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Aparthotel

Bakal Residence By Lockey

4.5 star property

Photo gallery for Bakal Residence By Lockey

Poolside bar
Dining room
Interior detail
In-room safe, blackout curtains, iron/ironing board, cots/infant beds
Balcony

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Spa
The current price is NZ$102
includes taxes & fees
24 July - 25 July

Explore the area

View map
Calle Sol Ote. Colonia Huracanes, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Cenote Calavera
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Penthouse

Deluxe Penthouse

Deluxe Penthouse

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Deluxe Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Tulum

A luxury stay in the heart of Tulum awaits you at Bakal Residence By Lockey. You'll be 2.4 km (1.5 mi) from Tulum National Park and 2.8 km (1.7 mi) from Tulum Mayan Ruins. Highlights at this aparthotel include 2 outdoor swimming pools, 9 poolside bars and in-room kitchens. .You can enjoy Smart televisions with digital channels, and each apartment features free WiFi, in-room childcare and a ceiling fan. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A rainfall showerhead, a safe and a hairdryer are also available. .Enjoy the 24-hour gym and pool loungers as well as access to scooter/moped rentals and bike hire. Added amenities include spa services, a business centre and a rooftop terrace. Each morning continental breakfast is served between 7:00 AM and noon. There's also free self parking, along with the convenience of a beach shuttle. .Places within a 15-minute drive of this 4.5-property class Tulum City Center aparthotel include Gran Cenote and Sian Ka'an Biosphere Reserve.
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What's nearby

  • Dos Aguas Park - 13 min walk - 1.1 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Hunab Lifestyle Center - 14 min walk - 1.2 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Cenote Calavera - 3 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪El Capitán - ‬5 min walk
  • ‪Tacos y tortas el tio - ‬5 min walk
  • ‪La Coqueta - ‬4 min walk
  • ‪Papaya Pizza & Co - ‬4 min walk

About this property

Bakal Residence By Lockey

Bakal Residence By Lockey offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. You can unwind with a drink at one of the 9 poolside bars. A business centre and limo/town car service are available.

A rooftop terrace, spa services, and concierge services are also featured at the luxury Bakal Residence By Lockey. A beach shuttle, a train station drop-off service and a bus station shuttle are available for a fee. Self parking is free.

This 4.5-star Tulum aparthotel is smoke free.

  • 119 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 bars by the pool
  • Built in 2023
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Car service
  • Concierge
  • Lift
  • No smoking on site
Bakal Residence By Lockey offers 119 air-conditioned accommodations with a safe and a hairdryer. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. 43-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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includes taxes & fees
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Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Spa services

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Car hire
  • Car recommended
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Cot: MXN 750 per stay

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 200 for children
  • 9 poolside bars
  • Champagne service
  • Couples/private dining

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch Smart TV with digital channels
  • Books
  • Evening entertainment
  • Streaming services

Outdoor areas

  • Fully-fenced
  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Business centre

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Front entrance ramp
  • Lever door handles
  • Lift (84 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Proposal/romance packages
  • Safe

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Scooter/moped rentals
  • Shopping centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 119 units
  • 2 buildings
  • 5 floors
  • Bicycle parking
  • Bicycle rentals
  • Built in 2023
  • Electric bike charging
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Bakal Residence By Lockey

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for MXN 750 per stay.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 428 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 250 for adults and from MXN 200 for children
  • Crib (infant bed) fee: MXN 750 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:30 PM
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Bakal By Lockey Tulum
Bakal Tulum By Lockey
Bakal Residence By Lockey Tulum
Bakal Residence By Lockey Aparthotel
Bakal Residence By Lockey Aparthotel Tulum

Frequently asked questions

What is the cancellation policy at Bakal Residence By Lockey?

Bakal Residence By Lockey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bakal Residence By Lockey?

As of 27 Jun 2026, prices found for a 1-night stay for 2 adults at Bakal Residence By Lockey on 24 Jul 2026 start from NZ$102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bakal Residence By Lockey?

Yep, Bakal Residence By Lockey has a free self car park.

Are there any beaches close to Bakal Residence By Lockey?

The closest beach to Bakal Residence By Lockey is Playa Paraiso (2.5 km).

Is there a spa on site at Bakal Residence By Lockey?

There's no onsite spa, but this property does offer services like massages.

Does Bakal Residence By Lockey have a pool?

Bakal Residence By Lockey has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 11:30 PM.

What makes Bakal Residence By Lockey a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Bakal Residence By Lockey.

Is Bakal Residence By Lockey family-friendly?

You bet! With amenities such as 2 outdoor pools, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that Bakal Residence By Lockey is a hit with families.

Does Bakal Residence By Lockey serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Bakal Residence By Lockey?

No, Bakal Residence By Lockey does not offer an airport shuttle service.

What time are check-in & check-out at Bakal Residence By Lockey?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Bakal Residence By Lockey?

No, pets and service animals are not allowed.

Bakal Residence By Lockey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 28 reviews
Rating 8 - Good. 6 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

9.4/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dylan

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely and well kempt, open front entrance and front desk where check in was a breeze. Night time was guarded to ensure parametre was safe Comfortable bachelor suite with balcony for solo travel or a couple.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jamie Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful stay at Bakal Tulum. Location is perfect 👌 Emmanuel is awesome! Will definitely stay again 🙂
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Efrain

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, safe location, great location!
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Gabrielle

Liked: Cleanliness, room comfort, communication

Family stay

We stayed at Bakal Tulum for 8 days in the penthouse suite - 2 adults and 1 child.
Stayed 8 nights in Apr 2025
Verified

10/10 Excellent

Humberto

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place to stay. Basics as internet and A.C. working great. Hotel is so clean and the location unbeatable Looking fw to return
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Rohan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was walking distance from great restaurants, bars and nightlife
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Jahaziel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place. Staff was amazing
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, communication
Beautiful condos close to restaurants, shops and supermarket. Walkable to everywhere. Concierge and front desk attentive and extremely helpful.
Verified

10/10 Excellent

ROCIO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place, convenient location, nice staff, Emmanuel was always attentive and helpful, the night security staff as well especially Agustin and Jorge. Inside parking, nice room amenities and distribution.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Street view room was noisy, vehicle's and barking dogs every night. Good location, within walking distance to shops, stores, restaurants, and food carts.
Stayed 7 nights in Dec 2024
Verified

8/10 Good

Shadara

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay at the Bakal was wonderful. The room I stayed in was kind of small, but it had everything that I needed. The property is really nice and it’s in the middle of the local community. I felt safe. It’s not far from the beaches. I will stay there again.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Vivienne

Liked: Cleanliness, amenities, property conditions & facilities, communication
There was no restaurant on site, however there were restaurants near by. There was a supermarket very close by. The pavement is not suitable for wheelchair. Room was great just for a couple. Transport to Tulum airport was good.
Stayed 5 nights in Jul 2025
Verified

2/10 Terrible

Kabir

Disliked: Cleanliness
There is nothing good about that place.
Stayed 9 nights in Dec 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, property conditions & facilities, communication
Hola
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

sam

Liked: Cleanliness, room comfort, communication

Perfect for family

- We traveled with 2 small children, and the place was perfect; it was family-friendly and quiet. - Both the, furniture, and equipment were brand new, clean, and of high quality. - Pleasant check-in. - The location was central, close to shopping centers and restaurants. - There is private parking, and it is a short distance to the Hotel Zone. - Room service was very good. Nice staff. - There were a lot of mosquitoes in the outdoor area when it rained, which was expected everywhere in Tulum.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Rebecca

Liked: Cleanliness, room comfort, communication

Great location in new building.

For a solo stay, the place was perfect. My room was a studio on the 4th floor. Comfortable bed, good black out blind, good A/C, nice balcony. The location was walking distance to lots of restaurants and shops. On arrival I walked from the ADO bus station - it was less than a mile and simple. The concierge and front desk were friendly & helpful. There was still construction going on in the building. Multiple rooms/apartments were still being worked on - a little noisy but not bad.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort, communication

Perfect location for a young family

Fantastic location in Tulum, located near many restaurants and various taco stalls. 2 pools to toggle between to beat the heat. Very clean facility. Emmanuel in particular was super helpful with organizing our airport transport and ensuring we had a child seat for our 2 year old daughter. He was more than happy to answer any questions we had about beaches, cenotes and everything in between. Would definitely recommend! Additionally, if you splurge for a PH suite, you get access to your own private plunge pool, in addition to the 2 seperate hotel pools, which our little daughter absolutely loved
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Kirstin

Liked: Cleanliness
Disliked: Amenities
We had a great time here, unfortunately we were meant to stay in the penthouse, but when we arrived it had a leak in the ceiling from the plunge pool that cold not be fixed. Rooms are still being finished in the building. The elevator was also out for 3 days and not fixed by the time we left. There is no swim up bar. The rooftop pool was great and the gym. It is pretty self service and you need to ask for things like towels and tpaper. The studio apartment is pretty small so if you have alot of luggage it might get a bit awkward moving around. The best part of the stay was Emmanuel the bakal concierge he was great and available 24hrs it seemed. He had great tips on things to so and able to make bookings and great recommendations. Always willing to help and nothing was a problem. Make sure you get electric bikes to get to the beach and ruins. A must is illos restaurant had so much fun there. Thank you Emmanuel for all that you did to make this a memorable experience for us. We had a great time!!!🙂
Stayed 11 nights in Dec 2024
Verified

10/10 Excellent

Praksis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es un lugar bonito y cómodo. Tienes lo necesario para pasarla bien. Y la comunicación muy buena
Stayed 7 nights in Jan 2025
Verified

4/10 Poor

Rodrigo

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Bien
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, room comfort, communication
El edificio es nuevo, aún hay algunos acabados en proceso pero la habitación cuenta con todo lo esperado, una cocina muy completa, refrigerador y electrodomésticos necesarios. Aire acondicionado y ventilador. El baño también está muy bien.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Patricio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dejan muy poco shampoo y acondicionador. Reservé una habitación para 4 personas y solo hay una cama y 1 sofa muy pequeño, a penas para un niño.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Asdisde

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente hotel, instalaciones nuevas y de lujo, personal amable y muy atento a nuestras necesidades incluso previo a nuestra llegada. Ubicado en una avenida que te lleva a todo, cerca hay un Chedraui. Si vuelvo Tulum regresaría a este hotel.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities, communication
Instalaciones y equipamiento del cuarto excelente, privacidad y comodidad.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Tiana

Liked: Cleanliness, property conditions & facilities, communication
Stayed 11 nights in Mar 2025