Accor Hotels - accommodation in Waterfall Gully

Fantastic staff on reception great facilities and close to city center

Very friendly staff Clean rooms only the spa was not heated disappointed

This is second time we have stayed here, I don’t think it’s a five star Hotel maybe a 3 and half , the two arm chairs we had in our room were bricks to sit on and so uncomfortable and we didn’t want to sit on the bed but had no choice. Also the parking at Wilson’s !! Your hotel should do something regarding tidiness the carpark looks very bad for your hotel, we were happy to park there but we were there for 4 nights and from first night we parked there nothing was done about cleaning it up , we had to step over throw up that was never cleaned from day one . We intend to keep coming back , but this needs to be dealt with. Kind Regards