Hyatt Hotels - accommodation in Upper East Side

Very nice newly renovated room

We booked a one-bedroom suite for two nights, expecting comfort and quality. Instead, we walked into a musty-smelling room at 75°F with no working air conditioning. The front desk informed us that the central AC was turned off for all rooms—something never disclosed during booking. We were given two old fans, one extremely loud, and told to open the windows. Being on the ground floor, we did not feel safe doing that. At this price point, this is completely unacceptable. We immediately packed up and checked out. We were told we would not be charged, which we expect to be honored. Had we known about the AC situation, we would never have booked. Management will likely respond with a standard apology, but this issue has been mentioned in other reviews and appears unresolved. That makes the lack of transparency even more frustrating.

Everything was per