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National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA

Photo gallery for National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA

A balcony with a table set for two, featuring a vase with flowers and a glass of wine, overlooking a snowy mountain.
Hypo-allergenic bedding, minibar, in-room safe, desk
Bar (on property)
A modern indoor swimming pool with a clear view of the pool area, a wooden bench, and a staircase leading to an upper level.
A buffet setup with various food items and a person serving.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
The current price is NZ$646
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
Matterstrasse 39, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room (Matterhorn)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room (Matterhorn)

8.6 out of 10
Excellent
(4 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Maisonette Suite with Matterhorn View

A modern living room with a sofa, a coffee table, a fireplace, and a TV mounted on the wall.

Maisonette Suite with Matterhorn View

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Mountain View

A neatly made bed with white linens, a dark headboard, and a bedside table with a vase of yellow flowers.

Deluxe Double Room, Mountain View

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Mini Family Room

A modern bedroom with a large bed, wooden flooring, and a staircase.

Mini Family Room

  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room With Matterhorn View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room With Matterhorn View

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Maisonette Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Maisonette Suite

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

About the area

Zermatt

A luxury stay in the heart of Zermatt awaits you at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna and kids' swimming pool as well as access to yoga classes. 398 square feet (37 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free train pick-up service. .In the area of this 4.5-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 1 min walk - 0.1 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km
  • Matterhorn Museum - 6 min walk - 0.6 km

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Le Petit Royal - ‬7 min walk
  • ‪Golden India - ‬6 min walk
  • ‪Bazaar - ‬4 min walk
  • ‪Harry's Ski Bar - ‬5 min walk

About this property

National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA

National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. A children's pool, a fitness centre, and a library are also featured at the luxury National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA.

This 4.5-star Zermatt hotel is smoke free.

  • 1 building
  • 54 guestrooms or units
  • 4 levels
  • 398 sq ft of conference space
  • 37 sq. m of conference space
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA offers 54 accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. 42-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Books
  • Children's pool
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Travel cot

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 398 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally sourced food prioritised
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 30 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: CHF 100
  • Christmas Day (25 December) Gala Dinner per child: CHF 50 (from 9 to 15 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 185
  • New Year's Eve (31 December) Gala Dinner per child: CHF 70 (from 9 to 15 years old)
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Hotel National Zermatt
National Zermatt
National Hotel Zermatt
Hotel National

Frequently asked questions

What is the cancellation policy at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

As of 25 Jul 2026, prices found for a 1-night stay for 2 adults at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA on 23 Aug 2026 start from NZ$646, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

Yep, there is an onsite spa at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs and hot stone massages.

Does National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA have a pool?

National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA has an indoor pool and a kids' pool. The pool is open 8:00 AM to 8:00 PM.

What makes National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA a romantic place to stay?

A hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA.

Is National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as children's books and travel cots in the guestrooms, it's no surprise that National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA is a hit with families.

Is there a free airport shuttle available at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

No, National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA?

Furry friends are welcome at National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA, with food and water bowls on offer.

National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 104 out of 128 reviews
Rating 8 - Good. 19 out of 128 reviews
Rating 6 - Okay. 3 out of 128 reviews
Rating 4 - Poor. 0 out of 128 reviews
Rating 2 - Terrible. 2 out of 128 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Vassilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is excellent in National Hotel, I love it
Verified

10/10 Excellent

Timothy

Outstanding amenities and staff.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Jiangming

Liked: Cleanliness, amenities
Staff members are really nice
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Dora

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel in Zermatt! Great location, nice staff, clean & new rooms. So much surprising!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Great views and great location
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sauna and pool are amazing. The breakfast was great. Everyone there was very friendly.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Bavand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must see- The best service and great location

Lovely staff, extremely helpful and nice. The hotel is great as well. We’re having a great time even with the worst flooding in the last 10 years.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

CHINCHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location and warm service

Very good service! And excellent location - we stay in a room with magnificent view to Matterhorn from our balcony. (And nice photo with beautiful Gornaget train passing by too) Out of the entrance is Sunnegga station (so convenient)
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect Hotel if you want to go to Zermatt!!!! Everything was great. I’ll need a few pages to describe how good this place is. We felt like at home. The amenities , restaurant, breakfast, room, sauna, pool…. All 5 stars Just to mention a few people like Albano at reception, Bastian at restaurant, Stefan always so helpful, Cristina in housekeeping. Will come back again. Just across from Sunnega tram a close to everything. Highly recommendable
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Mok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price/performance ratio, definitely sray at the suite which has 2 floors and direct view of the Matterhorn!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The service was excellent, and the staff were incredibly attentive and helpful with any additional requests we had. After a long day of skiing, the spa facilities were a perfect way to relax and unwind. The food was absolutely delicious, and the cocktails were just as impressive. We will definitely be returning!
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kayak pistlerine ulaşım çok kolaydı,
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Priscila

Liked: Cleanliness, staff & service, amenities
Bom hotel, quartos reformados, atendimento cordial, limpeza do quarto boa. Um bom hotel só não gostamos muito do café da manhã e do jantar. Restante ok
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sabe quando voce chega em um hotel e é muito bem atendido desde o inicio, então aqui no National o Albano um portugues e o miguel nos atenderam espetacularmente bem, nos deram varias dicas sobre a cidade e ainda ganhamos um upgrade do quarto, o hotel fica bem ma frente do terminal sonnegga que parte para as pistas de ski, apesar de ser perto do terminal central eles tem um shuttle que busca e leva os hospedes, então ligue quando tiver chegando, cafe da manha otimo, quartos com vista para o Matterhorn, wifi bom, ski room excelente e ainda tem piscina termica e spa, sensacional merecem 10 estrelas
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dank des äusserst freundlichen und hilfsbereiten Personal fühlten wir uns hier wirklich willkommen und konnten unseren Aufenthalt voll und ganz geniessen. Die Lage unmittelbar bei der Sunegga-Bahn und nahe beim Bahnhof und Ortszentrum ist perfekt. Auch der Spa-Bereich ist top.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

LUCAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel incrível. Excelente atendimento pelo recepcionista Kevin. Jovem super atencioso. Bem localizado, quarto confortável e café da manhã completo.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het personeel is ontzettend behulpzaam en nergens eerder zulke lieve, klantgerichte medewerkers in een hotel meegemaakt. Verder een heel mooi hotel, met zwembad en goede voorzieningen. Heerlijk eten!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, room comfort

Schönes Hotel direkt gegenüber der Bergbahn

Wir hatten einen angenehmen Aufenthalt und kommen gerne wieder! Frischer Orangensaft beim Frühstück und eine große Auswahl, top! Wellness sehr schön, hervorzuheben ist die angenehm warme Wassertemperatur in allen Becken… Zimmer etwas älter und mit Teppichböden, hier könnte man eventuell etwas erneuern, ist aber nicht weiter schlimm.
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Wolfgang

Disliked: Staff & service, amenities, property conditions & facilities
Sehr veraltete und verbrauchte Ausstattung. In meinem gebuchten Zimmer, war sehr vieles defekt und verbraucht. Übernachte schon sehr lange und immer wieder in Zermatt. Erlebte so etwas noch nie. Der Teppich sicherlich schon Jahrzehnte alt Das Frühstück ist mangelhaft. Das Personal ist sehr passiv. Die Angestellten an der Rezeption sind sehr schlecht ausgebildet, und sprechen kein Deutsch. Der Übernachtungspreis ist keineswegs gerechtfertigt.
Stayed 3 nights in Apr 2022
Verified

6/10 Okay

Joseph

Liked: Cleanliness, staff & service

Some Good Some Bad

Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.
Stayed 4 nights in Dec 2021
Verified

6/10 Okay

Shan

Liked: Cleanliness, staff & service, amenities
Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel, wir kommen gerne wieder!

Sehr gutes Frühstück und ausgezeichneter Service! Schöner Wellness Bereich…
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war gemütlich. Der Empfang war herzlich. Wir wurden am Bahnhof abgeholt. Das Frühstücksbuffet war super. Der Wellnessbereich sehr sauber.
Stayed 1 night in Aug 2021