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Aparthotel

Bakal Residence By Lockey

4.5 star property
Luxury aparthotel with 2 outdoor pools and poolside bars

Photo gallery for Bakal Residence By Lockey

Reception
Deluxe Studio Suite
Rooftop terrace
Full-sized fridge, microwave, toaster, blender
43-inch Smart TV with digital channels, books, streaming services

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Kitchen
  • Breakfast available
  • Spa
  • Housekeeping

Explore the area

Map
Calle Sol Ote. Colonia Huracanes, Tulum, QROO, 77760
  • Tulum National Park
    ‪17 min walk‬
  • Tulum Mayan Ruins
    ‪6 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for Deluxe Penthouse

Deluxe Penthouse

Deluxe Penthouse

Highlights

Outdoor play area
Deck/patio
Separate dining area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchen
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Studio Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Separate bedroom
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Apartment

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Tulum

A luxury stay in the heart of Tulum awaits you at Bakal Residence By Lockey. You'll be 1.3 km (0.8 mi) from Tulum National Park and 2.8 km (1.7 mi) from Tulum Mayan Ruins. Highlights at this aparthotel include 2 outdoor swimming pools, 9 poolside bars and in-room kitchens. .You can enjoy Smart televisions with digital channels, and each apartment features free WiFi, in-room childcare and a ceiling fan. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A rainfall showerhead, a safe and a hairdryer are also available. .Enjoy the 24-hour gym and pool loungers as well as access to scooter/moped rentals and bike hire. Added amenities include spa services, a business centre and a rooftop terrace. Each morning continental breakfast is served between 7:00 AM and noon. There's also free self parking, along with the convenience of a beach shuttle. .Places within a 15-minute drive of this 4.5-property class Tulum City Center aparthotel include Gran Cenote and Sian Ka'an Biosphere Reserve.
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What's nearby

  • Tulum National Park - 17 min walk - 1.5 km
  • Gran Cenote - 4 min drive - 4.6 km
  • Tulum Mayan Ruins - 6 min drive - 3.9 km
  • Tulum Beach - 6 min drive - 6.7 km
  • Playa Paraiso - 8 min drive - 6.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Tacos y tortas el tio - ‬5 min walk
  • ‪La Coqueta - ‬5 min walk
  • ‪Boston’s Tulum - ‬3 min walk
  • ‪Azul Cafe - ‬1 min walk

About this property

Bakal Residence By Lockey

Luxury aparthotel with 2 outdoor pools and poolside bars
Bakal Residence By Lockey offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. You can unwind with a drink at one of the 9 poolside bars. A business centre and limo/town car service are available.

A rooftop terrace, spa services, and concierge services are also featured at the luxury Bakal Residence By Lockey. A beach shuttle, a train station drop-off service and a bus station shuttle are available for a fee. Self parking is free.

This 4.5-star Tulum aparthotel is smoke free.

  • 119 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 bars by the pool
  • Built in 2023
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Car service
  • Concierge
  • Lift
  • No smoking on site
Bakal Residence By Lockey offers 119 air-conditioned accommodations with a safe and a hairdryer. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. 43-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

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Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Spa services

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Car hire
  • Car recommended
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Cot: MXN 750 per stay

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 200 for children
  • 9 poolside bars
  • Champagne service
  • Couples/private dining

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch Smart TV with digital channels
  • Books
  • Evening entertainment
  • Streaming services

Outdoor areas

  • Fully-fenced
  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Business centre

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Front entrance ramp
  • Lever door handles
  • Lift (84 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Proposal/romance packages
  • Safe

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Scooter/moped rentals
  • Shopping centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 119 units
  • 2 buildings
  • 5 floors
  • Bicycle parking
  • Bicycle rentals
  • Built in 2023
  • Electric bike charging
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Bakal Residence By Lockey

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for MXN 750 per stay.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 428 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 250 for adults and from MXN 200 for children
  • Crib (infant bed) fee: MXN 750 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

We should mention

  • Pool access available from 7:00 AM to 11:30 PM
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Bakal By Lockey Tulum
Bakal Tulum By Lockey
Bakal Residence By Lockey Tulum
Bakal Residence By Lockey Aparthotel
Bakal Residence By Lockey Aparthotel Tulum

Frequently asked questions

What is the cancellation policy at Bakal Residence By Lockey?

Bakal Residence By Lockey offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bakal Residence By Lockey?

Yep, Bakal Residence By Lockey has a free self car park.

Are there any beaches close to Bakal Residence By Lockey?

The closest beach to Bakal Residence By Lockey is Tulum Beach (7.6 km).

Is there a spa on site at Bakal Residence By Lockey?

There's no onsite spa, but this property does offer services like massages.

Does Bakal Residence By Lockey have a pool?

Bakal Residence By Lockey has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 11:30 PM.

What makes Bakal Residence By Lockey a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Bakal Residence By Lockey.

Is Bakal Residence By Lockey family-friendly?

You bet! With amenities such as 2 outdoor pools, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that Bakal Residence By Lockey is a hit with families.

Does Bakal Residence By Lockey serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Bakal Residence By Lockey?

No, Bakal Residence By Lockey does not offer an airport shuttle service.

What time are check-in & check-out at Bakal Residence By Lockey?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Bakal Residence By Lockey?

No, pets and service animals are not allowed.

Bakal Residence By Lockey Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 0 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.4/10

Cleanliness

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Liked: Cleanliness, room comfort

Great location in new building.

For a solo stay, the place was perfect. My room was a studio on the 4th floor. Comfortable bed, good black out blind, good A/C, nice balcony. The location was walking distance to lots of restaurants and shops. On arrival I walked from the ADO bus station - it was less than a mile and simple. The concierge and front desk were friendly & helpful. There was still construction going on in the building. Multiple rooms/apartments were still being worked on - a little noisy but not bad.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort

Perfect location for a young family

Fantastic location in Tulum, located near many restaurants and various taco stalls. 2 pools to toggle between to beat the heat. Very clean facility. Emmanuel in particular was super helpful with organizing our airport transport and ensuring we had a child seat for our 2 year old daughter. He was more than happy to answer any questions we had about beaches, cenotes and everything in between. Would definitely recommend! Additionally, if you splurge for a PH suite, you get access to your own private plunge pool, in addition to the 2 seperate hotel pools, which our little daughter absolutely loved
Stayed 5 nights in Mar 2025

10/10 Excellent

Efrain, Melrose Park

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, safe location, great location!
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Street view room was noisy, vehicle's and barking dogs every night. Good location, within walking distance to shops, stores, restaurants, and food carts.
Stayed 7 nights in Dec 2024

10/10 Excellent

ROCIO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, convenient location, nice staff, Emmanuel was always attentive and helpful, the night security staff as well especially Agustin and Jorge. Inside parking, nice room amenities and distribution.
Stayed 7 nights in Dec 2024

2/10 Terrible

Kabir

Travelled with family
Disliked: Cleanliness
There is nothing good about that place.
Stayed 9 nights in Dec 2024

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay. Basics as internet and A.C. working great. Hotel is so clean and the location unbeatable Looking fw to return
Stayed 4 nights in Dec 2024

10/10 Excellent

Kirstin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We had a great time here, unfortunately we were meant to stay in the penthouse, but when we arrived it had a leak in the ceiling from the plunge pool that cold not be fixed. Rooms are still being finished in the building. The elevator was also out for 3 days and not fixed by the time we left. There is no swim up bar. The rooftop pool was great and the gym. It is pretty self service and you need to ask for things like towels and tpaper. The studio apartment is pretty small so if you have alot of luggage it might get a bit awkward moving around. The best part of the stay was Emmanuel the bakal concierge he was great and available 24hrs it seemed. He had great tips on things to so and able to make bookings and great recommendations. Always willing to help and nothing was a problem. Make sure you get electric bikes to get to the beach and ruins. A must is illos restaurant had so much fun there. Thank you Emmanuel for all that you did to make this a memorable experience for us. We had a great time!!!🙂
Stayed 11 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Beautiful condos close to restaurants, shops and supermarket. Walkable to everywhere. Concierge and front desk attentive and extremely helpful.

8/10 Good

Shadara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at the Bakal was wonderful. The room I stayed in was kind of small, but it had everything that I needed. The property is really nice and it’s in the middle of the local community. I felt safe. It’s not far from the beaches. I will stay there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jahaziel

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place. Staff was amazing
Stayed 7 nights in Aug 2024

10/10 Excellent

Oluyemisi

Stayed 3 nights in Jun 2024

8/10 Good

Rohan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was walking distance from great restaurants, bars and nightlife
Stayed 4 nights in May 2024

4/10 Poor

Rodrigo

Liked: Cleanliness, property conditions & facilities
Bien
Stayed 1 night in Nov 2024

10/10 Excellent

Brianda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, property conditions & facilities
Hola
Stayed 1 night in Oct 2024

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, room comfort
El edificio es nuevo, aún hay algunos acabados en proceso pero la habitación cuenta con todo lo esperado, una cocina muy completa, refrigerador y electrodomésticos necesarios. Aire acondicionado y ventilador. El baño también está muy bien.
Stayed 2 nights in Sep 2024

8/10 Good

Patricio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dejan muy poco shampoo y acondicionador. Reservé una habitación para 4 personas y solo hay una cama y 1 sofa muy pequeño, a penas para un niño.
Stayed 2 nights in Aug 2024

10/10 Excellent

Asdisde

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, instalaciones nuevas y de lujo, personal amable y muy atento a nuestras necesidades incluso previo a nuestra llegada. Ubicado en una avenida que te lleva a todo, cerca hay un Chedraui. Si vuelvo Tulum regresaría a este hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Instalaciones y equipamiento del cuarto excelente, privacidad y comodidad.
Stayed 3 nights in Jul 2024

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, room comfort

Perfect for family

- We traveled with 2 small children, and the place was perfect; it was family-friendly and quiet. - Both the, furniture, and equipment were brand new, clean, and of high quality. - Pleasant check-in. - The location was central, close to shopping centers and restaurants. - There is private parking, and it is a short distance to the Hotel Zone. - Room service was very good. Nice staff. - There were a lot of mosquitoes in the outdoor area when it rained, which was expected everywhere in Tulum.
Stayed 4 nights in Jun 2024