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Aristella Swissflair Hotel & Apartements

4.0 star property

Photo gallery for Aristella Swissflair Hotel & Apartements

Hiking
Exterior
Indoor spa tub
Sauna, hot tub, steam room
Panoramic Double Room, Balcony, Mountain View | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Laundry room
The current price is NZ$543
includes taxes & fees
7 June - 8 June

Explore the area

View map
Steinmattweg 7, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Furi - Riffelberg
    ‪2 min walk‬

Room options

View all photos for Single Room

Single Room

Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Bathtub (Modern)

Double Room, Bathtub (Modern)

Double Room, Bathtub (Modern)

10.0 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Double Room, Balcony, Mountain View

Premium bedding, down duvets, pillow-top beds, minibar

Panoramic Double Room, Balcony, Mountain View

  • Mountain view
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, Balcony, Mountain View

Family Room, Balcony, Mountain View | Living room

Family Room, Balcony, Mountain View

  • Mountain view
  • 49 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Double Room, Ground Floor

Double Room, Ground Floor

Double Room, Ground Floor

  • Garden view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Balcony, Mountain View (Modern)

Triple Room, Balcony, Mountain View (Modern)

Triple Room, Balcony, Mountain View (Modern)

  • Mountain view
  • 39 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

About the area

Zermatt

At Aristella Swissflair Hotel & Apartements you'll be within steps of Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Highlights at this ski hotel include a full-service spa, a restaurant and free buffet breakfast. .A day of pampering at Aristella can include access to the sauna and hot tub. Enjoy the Hot tub and sauna as well as access to a driving range and rock climbing. Additionally, you'll find free Wi-Fi in public areas, ski storage and ski passes. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Furi - Riffelberg - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km
  • Kirchbrücke - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 8 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬5 min walk
  • ‪Brown Cow Pub - ‬5 min walk
  • ‪Whymper-Stube - ‬6 min walk
  • ‪Parkhotel Beau Site - ‬3 min walk
  • ‪Old Zermatt - ‬2 min walk

About this property

Aristella Swissflair Hotel & Apartements

Have fun with on-site winter activities, including downhill skiing, snowboarding and ice skating. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences such as ski storage and ski passes allow you to spend less time with logistics and more time on the slopes.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

Smoking is allowed in designated areas at this 4-star Zermatt hotel.

  • 28 guestrooms or units
  • 4 levels
  • Built in 1963
  • Buffet breakfast (free)
  • Terrace on the roof
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers for purchase
  • ATM
  • Lift
  • Smoking in designated areas
  • Dining venue
Aristella Swissflair Hotel & Apartements offers 28 accommodations with minibars and espresso makers. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aristella. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

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Alpen Resort & Spa Zermatt
Zermatt
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, 531 reviews
The price is NZ$535
includes taxes & fees
21 May - 22 May
Alpen Resort & Spa Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge) from 8:00 AM to 5:00 PM
  • Train station shuttle on request
  • Ski shuttle nearby
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A restaurant

Things to do

  • 9-hole adjacent golf course
  • Books
  • Downhill skiing
  • Full-service spa
  • Golf driving range
  • Helicopter/aeroplane tours
  • Hot tub
  • Ice skating
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room

Family friendly

  • Soundproofed rooms

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Built in 1963
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 7:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during the autumn season.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 800 per vehicle (maximum occupancy 6)
  • Airport shuttle fee per child: CHF 800

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Aristella
Aristella Hotel
Aristella Zermatt
Hotel Aristella
Hotel Aristella Zermatt
Aristella Hotel Zermatt
Aristella Swissflair Hotel Apartements Zermatt
Aristella Swissflair Hotel Apartements
Aristella Swissflair Apartements Zermatt
Aristella Swissflair Apartements
Aristella Swissflair Hotel & Apartements Hotel
Aristella Swissflair Hotel & Apartements Zermatt
Aristella Swissflair Hotel & Apartements Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Aristella Swissflair Hotel & Apartements?

Aristella Swissflair Hotel & Apartements offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aristella Swissflair Hotel & Apartements?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Aristella Swissflair Hotel & Apartements on 7 Jun 2026 start from NZ$543, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Aristella Swissflair Hotel & Apartements?

Yep, Aristella is available for guests. It has a hot tub, a steam room and a sauna.

What makes Aristella Swissflair Hotel & Apartements a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Aristella Swissflair Hotel & Apartements.

Does Aristella Swissflair Hotel & Apartements serve breakfast?

Sure does, free buffet breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Aristella Swissflair Hotel & Apartements?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Aristella Swissflair Hotel & Apartements?

Yep, you can grab a meal at Aristella Swissflair Hotel & Apartements's onsite restaurant.

What time are check-in & check-out at Aristella Swissflair Hotel & Apartements?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Aristella Swissflair Hotel & Apartements?

No, only service animals are allowed.

Is there a golf course on site at Aristella Swissflair Hotel & Apartements?

There is a golf course next to Aristella Swissflair Hotel & Apartements.

Aristella Swissflair Hotel & Apartements Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 185 out of 226 reviews
Rating 8 - Good. 30 out of 226 reviews
Rating 6 - Okay. 5 out of 226 reviews
Rating 4 - Poor. 3 out of 226 reviews
Rating 2 - Terrible. 3 out of 226 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mian

Stayed 1 night in Feb 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly recommend, attached restaurant also brill. My wife and I made a short list of our fave 3 hotels before deciding, we both had Aristella first. We didn't look at the others and were thoroughly impressed all round.
Stayed 6 nights in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
The room was very nice and the breakfast was great. I had an excellent stay. The staff was also very friendly.
Stayed 5 nights in Jan 2026

6/10 Okay

Abdullah, Riyadh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Staff friendly and helpful. Great amenities and easy walk from train. Breakfast was fantastic with a good selection.
Stayed 2 nights in Dec 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
The best!
Stayed 4 nights in Sep 2025

10/10 Excellent

T.

Stayed 1 night in Sep 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located in Zermatt with short walking distance to everything. The staff was very friendly and room was spacious. The restaurant at the hotel was amazing for dinner.
Stayed 3 nights in Aug 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels we stayed in while visiting Switzerland. Comfortable, beautiful, and service is top notch.
Stayed 2 nights in Aug 2025

4/10 Poor

Muqiu

Liked: Cleanliness, amenities
Disliked: Staff & service
The staff service is horrible. If you pay city tax by card, they will charge you 50% more. The staff is not friendly at all, super mean. You will not have any greeting at breakfast, but will ask you very impolitely to leave your luggage outside of breakfast area. I would not recommend this place if you value customer experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent. There is construction in the area and work started at 6:30 am. Otherwise, my stay was wonderful, breakfast was delicious the room looked freshly renovated and very clean.
Stayed 1 night in Aug 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful stuff. Great views of the Matterhorn quieter location compared to hotels on the main street where the shops and restaurants are. Room was very clean and spacious for a family four!
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just finished staying for 3 days at the Aristella in Zermatt and really enjoyed staying there. The staff is very friendly and the room was spotless. The Aristella is close to the train station, main shopping area, and attractions like the Glacier Paradise cable car and the cog railway. The breakfast (and the staff at breakfast) are great as well!
Stayed 3 nights in Aug 2025

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave us some chocolate at the end of our stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with minimum number of rooms. All staff were extremely helpful and friendly. The restaurant food and service was exceptional.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Get the room with a balcony: you can see the stars and mountains at night. Magical.
Stayed 1 night in Jul 2025

10/10 Excellent

Ann, SAN DIEGO

Stayed 1 night in Jul 2025

8/10 Good

Tianhua

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and reasonable price
Stayed 2 nights in Jul 2025

10/10 Excellent

Swakshar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aristella Swissflair rocks

The location and views from the property was amazing. The restaurant is fabulous. The staffs are very friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in the heart of Zermatt. Our room was spacious, clean, and had a great view of the Matterhorn. The staff is friendly and helpful. Only a five minute walk from the train station.
Stayed 3 nights in Jun 2025

8/10 Good

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful traditional Swiss hotel that is located a 10 minute walk from the Interlaken West train station and shopping strip. There are lots of good restaurants located within walking distance from the hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Zermatt

The hotel was beautiful, the staff super-friendly (especially Esther), the location was excellent, and the facilities top knotch. I especially liked the wellness center, which includes jacuzzis and a steam room, and the breakfast, which was delicious and included.
Stayed 1 night in Jun 2025

10/10 Excellent

Margaret

Stayed 2 nights in Jun 2025

8/10 Good

CHUN PING

Stayed 3 nights in May 2025