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Palms Tulum Luxury Hotel

2.5 star property
Family-friendly Tulum hotel in Tulum City Center with free parking

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Photo gallery for Palms Tulum Luxury Hotel

Outdoor pool, pool loungers
Exterior
Deluxe Apartment, 1 Bedroom, Kitchenette
Property amenity
1 bedroom, down duvets, in-room safe, individually decorated
Reviews
9.4

Exceptional

Popular amenities

  • PoolPoolPool
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Your area essentials

Map
Escorpion street and Andromeda street, Tulum, QROO, 77780
  • Popular LocationTulum National Park16 min walk
  • AirportTulum, Quintana Roo (TUY)3 min drive
  • Popular LocationTulum Mayan Ruins6 min drive
  • Popular LocationPlaya Paraiso13 min drive

Room options

View all photos for Deluxe Apartment

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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The price is NZ$649
for 1 night
includes taxes & fees
4 Jun - 5 Jun
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About the area

Tulum

A family-friendly stay in the heart of Tulum awaits you at Palms Tulum Luxury Hotel. Within a 20-minute stroll, you'll find Tulum National Park and Dos Aguas Park. Highlights at this boutique hotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi. .This smoke-free hotel offers concierge services, a 24-hour front desk and a garden. Other amenities include Wi-Fi in public areas and free use of bicycles. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Tulum City Center hotel include Tulum Mayan Ruins and Gran Cenote.

What's nearby

  • Tulum National Park - 16 min walk
  • Gran Cenote - 3 min drive
  • Playa Ruinas - 6 min drive
  • Tulum Mayan Ruins - 6 min drive
  • Playa Paraiso - 13 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • Starbucks - 3 min walk
  • Tacos y tortas el tio - 6 min walk
  • La Coqueta - 2 min walk
  • Vivo - 3 min walk
  • Boston’s - 4 min walk

About this property

Palms Tulum Luxury Hotel

Family-friendly Tulum hotel in Tulum City Center with free parking
Palms Tulum Luxury Hotel offers its guests an outdoor pool and complimentary bicycles. WiFi is available in public spaces for a fee. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. The family-friendly Palms Tulum Luxury Hotel also features multilingual staff, a garden, and concierge services. Self parking is free.

This Tulum hotel is smoke free.

  • 9 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2013
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Bellhop
  • No smoking on site
Palms Tulum Luxury Hotel offers 9 air-conditioned accommodations with laptop-compatible safes and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with digital channels. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Babysitting
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service
  • Separate dining area

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 per cent for credit card payments
Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Private entrance, smart lock

Pets

  • Pets and service animals are not allowed at Palms Tulum Luxury Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 500 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 700 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2520 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 500 per night
  • Credit card charges are subject to a surcharge of 4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Up to 3 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Hotel Tulum
Palms Luxury
Palms Luxury Hotel
Palms Luxury Hotel Tulum
Palms Tulum
Palms Tulum Hotel
Palms Tulum Luxury
Palms Tulum Luxury Hotel
Tulum Luxury
Tulum Luxury Hotel
Palms Luxury Condo Hotel
Palms Tulum Condo
Palms Tulum Luxury Hotel Hotel
Palms Tulum Luxury Hotel Tulum
Palms Tulum Luxury Hotel Hotel Tulum

Frequently asked questions

Is parking available at Palms Tulum Luxury Hotel?

Yep, Palms Tulum Luxury Hotel has a free self car park.

Are there any beaches close to Palms Tulum Luxury Hotel?

The closest beach to Palms Tulum Luxury Hotel is Tulum Beach (7.7 km).

Does Palms Tulum Luxury Hotel have a pool?

Palms Tulum Luxury Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Palms Tulum Luxury Hotel family-friendly?

You bet! With amenities such as babysitting services and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Palms Tulum Luxury Hotel is a hit with families.

Is there a free airport shuttle available at Palms Tulum Luxury Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Palms Tulum Luxury Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palms Tulum Luxury Hotel?

No, pets and service animals are not allowed.

Palms Tulum Luxury Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 293 reviews" "
Rating 8 - Good. 68 out of 293 reviews" "
Rating 6 - Okay. 6 out of 293 reviews" "
Rating 4 - Poor. 3 out of 293 reviews" "
Rating 2 - Terrible. 1 out of 293 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great in getting me settled in an providing instruction an directions on where I wanted to go. The hotel was clean an spacious. Only bad the internet an tv was down my last day there.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what amazing staff, also spoke great English. We felt like we kind of had the best of two hotels with this because of the quick walk to the breakfast at another location. Also when our pool was being cleaned they would send us to the other hotel so we never had to wait. Huge room and very clean! Everyday!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the Front Desk Clerks were all very knowledgeable and super helpful with anything that we needed, from advice on cool things to do, tips on what types of transportation to use, and recommendations on good places to eat around town.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was lovely and cool before turning the air conditioning on. They had bikes we could use. Laundry place just around the corner. Beach a few kms away. Only downside was the shower didn’t have a curtain of any sort so the water went everywhere
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for stay in Tulum, clean, everything was in good conditions. I recommend so much.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019