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Mercure Sydney

4.5-star property
818-820 George Street, Chippendale, NSW 0508 053 286
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4.2 out of 5
Very good!
See all 293 wotif Reviews

"Great location friendly staff " More

By a verified traveller on Thu 18 Apr 2024

Points Of Interest

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Mercure Sydney. Within just a 10-minute stroll, you'll find University of Technology Sydney and Ultimo College. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The restaurant, Platform 818, serves local cuisine and is open for dinner. Eve's Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, sauna, and pool loungers as well as access to bike rentals. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Chippendale hotel include Paddy's Market and Capitol Theatre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$187* Per night/room 19 May - 20 May

Standard Double Room, 2 Double Beds (Family)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mercure Sydney ratings based on 293 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney

Everyone (101) Couples (45) Family (103)
4 out of 5
Great location friendly staff

Posted by on 18 Apr. 2024

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5 out of 5
Never disappoints

Posted by on 9 Apr. 2024

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Comment from Hotel Management

10 Apr. 2024 by Mercure Sydney

Dear Anthony,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

5 out of 5
Convenient place to stay near Central Station. Comfortable beds & modernised rooms. We stayed with x2 adults & x1 teenager. Perfect for short stay.

Posted by on 6 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Mercure Sydney

Dear Kylie,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4 out of 5

Posted by on 6 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Mercure Sydney

Dear Jarrod,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

3 out of 5
The housekeeping was not good - we had to request towels when one was not replaced, extra toilet paper, tissues were not replaced..... the bed even had the top cover pulled up over the unmade bed one day! The beds were exceptionally hard which made sleeping difficult. Even though I loved being close to all transport and could walk to Darling Harbour, China Town and Paddys Markets, I was not impressed with having to request basic items and having to sleep on a cheap mattress.

Posted by on 5 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Mercure Sydney

Dear Julie,Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben Murphy

5 out of 5
Stayed before and like it

Posted by on 5 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Mercure Sydney

Dear Paul,Thank you for taking the time to share your positive comment.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4 out of 5
Check in was very slow. Had one person manning the counter while there was a big line up.

Posted by on 3 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Mercure Sydney

Dear Richard,We very much appreciate your comments regarding your stay at Mercure Sydney. I will share your comments with Front Office manager, so they can investigate why there is a delay in our check in process. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

5 out of 5
It ticked all the boxes for us

Posted by on 25 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Mercure Sydney

Dear JohnThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4 out of 5
Very central to transport and dining options. The hotel was fully booked but room service was very efficient. The only disappointment was access to the swimming pool - from the 13th floor, you had to walk up three sets of fire stairs. However, the view was great.

Posted by on 21 Mar. 2024

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Comment from Hotel Management

24 Mar. 2024 by Mercure Sydney

Dear SheenaThank you for taking the time to share your experience and feedback.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

5 out of 5
Great hotel

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Mercure Sydney

Dear SallyThank you for taking the time to share your experience through a 5 star rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

About the Mercure Sydney

Location 818-820 George Street, Chippendale, NSW 2008

Property Features

Mercure Sydney offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 18626 square feet (1730 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney. Parking is available for a fee. This 4.5-star Sydney hotel is smoke free.

  • 517 guestrooms or units
  • 15 levels
  • 18626 sq ft of conference space
  • 1730 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Central Light Rail Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney offers 517 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Sydney hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Platform 818 - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Eve's Bar - This bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • LGBTQIA friendly
  • Children stay free - maximum age 15
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 per person
  • Fee for in-room wireless internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: AUD 10 per 24-hour period (rates may vary)
  • Self parking fee: AUD 50 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney
  • Mercure Sydney
  • Sydney Mercure
  • Mercure Sydney Hotel Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel Chippendale

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.