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Hotel Astoria

3.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

Photo gallery for Hotel Astoria

Front of property - evening/night
Double Room | Living area
TV
Sauna, steam room
1 bedroom, minibar, in-room safe, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Room service
  • Spa
  • Housekeeping
  • Pet-friendly
  • Bar

Explore the area

View map
Steinmattstrasse 32, Postfach 469, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪10 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

Studio, Kitchen, Mountain View (located in adjacent building)

Highlights

Balcony
Heating
Free rollaway/extra beds
Free cots/infant beds
Kitchen
TV
Blackout curtains
Separate bedroom
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room | Living area

Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Heating
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 Double Bed

About the area

Zermatt

At Hotel Astoria you'll be within steps of Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Highlights at this hotel include a full-service spa, a restaurant and free continental breakfast. .A day of pampering can include access to the sauna and steam room. For a drink, you can stop by the hotel's own lounge bar. Enjoy access to rock climbing, bike hire and mountain biking. Added amenities include laundry facilities and ski storage. Each morning free breakfast is served. .In the area of this 3-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt Visitor Center - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 10 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 9 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Brown Cow Pub - ‬6 min walk
  • ‪Elsie Bar - ‬3 min walk
  • ‪Old Zermatt - ‬1 min walk
  • ‪Restaurant du Pont - ‬4 min walk
  • ‪Parkhotel Beau Site - ‬4 min walk

About this property

Hotel Astoria

Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
Hotel Astoria offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Multilingual staff, ski storage, and concierge services are also featured at Hotel Astoria.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • Built in 1986
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Astoria offers 21 accommodations with a safe and a hairdryer. Rooms open to balconies. This Zermatt hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Additionally, rooms include free toiletries and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, French, German, Greek, Italian, Polish, Portuguese, Russian

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  • Free WiFi
  • Housekeeping
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The price is NZ$506
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Mountain biking
  • Rock climbing
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities

Conveniences

  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • In the mountains

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 8 per pet

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
  • Resort fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 8 per pet

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Astoria Zermatt
Hotel Astoria Zermatt
Hotel Astoria Hotel
Hotel Astoria Zermatt
Hotel Astoria Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Astoria?

Hotel Astoria offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Astoria?

Yep, there is an onsite spa at Hotel Astoria. It has a steam room and a sauna.

What makes Hotel Astoria a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Astoria.

Is Hotel Astoria family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Astoria is a hit with families.

Does Hotel Astoria serve breakfast?

Sure does, complimentary continental brekkie is offered daily between 7:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Astoria?

No, Hotel Astoria does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Astoria?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Astoria?

Check-in begins at 2 PM. Check-out time is 11 AM.

Hotel Astoria Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 164 reviews
Rating 8 - Good. 62 out of 164 reviews
Rating 6 - Okay. 20 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheng Qi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Penny

Travelled with partner
Liked: Staff & service
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, everyone was so friendly!
Stayed 4 nights in Dec 2021

10/10 Excellent

Mahesh Babu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good in all aspects !!

Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door ) The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Stayed 1 night in Oct 2021

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Stayed 3 nights in Sep 2021

10/10 Excellent

Corin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious room with Matterhorn view from the balcony.
Stayed 1 night in Mar 2020

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Grand Old Hotel in need of TLC!

This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment. It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Stayed 7 nights in Feb 2020

10/10 Excellent

Christian, Zurich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Probably the best choice and value for a tight bud

I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
Stayed 3 nights in Feb 2020

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo Astoria

Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Stayed 1 night in Jan 2020

10/10 Excellent

Datz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming place with nice views. Complimentary ride to the train station is appreciated.
Stayed 1 night in Oct 2019

8/10 Good

Amit, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a nice hotel cozy with some view of snow capped mountains in Sept. lot of restaurants around. Breakfast is simple and enough to get the day started. Room was big with comfortable beds.
Stayed 2 nights in Sep 2019

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Venaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. It’s between train station and gondola ride to Matterhorn. Very friendly and helpful staff.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Great recommendations for dinner, vent over backwards for any request. Room had an awesome view of the Matterhorn.
Stayed 2 nights in Jul 2019

8/10 Good

Leslie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location was excellent-near the town center.Our room was spacious enough for 3 people, with an amazing view of the Matterhorn.The pub downstairs was quite noisy though, even with the windows closed. Breakfast was ok, except that they don’t seem to refill the food anymore after 9am (breakfast ends at 10am). It would also be nice if they added a coffee maker in the room. Overall, still a good place to stay at in Zermatt.
Stayed 2 nights in Jun 2019

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great ski town and hotel was perfect

very nice hotel and the staff went out of their way to help. The bar down the street could be loud if you haven't skied all day. I however, slept like a baby.
Stayed 1 night in Mar 2019

8/10 Good

Kesh, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent lication close to rental shop if needed, pub downstaira, close to bus stop or short 8 min walk to matterhorn lifts
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

A good stay

This hotel needs to upgrade the facilities: bed mattress, lights etc. Not quality to grade as 4 star hotel. Good room size and breakfast. Location is okay and 10 mins walking to train station and supermarket.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel astoria apartments

There was me and my dad staying in the apartment for our skiing holiday. We stayed bed and breakfast. The staff were lovely and helpful, nice food. The room was clean and had everything you needed. Very good location in terms on close to bus stops to take you to whichever ski lifts. Was a very pleasant stay and we will be returning here again.
Stayed 10 nights in Apr 2018

8/10 Good

Tim, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great staff, good breakfast, comfy room, Noisy bar

Overall a good stay. Staff helpful and friendly. Room comfortable and very clean. Showers worked well with high pressure and plenty of hot water. Breakfast good with decent coffee, which was nice. Sauna and steam room all brand new and a nice extra to have. Only downside is the Papperla bar downstairs. This can get very noisy. It’s a Zermatt institution so not likely to go away any time soon! It’s a shame as it does affect the hotel. Earplugs would help, but I heard from people in the rooms directly above the bar that they could feel the bass through their room.
Stayed 8 nights in Jan 2018

10/10 Excellent

juu, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great values and locations in Zermatt

Really love this hotel and location. It does provide free shuttle from Zermatt stations. Just need to inform the hotel before you arrive. When I reach zermatt station, I call the hotel for the free shuttle and was inform that there be a fee for it. I was very surprised because when I booked, it mention with free shuttle. Anyway I decided to walk all the way to the hotel. It was a lovely walk and surprisingly it was not far. About 5~ minutes. When I reach the hotel, the receptionist did apologies for the misunderstand about the free shuttle because he was new there. Just 2 days at his work. I was promised a room with Matterhorn view on the top floor and the receptions make a mistake and wanted to give me another room on the 2nd floor. After much hesitation, the reception managed to fine my records with my correct room ands did apologies again. Other than that, everything was perfect. The room was spaces and the baloney with the Matterhorn view was beautiful. Breakfast was great too. I would definitely stay again at this hotel if in Zermatt. And would recommend this hotel.
Stayed 2 nights in Oct 2017

10/10 Excellent

Eugene, Naples, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and extremely friendly staff

Hotel is located at nice quiet side street but near to all the attraction. Room has a small size balcony but enough to enjoy the surrounding. Bath room has a large and deep bath tub. Notices there was no coffee machine in the room. The hotel staff is very helpful and extremely friendly, we are satisfy with our staying.
Stayed 1 night in Sep 2017