, Hotel Grand Chancellor Townsville does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Grand Chancellor Townsville?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Grand Chancellor Townsville?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Grand Chancellor Townsville?

No, only service animals are allowed.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1001 reviews
Rating 8 - Good. 358 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Kitanna

Stayed 3 nights in Nov 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great.
Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place
Stayed 2 nights in Nov 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean; the aircon didn’t work well, however staff came to sort it out. The staff were very friendly.
Stayed 1 night in Oct 2025

6/10 Okay

Jay

Business traveller
Disliked: Cleanliness, property conditions & facilities
The bed was very uncomfortable, and room was musty, the drains stank, no milk for coffee… very expensive for what it is! Close to good resultants. Lots of homeless people around the building, and off road parking not really safe for break and entry
Stayed 1 night in Oct 2025

8/10 Good

mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and enthusiastic cleaning ladies. Desk staff always nice-excellent. Have on occasion not gotten perk. I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down. Appreciate hard to get staff, but line in the sand should be kept. Will be back the sugar shaker of course. Cheers to staff again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joanna

Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Hill view
Stayed 1 night in Sep 2025

8/10 Good

MAJELLA F

Stayed 2 nights in Sep 2025

2/10 Terrible

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service
Resist the race to the bottom. TSV been dying long time. Selling water bottle at front desk rather than giving one per stay, more than one biscut packet in a King room, simple examples.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and supportive staff. Would recommend
Stayed 1 night in Sep 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 2 nights in Sep 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Lyn

Liked: Amenities
Great place to stay food coffee available at motel or just over the road cowboys club witch is fantastic. Great 😊
Stayed 3 nights in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Sep 2025

4/10 Poor

Yvonne, Quartz Hill

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Location was good
Stayed 2 nights in Sep 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was fast
Stayed 2 nights in Aug 2025

10/10 Excellent

mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought had booked a 1 bedroom apartment, with kitchen facilities. In particular a microwave to heat wheat pack-pain relief from recent shoulder replacement. I would say within minutes of staff realising I would like a microwave, I was rung and offered one. Was appreciated making the second night more bearable. Feedback bonus comment on behalf of disabled community. While the rooftop pool is small-its a cool part of the history of the 'sugar shaker' Could not a lifting harness be in pool area, even if states a carer at al assists and floatation vest must be worn? Possibly the hotel has a lift for folks-just something to consider for more commerce and peoples quality of life. Will be back-TSV like many places still not recovered Covid loss of trade/interest. Thanks for being reasonable human beings. PS Perhaps more than one packet of two biscuits lol?
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tavengwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ricky

Stayed 1 night in Aug 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Central.
Stayed 3 nights in Aug 2025