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Hotel Alpenroyal

Property class: 3

Photo gallery for Hotel Alpenroyal

An indoor swimming pool with clear views of a snow-capped mountain and a wooden deck with lounge chairs.
Two lounge chairs facing a large window with a mountain view.
An outdoor patio with tables and chairs, umbrellas, and a mountain view.
A rustic interior with a fireplace, wooden beams, and a dining area with chairs and a table.
A wooden reception desk with a laptop, a lamp, and a door with a decorative metal gate.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Riedweg 96, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Sunnegga Ski Resort
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular Gondola
    ‪2 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a wardrobe.

Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a wardrobe.

Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

A hotel room with wooden beams, a desk with a lamp, two beds, a chair, and a window with curtains.

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

10.0 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple room with balcony or split first floor terrace

A hotel room with a desk, two beds, a chair, and a TV.

Triple room with balcony or split first floor terrace

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

A double bed with wooden headboard, a nightstand, a wardrobe with a mirror, and sheer curtains with a floral pattern.

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

  • Mountain view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

A hotel room with a bed, a desk with a lamp, a chair, a small table, and a window with curtains.

Standard Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room

A hotel room with two beds, a desk with a lamp, a chair, a television, and a window with curtains.

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Single Room

A hotel room with a wooden bed, a small table, an orange sofa, and a lamp.

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Doppelzimmer mit Balkon oder Terrasse im Erdgeschoss

A hotel room with a wooden bed, a desk with a lamp, a sofa, and a television.

Deluxe Doppelzimmer mit Balkon oder Terrasse im Erdgeschoss

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Zermatt

At Hotel Alpenroyal you'll be within steps of Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular Gondola. Highlights at this hotel include a full-service spa, an indoor swimming pool and free buffet breakfast. .A day of pampering can include access to the sauna and hot tub. At the hotel's own lounge bar, you can stop for a drink. Enjoy the Hot tub and sauna. Additionally, you'll find free Wi-Fi in public areas, ski storage and ski passes. Each morning free breakfast is served. .In the area of this 3-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Sunnegga Ski Resort - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular Gondola - 2 min walk - 0.2 km
  • Untere National - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Old Zermatt - ‬7 min walk
  • ‪Restaurant Derby - ‬10 min walk
  • ‪Manud - ‬9 min walk
  • ‪Harry's Ski Bar - ‬6 min walk

About this property

Hotel Alpenroyal

Hotel Alpenroyal offers its guests a full-service spa, an indoor pool, and a hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A sauna, a terrace, and multilingual staff are also featured at Hotel Alpenroyal.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 31 guestrooms or units
  • 4 levels
  • Built in 1985
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
Hotel Alpenroyal offers 31 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Built in 1985
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Alpenroyal?

Hotel Alpenroyal offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Alpenroyal?

Yep, there is an onsite spa at Hotel Alpenroyal. It has a hot tub, a steam room and a sauna.

Does Hotel Alpenroyal have a pool?

Hotel Alpenroyal has an indoor pool.

Does Hotel Alpenroyal serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Alpenroyal?

No, Hotel Alpenroyal does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alpenroyal?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Hotel Alpenroyal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 354 reviews
Rating 8 - Good. 115 out of 354 reviews
Rating 6 - Okay. 22 out of 354 reviews
Rating 4 - Poor. 4 out of 354 reviews
Rating 2 - Terrible. 5 out of 354 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice breakfast. Had a nice stay there! Easy access to the ski slopes as well.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Wonderful breakfast, great sauna/pool/hottub. Beautiful views from the rooms.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with an awesome view and the staff is kind and helpful. Can’t really ask much else.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two good rooms for exploring Zermatt. One had a great view of the Matterhorn from the balcony while the other had a construction crane dead center. We enjoyed the breakfast, pool and other facilities. We also appreciated the neighboring elevator that got us up and down into Zermatt. The staff gave us a ride to the bahnhof when we checked out and I assume they would have picked us up if we had called.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SImply a great place. Had everything but not over the top expensive. Lovely pool. FREE BREAKFAST! Amazing views. Super support. Elevator down to the town's street level. Great nearby hikes. Rooms sparkling. Breakfast had anything you could want. We heartily recommend to everyone.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good clean, no Ac but it was ok, very helpful personal
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hospitality was good
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay. .staff and breakfast was great Very pretty hotel
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean. The place is a bit outdated and the beds weren’t very comfortable. The breakfast left some to be desired. If you’re wanting to spend your time in town, you’re better off staying at a place closer. The sell was the view but for the price of the hotel, it wasn’t worth it. Especially when you can take the cogwheel up to the top of the mountain.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay overall and was conveniently located in the town.
Stayed 6 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
The room has a musty smell when we first got in, so we had to air it out by opening the back door. It was not completely cleaned, there being a tray left on the floor.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and welcoming! I had an unforgettable time!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Excellent breakfast.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was terrific, very nice breakfast, indoor pool, fantastic view of the Matterhorn!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service, great view and terrific amenities. I highly recommend this hotel!
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Absolutely loved the view from our room! Would definitely stay there again.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay with friendly staff. Thank you!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Alpenroyal. The property was clean and beautiful, the spa was amazing. The staff were friendly and helpful and breakfast was delicious. Location was perfect - the elevator was a surprise and helped getting around and our view was perfect!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with helpful staffs and wonderful view
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Zermatt.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albeit this is a 3 star property facilities were good and staff was brilliant.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in a beautiful Mountain community!
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, especially with a taxis to and from the railway station to the hotel. The hotel’s bar and restaurant were very nicely decorated with a beautiful ceiling. The breakfast buffet was good with coffee, tea and a choice of juice. There were plenty of choices, we particularly liked the fresh fruit, a lovely lemon cake, different types of bread and yogurt . The room was a bit outdated (especially the bathroom) but ok for the time we were there. The view on the balcony of the Matterhorn will be much better once the neighbouring building work is finished. In Zermatt there were quite a few cranes with building work going on, a helicopter was hovering overhead around Zermatt which was very loud. The evening was much quieter. We liked the use of the neighbouring hotel’s lift and tunnel down to the street.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent choice for our stay in Zermatt. Very friendly & helpful staff. Excellent breakfast every morning. Our room had a beautiful view of the Matterhorn. Highly recommend.
Stayed 4 nights in Feb 2025