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Hotel Continental

Property class: 3

Photo gallery for Hotel Continental

Deluxe Double Room | Terrace/patio
Reception
Flat-screen TV
Down duvets, in-room safe, desk, free WiFi
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Housekeeping
The current price is NZ$469
includes taxes & fees
5 May - 6 May

Explore the area

View map
Brantschenhaus 3, Zermatt, Valais, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Double Room

Down duvets, in-room safe, desk, free WiFi

Double Room

8.8 out of 10
Excellent
(35 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Down duvets, in-room safe, desk, free WiFi

Deluxe Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Down duvets, in-room safe, desk, free WiFi

Classic Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

About the area

Zermatt

At Hotel Continental you'll be within steps of Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Highlights at this hotel include free buffet breakfast and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, luggage storage and a front desk safe. Additionally, you'll find ski storage. Each morning free breakfast is served. .In the area of this 3-property class Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Walliserkanne - ‬1 min walk

About this property

Hotel Continental

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Hotel Continental also features ski storage and a front desk safe.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • No smoking on site
  • Bar or lounge
Hotel Continental offers 36 accommodations with a safe and a hairdryer. Beds feature down duvets. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. This Zermatt hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Le Petit CHARME-INN
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  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
4.5 out of 5, Wonderful, 920 reviews
The price is NZ$346
includes taxes & fees
23 Apr - 24 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Ice skating
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Continental Zermatt
Continental Zermatt
Hotel Continental Hotel
Hotel Continental Zermatt
Hotel Continental Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Continental?

Hotel Continental offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Continental?

As of 17 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Continental on 5 May 2026 start from NZ$469, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Continental serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Continental?

No, Hotel Continental does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Continental?

Check-in begins at 3 PM. Check-out time is 11 AM.

Hotel Continental Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 670 reviews
Rating 8 - Good. 202 out of 670 reviews
Rating 6 - Okay. 59 out of 670 reviews
Rating 4 - Poor. 12 out of 670 reviews
Rating 2 - Terrible. 9 out of 670 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Regina

Stayed 1 night in Jan 2026

6/10 Okay

Lisette

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Below average even for 3*,walls and floors paper thin, you can hear all your neighbours. Pokey rooms, odd layout. Breakfast was very good and location excellent. Staff helpful and polite
Stayed 5 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

2/10 Terrible

Steven

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The picture of the room on the internet was different than the room I received. I paid extra money for a room with a king bed. The room I received had 2 twin beds pushed together. I complained I hour after I checked in. The manager said that is the way they do business. I said you are lying and misrepresenting your property. I paid when I checked in, 1 hour before I saw the bedding. I asked for my money back so I could leave and go to a different property. She said no, I won’t give you your money back. I asked her to let me speak to the general manager. She said that was not possible because the general manager had the day off. I said that’s ridiculous, it is my day off and I am on vacation. You are ruining my vacation. I said that they should move me to a new room. Besides the bedding, the room was different than the photos, the noise from the adjoining room was loud, the lighting was poor. The room looked like a prison cell, not a room in a luxury hotel that costs $400/ night. After more discussion she finally agreed to move me to a different room in another property that this company owned. This room still had the same twin beds, no king bed. The thermostat in the bathroom near the towel rack was broken. It was always cold in the bathroom. I complained immediately and they said that they would send a tech to check it out. The explanation I received was the room/ bathroom was too hot that is why the thermostat was not going on. This was another lie. They did nothing.
This was the bedding. Obviously 2 twins, not a king bed , as advertised
Broken thermostat in bathroom. I complained every day for 5 days. They just gave me excuses and did nothing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Christian

Stayed 3 nights in Dec 2025

10/10 Excellent

Chau

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property!
Stayed 3 nights in Oct 2025

10/10 Excellent

Frann

Stayed 1 night in Dec 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities
The location was great. Close to the train station and the Main Street. Plenty of shops and food near by. Everything is within walking distance. The hotel is clean and so are the rooms. We stayed one night and found it to be perfect. They have a really good breakfast and it is staffed by a very sweet lady. I’d definitely stay there again and recommend it to a friend. The views are nice from the balcony and it’s off the main road in a courtyard which keeps the noise down. It has an elevator which is a plus.
Stayed 1 night in Dec 2025

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, close to the train station and easy to get to from anywhere in the city
Stayed 2 nights in Oct 2025

8/10 Good

shanil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.Very helpful and nice!
Stayed 1 night in Oct 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb staff. I was upgraded to the parent hotel next door, Hotel Simi. Comfortable and always spotless clean. Desk staff helpful and professional. Would stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Aliasghar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a clean room. Efficiently cleaned, with all our needs including a refrigerator. Breakfast was also good, with plenty of options and friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

imola

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean hotel with free breakfast
Stayed 1 night in Sep 2025

4/10 Poor

Chaoyuan, Chalfont

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is centrally located in the town, quiet and convenient. However, we don't like this hotel at all. There was no reception desk in the hotel, and we were instructed to go to another hotel for check-in. The beds in the room were terrible, which was only 1 foot above the ground. Other furniture was so old and in poor condition. The sofa looked like the one from garage sale. In addition, the breakfast was not good. So we won't use it again if we come visit Zermatt in the future.
Stayed 2 nights in Sep 2025

6/10 Okay

BHADRESH

WASHBASIN NOT WORKING PROPERLY
Stayed 1 night in Sep 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Loved having a patio. Breakfast was very good. Clean and great bathroom.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ewan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2025

4/10 Poor

Karen

No body at reception, just a sign to go to another hotel. Booked 2 rooms. Paid same price for each room. They were nothing a like, 1 reasonable size the other, absolutely no where to put lugggage, had to put on the floor in front of the door, so couldn’t go out without putting suitcase on the bed. Bathroom so old!!! Shower over a very deep bath. Definitely not recommend
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, staff & service
It was a little tight and had no air con and no fridge.
Stayed 1 night in Aug 2025

6/10 Okay

Saba

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beds and pillows are really bad
Stayed 2 nights in Aug 2025

10/10 Excellent

Marian, Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel just off the center of Zermatt. We had a nice (albeit tight) balcony with a glimpse of The Matterhorn. The room was clean but unfortunately no air conditioning and it was quite warm in the room. There’s a refrigerator which was very convenient. Stepping into the shower isn’t designed for short people which was a bit awkward. We had to check in at another hotel, but it was only steps away. Would stay here again for convenience and cleanliness.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Saratoga Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay ! Great staff
Stayed 1 night in Aug 2025

8/10 Good

Ravi, las cruces

Travelled with family
Liked: Cleanliness, amenities
Great location to all the rides and close Railway Stations
Stayed 2 nights in Jun 2025