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Hotel Excelsior

Property class: 3

Photo gallery for Hotel Excelsior

A mountain resort with wooden buildings, a river, and snow-capped mountains in the background.
A room with wooden paneling, a red wall, a marble floor, a dining table with chairs, and a radiator.
A cozy bar area with wooden furniture, a wine cooler, and a view of the street through large windows.
A mountain town with wooden buildings, a river, and snow-capped mountains in the background.
A mountain with a church and a building labeled "Dent-Blanche" in the background.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Laundry room
The current price is NZ$487
includes taxes & fees
20 Aug - 21 Aug

Explore the area

View map
Hofmattstrasse 38, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬

Room options

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

A hotel room with a double bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

A bedroom with a bed, bedside table, lamp, and wardrobe.

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony (South)

A double bed with a wooden headboard, two bedside lamps, a small round table with a vase of flowers, and two striped chairs.

Double Room, Balcony (South)

9.4 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Economy Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, Balcony

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a window with curtains.

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Mountain View

A hotel room with a sofa, a desk with a lamp, a chair, a small table, and a painting on the wall.

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Double Room (North)

A wooden bed with two pillows, a wall-mounted lamp, and a framed picture on the wall.

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

About the area

Zermatt

Hotel Excelsior places you steps from Zermatt-Matterhorn Ski Paradise and within a short 5-minute stroll of Zermatt - Furi. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .Ex Bar is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. .In the area of this 3-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Mountaineers Cemetery - 3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Le Petit Royal - ‬3 min walk
  • ‪Golden India - ‬4 min walk
  • ‪Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Whymper-Stube - ‬4 min walk

About this property

Hotel Excelsior

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, ski storage, and a garden are also featured at Hotel Excelsior.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Excelsior offers 25 accommodations with minibars and a safe. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Restaurant
Alpenblick
Zermatt
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Gym
4.7 out of 5, Exceptional, 648 reviews
The price is NZ$380
includes taxes & fees
25 Aug - 26 Aug
Alpenblick

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/aeroplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Excelsior?

Hotel Excelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Excelsior?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 20 Aug 2026 start from NZ$487, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Excelsior serve breakfast?

Yep, our visitors give top marks to the free buffet breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Excelsior?

No, Hotel Excelsior does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Excelsior?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Excelsior?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 260 reviews
Rating 8 - Good. 57 out of 260 reviews
Rating 6 - Okay. 11 out of 260 reviews
Rating 4 - Poor. 1 out of 260 reviews
Rating 2 - Terrible. 1 out of 260 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel kept clean, did not have a Matterhorn view I was in the back side but still a great view of the lower city. Room nice and comfy with a warm down blanket. It's nice to plopen the window at night and catch the cool Alpine breeze. You can faintly hear the river below and you fall fast asleep.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Room was spacious and had a balcony view of the Matterhorn.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Right in the area you want to be with a great view of the Matterhorn!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place in Zermatt. Amazing staff, great hotel.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Maximilian

Liked: Cleanliness, amenities, property conditions & facilities
We loved it! Will be back again.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025
Verified review

6/10 Okay

OFELIA

Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept small hotel with excellent breakfast buffet.
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Shayan

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025
Verified review

8/10 Good

Minjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, lovely breakfast, highly recommend.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025
Verified review

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt

Great hotel, wonderful service amazing place to stay.
Stayed 2 nights in Jun 2023