Hyatt Hotels - accommodation in Brooklyn

Clean, staffs are professional, food is delicious.

Good: The foyer and exterior of this property is gorgeous! Staff were friendly, welcoming and very kindly sent my Dad a lovely piece of cake and a card to his room for his 80th birthday. Bed was comfy and the robe and slippers too. Location is awesome and close to trams and major attractions. Corner suite was huge and spacious. Brekkie was decent, but pricey (we ordered from Menu) and the staff there were great too. Room was fine too. Not so good: The rooms are in desperate need of an upgrade. Chipped, dated furniture and design. The coffee area/ box was stained with coffee and dirty and bathrooms in both of our rooms had mould in the grout. I remember coming here 20 years ago when it was the Westin and the rooms were so fancy but they no longer resemble that of a modern, upmarket hotel. We were careful not to stay in Heritage rooms as many reviews stated the noise. We stayed on lvl 10, down the George st end of the building and the rooms were still pretty noisey. The bass from The Ivy blasted through the windows and you could clearly hear the buskers on the street and the tram. There was also a really loud banging noise in room 1011 every, single morning from about 6:30am. Repeated all morning. Sounded like it was coming from the bathroom wall so if you want to sleep in, likely not possible. Overall, the service resembled 5 star as does the beautiful foyer/ atrium and exterior. The rest, not so much.

Very nice hotel. Helpful staff and knowlegable. Room was overlooking Sydney harbor. Great location near the Rocks area.