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Aparthotel

Gran Palma

Property class: 2.5

Photo gallery for Gran Palma

A swimming pool with a clear blue water feature, surrounded by lounge chairs and umbrellas, set against a backdrop of palm trees and a clear sky.
A modern building with multiple balconies overlooking a swimming pool area.
The entrance to Gran Palma with a pathway leading to the building, surrounded by lush greenery.
A modern kitchen with a central island, a ceiling fan, and a dining area with a sofa and cushions.
A pathway with a wooden pergola overhead, surrounded by lush tropical plants and a clear view of a car in the distance.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View map
251 Charrita, Acapulco, Gro., 39897
  • Place, La Isla Shopping Village
    ‪15 min walk‬
  • Place, Plaza Isla Diamante
    ‪15 min walk‬
  • Place, Forum de Mundo Imperial
    ‪7 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Non Smoking, Air conditioning

A hotel room with two beds, a ceiling fan, a TV, and a window with curtains.

Deluxe Double or Twin Room, Non Smoking, Air conditioning

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Suite, Non Smoking, Pool View

A room with two beds, a wooden headboard, a nightstand with a lamp, and a wall-mounted air conditioner.

Comfort Suite, Non Smoking, Pool View

  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony, Pool View

A bedroom with a bed, a nightstand, a chair, and a window with curtains.

Suite, Balcony, Pool View

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, Balcony, Pool View

A modern hotel with a rooftop pool, glass railings, and a view of the surrounding area.

Apartment, Balcony, Pool View

  • 55 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Suite, Pool View

A modern building entrance with a glass door, a small outdoor seating area with a table and chairs, and a potted plant.

Executive Suite, Pool View

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Villa, Balcony, Pool View

A modern building with multiple balconies overlooking a swimming pool area.

Deluxe Villa, Balcony, Pool View

  • 98 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

A living room with a glass-top dining table, wicker furniture, a flat-screen TV, and a ceiling fan.

Comfort Double Room

  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Large Single Bed and 1 Double Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Business Suite

A hotel room with two beds, a ceiling fan, a painting on the wall, and a small bedside table.

Business Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Large Single Bed and 1 Double Bed
  • Free Wi-Fi

About the area

Acapulco

At Gran Palma you'll be within just a 15-minute stroll of Boulevard de las Naciones and La Isla Shopping Village. Highlights at this aparthotel include an outdoor swimming pool, free self-parking and Access to hot tub. .Each apartment is individually decorated and features free WiFi.Housekeeping is available on request. .A pampering day can include hot stone massages and Swedish massages. Other amenities include free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Each morning local cuisine breakfast is served between 8:30 AM and 1:00 PM. .Sights within a 20-minute walk of this Playa Diamante aparthotel include Forum de Mundo Imperial and Plaza Isla Diamante.
View more Aparthotels in AcapulcoOpens in a new window

What's nearby

  • Boulevard de las Naciones - 7 min walk - 0.6 km
  • La Isla Shopping Village - 15 min walk - 1.3 km
  • Plaza Isla Diamante - 15 min walk - 1.3 km
  • Forum de Mundo Imperial - 7 min drive - 1.5 km
  • Parque Papagayo - 38 min drive - 40.0 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 4 min drive

Restaurants

  • ‪Coco Café - ‬17 min walk
  • ‪Shu - ‬17 min walk
  • ‪Rino’s Casa Napoli - ‬17 min walk
  • ‪Tacos De Guisado Diamante - ‬9 min walk
  • ‪El Amigo Miguel Diamante - ‬17 min walk

About this property

Gran Palma

Gran Palma offers its guests a kids' pool, an outdoor pool, and a hot tub. WiFi is free in public spaces. Spa services, a terrace, and barbecue grills are also featured at Gran Palma. The aparthotel can provide concierge services and wedding services. Self parking is free.

Smoking is allowed in designated areas at this Acapulco aparthotel.

  • 23 guestrooms or units
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Lift
  • Smoking in designated areas
Gran Palma offers 23 accommodations. Each accommodation is individually furnished and decorated. This Acapulco aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include baths or showers. Housekeeping is offered on request and an iron/ironing board can be requested. Cots/infant beds (surcharge) are also available.
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages and Swedish massages.

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Property amenities

Pool/Spa

  • Hot stone massages
  • Hot tub
  • Outdoor pool
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Cot: MXN 300 per day

Dining

  • Daily local cuisine breakfast available 8:30 AM to 1:00 PM for a fee: MXN 150 to 250 for adults and MXN 100 to 180 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV in common areas

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Pets

  • Pet friendly
  • Fee: MXN 350 per pet per night
  • Service animals exempt from fees
  • Deposit: MXN 600 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (89 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping (on request) (for a fee)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 23 units
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items and remove leftover food and drinks
Turn off the lights and return the keys

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: MXN 350 per pet (varies based on length of stay), plus a deposit of MXN 600 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 300.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 600 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 150 to 250 for adults and MXN 100 to 180 for children
  • Pet deposit: MXN 600 per stay
  • Pet fee: MXN 350 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: MXN 350 per day
  • Crib (infant bed) fee: MXN 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Frequently asked questions

Is parking available at Gran Palma?

Yep, Gran Palma has a free self car park.

Are there any beaches close to Gran Palma?

The closest beach to Gran Palma is La Bonfil Beach (4.1 km).

Is there a spa on site at Gran Palma?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Gran Palma have a pool?

Gran Palma has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 9:00 PM.

Is Gran Palma family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Gran Palma is a hit with families.

Does Gran Palma serve breakfast?

You bet, local cuisine brekkie is served daily between 8:30 AM and 1:00 PM.

Is there a free airport shuttle available at Gran Palma?

No, Gran Palma does not offer an airport shuttle service.

What time are check-in & check-out at Gran Palma?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Gran Palma Reviews

Reviews

6.4
Rating 10 - Excellent. 1 out of 5 reviews
Rating 8 - Good. 2 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 1 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

6.8/10

Cleanliness

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Cesar

Liked: Cleanliness, check-in, communication, listing accuracy
Que exista una recepción, para registro al ingresar y antes de ingresar a la habitación como huésped, checar que la TV funcione al 100 así como el control de la misma
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Víctor Manuel

Liked: Cleanliness, check-in, communication, listing accuracy
Todo excelente y la atención también, excelente comida y la alberca genial
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

noe

Disliked: Check-in, communication, listing accuracy
El agua de la regadera salió negra, no hay canales de televisión, la chapa de la entrada principal no es segura, el aire no enfría y para llegar a la propiedad es muy complicado, llegué de noche y se me hizo inseguro.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

eduardo

Liked: Amenities, communication
Disliked: Cleanliness
La habitación sin mantenimiento, las paredes y muebles tenían muchas manchas de suciedad tanto en dormitorio, y baños, y es algo facil, solo limpieza, el condominio. el condominio bien ubicado, con bonitas amenidades y facil acceso
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Andrea

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
Stayed 2 nights in Apr 2026

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