6/10 Okay
Natalie
Travelled with family
3 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Visiting the area is amazing as are all activities related to the surrounds. The rooms at the hotel are large clean and beds comfy. There is a fridge and a kettle in the rooms which is very handy. However, the staff, especially at the front desk , are poorly trained making the check in and check out difficult and unpleasant. Check your bill when you leave as we were charged for a whole lot of stuff we didn’t have and it made the check out unpleasant and nearly made us late for the flight . The pool was broken for half of our visit and while we could use a small pool at a neighboring hotel it was not convenient and if we wanted to stay at the cheaper hotel and swim in that pool then e would have. Were promised twice a complimentary breakfast but this was not communicated properly to tye other staff especially at check out and it made it unpleasant.
Also no concierge and so information at the front desk is limited and depends who is there. No tea or shower soap in the room and despite several requests it wasn’t replenished. A few annoyances esp when looking forward yo a special and relaxing trip and paying top dollar.
Despite these issues , the area is amazing and spectacular , very pleased we visited
Natalie
Stayed 4 nights in Feb 2024