Mandarin Oriental Hotel Group - accommodation in Waltham Abbey

Positives: if room available, they will check you in earlier Location is amazing Staff tried to be helpful but not always and not all Negatives: If you opt out cleaning every day, make sure you request towels every day as if you dont ask they wont do and whats worse they dont advise this at checkin The rooms on the left side dont have natural light at all. Rooms are completely dark and depressing. Even lighting like internal lamps etc not enough to simply put make up on. Mattresses and pillows are very uncomfortable Check shower gels as they dont refill... They actually dont refil anything sadly and if you ask for simple fork or shower gel to be delivered to room, get ready to wait at least 40 min... I have done a few mistakes as we simply didnt know, we opted to cleaning once in 3 days to simply be eco but poor communication from staff made the stay frustrating. Would i stay again? Probably not

The theirs bed (not requested) was awkwardly placed I kicked it nearly every time. The Beds and duvets were too short.. and too narrow… I needed two duvets to cover my body. I am 6’ not 7’! I did not like being charged a Service Charge after ordering food in the Green Bar This is not acceptable practice. No toilets in the Lobby atea is ridiculous. In my room the AC (which was noisy) stopped working cold after the second night

Room was noisy and very light all night, there was no ability to shut off the bathroom and no blinds in the bathroom to keep out the light and noise.