2/10 Terrible
Alison
13 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked at this Double Tree I was given a price of 160 dollars for the room. That’s the price I expect to pay. I got to the hotel to check in and the price doubled because of FEES. HOW IS THAT POSSIBLE??? One of these fees was a PARKING FEE and I took the train in and a taxi!!!! I didn’t even park and was given a snarky attitude by the girl at the desk as if this should be some normal expected thing I should pay upon arrival! I was in town for one night with obviously no car to run around and find something so I was stuck paying almost 300 dollars for a room I thought I’d be paying half that price for. I then found a huge wad of toilet paper in the toilet upon arrival into a very mediocre room definitely not worth 300 dollars. And the bed and pillows are criminal they are so awful. I woke up with a back and neck ache and the beginnings of a migraine from the most uncomfortable sleep I may have ever had then loud insistent tapping on the door from housekeeping to round it all off. This hotel is garbage. You could not pay me to stay here or suggest it to anyone.
Alison
Stayed 1 night in Feb 2024