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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
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Photo gallery for Hotel Excelsior

Exterior
Junior Suite, Balcony | View from room
Bar (on property)
Suite, Mountain View
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Bar
  • Laundry
  • Free WiFi
The current price is NZ$564
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
Hofmattstrasse 38, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
Minibar
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North)

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South)

Double Room, Balcony (South)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

About the area

Zermatt

Hotel Excelsior places you steps from Zermatt-Matterhorn Ski Paradise and within a short 5-minute stroll of Zermatt - Furi. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .Ex Bar is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. .In the area of this 3-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Le Petit Royal - ‬3 min walk

About this property

Hotel Excelsior

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, ski storage, and a garden are also featured at Hotel Excelsior.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Excelsior offers 25 accommodations with minibars and a safe. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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4.8 out of 5, Exceptional, 257 reviews
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includes taxes & fees
28 Sept - 29 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/aeroplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Excelsior?

Hotel Excelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Excelsior?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 21 Sept 2025 start from NZ$547.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Excelsior serve breakfast?

Yep, our visitors give top marks to the free buffet breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Excelsior?

No, Hotel Excelsior does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Excelsior?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Excelsior?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 222 reviews
Rating 8 - Good. 52 out of 222 reviews
Rating 6 - Okay. 10 out of 222 reviews
Rating 4 - Poor. 1 out of 222 reviews
Rating 2 - Terrible. 0 out of 222 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sandra, newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025

8/10 Good

Nishanth, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!
Stayed 1 night in May 2025

10/10 Excellent

nongnooch

Liked: Cleanliness, amenities, property conditions & facilities
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Stayed 1 night in May 2025

6/10 Okay

Shayan

Travelled with partner
Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.
Stayed 1 night in May 2025

6/10 Okay

Theresia

Stayed 1 night in May 2025

10/10 Excellent

Joan, Wake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Stayed 2 nights in May 2025

10/10 Excellent

Isaac, katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Stayed 3 nights in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

xiaolin

Liked: Cleanliness, staff & service
The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Clifford, West Chester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025

10/10 Excellent

Chance

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stayy. Beds could be more conformable though.
Stayed 1 night in Jan 2025

10/10 Excellent

William, Murfreesboro

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

Ashwani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying in this beautiful, spacious and very convenient hotel. The staff, specially Ms. Monika is super helpful and accommodating. It is very convenient to get to the main market area in 2 minutes and not too far from Matterhorn glacier paradise gateway. The in hotel dinner option came as a surprise- excellent food and local delicacies- simply yummy. The hotel was kind to us to arrange complementary drop off to train station. We stayed 3 nights in this very relaxing hotel. The room was facing motherhorn -South view
Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the Matterhorn Express !!!
Stayed 4 nights in Dec 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning views

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donna

Stayed 1 night in Nov 2024

10/10 Excellent

Fairytales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
The room was generously sized. It had a balcony facing the clouds in front of the Matterhorn. Fairly quiet in the evening. Day time noise is mostly the construction all over Zermatt - workers in little trucks, helicopters flying materials back and forth, tools in use. When last I was in Zermatt it was a tiny village. Now it's a small town growing ever larger.
Stayed 2 nights in Oct 2024