8/10 Good
Molly
Travelled with family
22 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed.
We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell.
One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
Molly
Stayed 6 nights in Mar 2025