2/10 Terrible
Noemi
20 Jul 2025
“I had to leave the hotel one night earlier due to an emergency. During check-out, the front desk staff assured me they would clear my room and approve a refund for the unused night. They told me to contact Expedia because I booked through them, and said everything was ‘all clear’ on their end to speed up the process.
However, after leaving and contacting Expedia, they refused to issue the refund, citing their cancellation policy—despite the hotel telling me in person that they would approve it. This is completely unacceptable and misleading. I trusted their word when checking out, only to be denied later.
I will not be staying at this hotel again, and I would not recommend it to anyone who values honesty and transparency.”
Noemi
Stayed 2 nights in Jul 2025