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Alpen Resort & Spa Zermatt

4.0 star property
Family-friendly hotel with full-service spa and free breakfast

Photo gallery for Alpen Resort & Spa Zermatt

Front of property
Indoor pool
Indoor pool
Single Room, 1 Single Bed, Garden View
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
The current price is NZ$819
includes taxes & fees
11 Jan - 12 Jan 2026

Explore the area

View map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bathrobes
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 Twin Beds

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds

About the area

Zermatt

A family-friendly stay in Zermatt awaits you at Alpen Resort & Spa Zermatt. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa within a short 5-minute stroll. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .The restaurant, Restaurant Matterhorn, serves international cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, outdoor tennis court, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a 24-hour business centre. Each morning free buffet breakfast is offered between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 18 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Restaurant Derby - ‬6 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Alpen Resort & Spa Zermatt

Family-friendly hotel with full-service spa and free breakfast
Alpen Resort & Spa Zermatt offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Alpen Resort & Spa Zermatt.

This 4-star Zermatt hotel is smoke free.

  • 26 guestrooms or units
  • 3 buildings
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alpen Resort & Spa Zermatt offers 26 accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Exterior
Hotel Chesa Valese
  • Breakfast included
  • Spa
  • Free WiFi
  • Bar
4.9 out of 5, Exceptional, 181 reviews
The price is NZ$970
includes taxes & fees
13 Jan - 14 Jan 2026
Hotel Chesa Valese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Pet fee: CHF 15 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Alpen Resort & Spa Zermatt?

Alpen Resort & Spa Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alpen Resort & Spa Zermatt?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Alpen Resort & Spa Zermatt on 11 Jan 2026 start from NZ$802.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Alpen Resort & Spa Zermatt?

Yep, there is an onsite spa at Alpen Resort & Spa Zermatt. You'll enjoy services like massages.

Does Alpen Resort & Spa Zermatt have a pool?

Alpen Resort & Spa Zermatt has an indoor pool and a kids' pool.

What makes Alpen Resort & Spa Zermatt a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Alpen Resort & Spa Zermatt.

Is Alpen Resort & Spa Zermatt family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Alpen Resort & Spa Zermatt is a hit with families.

Does Alpen Resort & Spa Zermatt serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Alpen Resort & Spa Zermatt?

No, Alpen Resort & Spa Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Alpen Resort & Spa Zermatt?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Alpen Resort & Spa Zermatt?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Alpen Resort & Spa Zermatt?

Dogs are welcome at Alpen Resort & Spa Zermatt, with food and water bowls on offer.

Reviews

Alpen Resort & Spa Zermatt Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 368 out of 498 reviews
Rating 8 - Good. 93 out of 498 reviews
Rating 6 - Okay. 21 out of 498 reviews
Rating 4 - Poor. 10 out of 498 reviews
Rating 2 - Terrible. 6 out of 498 reviews

Reviews

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! An incredible hotel. I was given a free upgrade with a balcony and a view of the Matterhorn. The room was amazing. Plenty of space and excellent decor. Breakfast had a good selection. Staff were friendly, My room was decorated for my birthday. Spa area, again Wow! This hotel has to be one of the top hotels Ive stayed in.
Stayed 1 night in Sep 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Alpen resort was magical. Could be that Switzerland is magical but this resort was wonderful. We should have planned more nights here. Views are incredible and the ease of getting to r restaurants or anywhere in Zermatt was easy. We had 5 people traveling and the room with the loft was perfect. We used the spa and the pool area and it was also beautiful. The room was very clean and the staff was super friendly and helpful with any questions we had. We did the 6.5 mile 5 lakes hike, definitely recommend, and came back to relax in the pool and hot tub. We will definitely be back. 💕
view from the room
Be sure to stop for lunch at this spot on the top of the 5 lakes hike.
Stayed 1 night in Aug 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place! Will be back!
Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food upon arrival served by helpful and friendly server. Excellent room with great view of Matterhorn.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It is gorgeous beautiful mountains. Compimentary spa excellent. Staff very nice and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Stayed 1 night in Jul 2025

10/10 Excellent

Jean-Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
speechless. we just loved everything from this place!!
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2025

10/10 Excellent

Lorimar

Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa! Good location and excellent room!
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Johnny

Stayed 1 night in Jun 2025

10/10 Excellent

Thi Tu Anh

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is a stunning hotel - the room was really nice with views of the Matterhorn facilities were excellent and the three restaurants were perfect. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

Katie

Stayed 1 night in May 2025

10/10 Excellent

Carolyn, gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast was great. Hotel is in a good location.
Stayed 1 night in Apr 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Staff was great butvthe condesendi
Stayed 1 night in May 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is paradise! I can’t say enough wonderful things about our stay! To start, the view from our room and balcony was breath taking! Our room and especially our bathroom were beautiful! The pool and spa area was unreal, and the perfect way to spend an evening! It was a short walk from the hotel to the train station, which was very convenient! The staff and continental breakfast were wonderful! We will definitely be staying here again!
Stayed 1 night in Apr 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay
Stayed 1 night in Apr 2025

10/10 Excellent

Khinal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, woth ample things to do with kids. Lots of play areas to keep kids occupied.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back!

10/10 Excellent

Curtis

Liked: Cleanliness, property conditions & facilities
Really enjoyed our time there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time to Zermatt. The resort is at the excellent location with spacious room and view for our family of 4 . We booked the half board with our stay which included breakfast and dinner at the hotel. Both breakfast and dinner were better than expected. The dinner was excellent and just how I wanted to experience the Swiss traditional food . It was 3 courses dinners and not buffet style. The pool and kid play area is very relaxing after a day full of activities. The staffs are very friendly and welcoming. We had great experience overall.
Stayed 2 nights in Mar 2025