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Hotel Ambassador Zermatt

Property class: 4

Photo gallery for Hotel Ambassador Zermatt

A hotel with multiple balconies, a snow-covered courtyard, and a mountain backdrop.
A reception area with a stone and wood counter, a potted plant, and a view of the outdoors.
A mountain resort with multiple buildings, including a prominent lodge with balconies, set against a backdrop of snow-capped mountains and lush greenery.
A dining area with a long table set for six, wooden wall paneling, and pendant lighting.
A balcony with a view of a mountain, a table, and chairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Spissstrasse 10, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt Visitor Center
    ‪2 min walk‬
  • Place, Zermatt–Sunnegga Funicular Gondola
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Double Room, Mountain View (Matterhorn)

A hotel room with a large bed, a desk with a coffee machine, and a TV mounted on the wall.

Double Room, Mountain View (Matterhorn)

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double or Twin Room

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for 1 Bed Room Suite in Suite

A bedroom with a wooden ceiling, a large bed with a plaid blanket, bedside tables, and wall-mounted lamps.

1 Bed Room Suite in Suite

10.0 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

A hotel room with a large bed, wooden headboard, bedside tables with lamps, a wooden desk, and a chair.

2 Room Suite in Family room

9.8 out of 10
Exceptional
(10 reviews)
  • Mountain view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

About the area

Zermatt

At Hotel Ambassador Zermatt you'll be within steps of Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. Highlights at this hotel include a restaurant, an indoor swimming pool and free buffet breakfast. .The restaurant, Restaurant Tapas & Wine, serves fondue and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub, sauna and pool loungers as well as access to bike hire. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular Gondola - 6 min walk - 0.6 km
  • Matterhorn Museum - 8 min walk - 0.7 km
  • Zermatt - Furi Ski Lift - 17 min walk - 1.5 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Walliserkanne - ‬5 min walk
  • ‪Restaurant Derby - ‬4 min walk
  • ‪Manud - ‬5 min walk
  • ‪Snowboat - ‬7 min walk

About this property

Hotel Ambassador Zermatt

Hotel Ambassador Zermatt offers its guests an indoor pool, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. A terrace, multilingual staff, and ski storage are also featured at the business-friendly Hotel Ambassador Zermatt.

This 4-star Zermatt hotel is smoke free.

  • 84 guestrooms or units
  • 3 buildings
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Ambassador Zermatt offers 84 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 31 October and 10 December.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for CHF 90 per night.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Ambassador Zermatt?

Hotel Ambassador Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Ambassador Zermatt have a pool?

Hotel Ambassador Zermatt has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel Ambassador Zermatt a romantic place to stay?

1 hot tub and garden-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Ambassador Zermatt.

Is Hotel Ambassador Zermatt family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as children's slippers in the guestrooms, it's no surprise that Hotel Ambassador Zermatt is a hit with families.

Does Hotel Ambassador Zermatt serve breakfast?

Sure does, complimentary buffet brekkie is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Ambassador Zermatt?

No, Hotel Ambassador Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Ambassador Zermatt?

Yep, they've got a lounge bar and an onsite restaurant that serves fondue. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from October 31 until December 10.

What time are check-in & check-out at Hotel Ambassador Zermatt?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 371 out of 590 reviews
Rating 8 - Good. 165 out of 590 reviews
Rating 6 - Okay. 36 out of 590 reviews
Rating 4 - Poor. 12 out of 590 reviews
Rating 2 - Terrible. 6 out of 590 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, perfectly well kept rooms, clean just very very nice overall … close enough to town but yet far enough from the business of the people
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience at Hotel Ambassador. The property is very neat and clean, and the staff is wonderful and helpful. Best of all, it's located right next to the train station, restaurants, and shopping market. Perfect place to stay in Zermatt!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view of the Matterhorn from the balcony! Multiple room apartment, bedroom for parents and bedroom for kids was perfect! Excellent location near the train station, downtown, and restaurants.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, rooms are big and cozy. The staff is very very friendly and ready to help. Next time I will be there again. Thank you.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience with the ambassador hotel was excellent! It was also located within 2 blocks of the train station.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view from our balcony was excellent. Staff very friendly and helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good location, large room, nice breakfast
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very nice place and wonderful restaurant
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station.
View from room
Balcony
View from balcony
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and the Mountain View is great
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

The hotel was nice and comfortable.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
clean and nice room. nice staff and great breakfast and pool/spa!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff! Clean room and hotel and super close to the Gornergrat train!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and comfortably large. The location was outstanding, being conveniently close to the train station and Main Street with it being load or overly touristy. The staff were very friendly and helpful and the breakfast was a great start to each day! We were visiting during the epic European heat wave and while the hotel did not have air conditioning the doors to the balconies were convenient and easy to keep open to create a draft. Thick curtains kept the sun out during the day to keep the room from warming too much. This was our favorite hotel from our Switzerland trip visiting 4 different hotels.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Close to train station… older hotel - good size room - knew there was no AC… but didn’t expect a heatwave so room was a little uncomfortable even with balcony door left open… A little overpriced for what you get… but it is Zermatt in the summer
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient, very close to train station which makes it very easy for us to travel with luggages; close to all jids of transportations for skiing and walking distance to the cemter of village. Hotel itself is very comfortable with great layout and good storage in the room. Fantastic breakfast selections and the onsite ski rental makes it very easy for us.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Stayed 2 nights in Jan 2026