Valley Falls accommodation from NZ$127

Front desk staff was RUDE (except for our checkout gentleman). The guy who sits in the corner during the week, almost never made eye contact with anyone. We were not permitted to check in 20 minutes early, so don't expect that. The lady who checked us in at 3:05, was determined to finish pouring her juice into her sippy cup before she would acknowledge me. She was slow and gave off a rude vibe. The handicap accessible suite did NOT have an in-room sofa like the other suites (which is a violation of ADA), the photos conveniently hide that fact. This was one of the main reasons I chose this hotel. Woman at the front desk, I think was going to move us, but we needed the handicap room for the grab bars at the toilet and shower. We asked to borrow a chair for my mobility-challenged dad to sit in the room, and was told a firm NO (we had to buy a $60 Walmart lawn chair). Furniture was huge and dated. A lot of workers stay here so it's crowded at breakfast. Entry and bath tiles were filthy and gray, which my sister scrubbed clean for an hour. They have a grade B in food service, and the sausage gave my dad diarrhea, we had to buy kaopectate. The housekeeping manager was a sweetheart, and took good care of us! And the gentleman who checked us out was very nice.

Beautiful grounds

Well, after we checked in at midnight, everything seemed to be pretty pleasant. But this morning at daylight, I realized the parking lot and surrounding area is not very inviting. There’s absolutely no place if you have a pet for them to relieve themselves because there is no zero grass only concrete and pavement.