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Aparthotel

All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 star property
On private beach with 2 outdoor pools, near El Meco Archaeological Site

Photo gallery for All Ritmo Cancun Resort & Water Park - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area
Water park
Private beach, white sand, sun-loungers, beach umbrellas
Water park

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Gym
  • Housekeeping
The current price is NZ$331
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
Km. 1.5 Carretera a Puerto Juarez, Punta Sam, Cancun, QROO, 77500
  • El Meco Archaeological Site
    ‪14 min walk‬
  • Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Plaza Las Americas
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, Sea View

1 bedroom, in-room safe, individually decorated, individually furnished

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Blackout curtains
  • 51 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Royal Ocean View

Junior Suite Royal Ocean View

Junior Suite Royal Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, in-room safe, individually decorated, individually furnished

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Ceiling fan
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Jacuzzi Ocean View

1 bedroom, in-room safe, individually decorated, individually furnished

Jacuzzi Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Dining table
TV
  • 49 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Garden View

Master Suite Garden View

Master Suite Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
Dining table
  • 52 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds

View all photos for Suite Marina View

Suite Marina View

Suite Marina View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Blackout curtains
  • 51 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Garden View

Garden View

Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
Dining table
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio Supreme

Studio Supreme

Studio Supreme

Highlights

Furnished balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Cancun

An all-inclusive stay in the heart of Cancun awaits you at All Ritmo Cancun Resort & Water Park - All Inclusive. Within a 30-minute stroll, you'll find El Meco Archaeological Site and Gran Puerto Pier. Highlights at this beachfront aparthotel include 5 restaurants, 2 outdoor swimming pools and a private beach. .Each apartment is individually decorated and features a TV with cable channels, along with in-room childcare, a coffee/tea maker and a ceiling fan. A safe, a hairdryer and free toiletries are also available. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and mani/pedis. The buffet restaurant, El Palmar, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the aparthotel. Enjoy the free water park, free kids' club, gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .Places in the area of this 3.5-property class Puerto Juarez aparthotel include Plaza Las Americas and Punta Sur.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • El Meco Archaeological Site - 14 min walk - 1.2 km
  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.5 km
  • Gran Puerto Pier - 3 min drive - 2.9 km
  • Plaza Las Americas - 10 min drive - 7.9 km
  • Puerto Cancun Marina Town Center - 10 min drive - 6.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬2 min drive
  • ‪Restaurant Marina "Las Jaibas - ‬4 min walk
  • ‪Club Náutico Pacho's - ‬14 min walk
  • ‪Mar Bella - ‬15 min walk
  • ‪pirata barba negra - ‬14 min walk

About this property

All Ritmo Cancun Resort & Water Park - All Inclusive

On private beach with 2 outdoor pools, near El Meco Archaeological Site
All Ritmo Cancun Resort & Water Park - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to All Ritmo Cancun Resort & Water Park - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and mini golf.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial aparthotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun aparthotel is smoke free.

  • 147 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
All Ritmo Cancun Resort & Water Park - All Inclusive offers 147 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. This individually decorated and furnished accommodation includes dining tables. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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3.8 out of 5, Good, 1,245 reviews
The price is NZ$314
includes taxes & fees
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Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Family friendly

  • Childcare (surcharge)
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Playground

Restaurants on site

  • Cena Show Teatro
  • El Palmar
  • Góndola
  • Ostras & Oysters
  • Pancho Villa

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Toaster

Dining

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedroom

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch TV with cable channels
  • Karaoke
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In the city centre
  • In the suburbs
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea
  • On the waterfront

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Sailing
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 147 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 1985
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Free bicycle rentals
  • Garden
  • Grey water recycling system
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at All Ritmo Cancun Resort & Water Park - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sea Adventure Water Park Cancun
All Ritmo Cancun Resort Water Park All Inclusive
All Ritmo Resort Water Park All Inclusive
Ritmo Cancun Water Park
Ritmo Water Park
All Ritmo Cancun Water Park All Inclusive
All Ritmo Water Park All Inclusive
Sea Adventure Resort Water Park All Inclusive
Ritmo Water Park Inclusive

Frequently asked questions

What is the cancellation policy at All Ritmo Cancun Resort & Water Park - All Inclusive?

All Ritmo Cancun Resort & Water Park - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at All Ritmo Cancun Resort & Water Park - All Inclusive?

As of 17 Sept 2025, prices found for a 1-night stay for 2 adults at All Ritmo Cancun Resort & Water Park - All Inclusive on 2 Oct 2025 start from NZ$330.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, All Ritmo Cancun Resort & Water Park - All Inclusive has a free self car park and free RV/bus/truck parking.

Are there any beaches close to All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, All Ritmo Cancun Resort & Water Park - All Inclusive is a short 10-minute walk from El Niño Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at All Ritmo Cancun Resort & Water Park - All Inclusive?

There's no onsite spa, but this property does offer services like facials as well as Swedish massages.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have a pool?

All Ritmo Cancun Resort & Water Park - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at All Ritmo Cancun Resort & Water Park - All Inclusive?

All Ritmo Cancun Resort & Water Park - All Inclusive features a private beach, 2 outdoor pools and 5 restaurants.

Is All Ritmo Cancun Resort & Water Park - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's dinnerware and childcare services in the guestrooms, it's no surprise that All Ritmo Cancun Resort & Water Park - All Inclusive is a hit with families.

Is there a free airport shuttle available at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, All Ritmo Cancun Resort & Water Park - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at All Ritmo Cancun Resort & Water Park - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, pets and service animals are not allowed.

All Ritmo Cancun Resort & Water Park - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 250 out of 1140 reviews
Rating 8 - Good. 281 out of 1140 reviews
Rating 6 - Okay. 246 out of 1140 reviews
Rating 4 - Poor. 179 out of 1140 reviews
Rating 2 - Terrible. 184 out of 1140 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jean Carlos, Lincoln Park

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Food - very limited choices or never enough. Drinks - don't know how to make many drinks. May have to do with not enough varieties of alcohol Service attendant lack courtesy. If you don't understand money conversion, you will get swindled Room - very basic, dingy, cheap, felt unclean Event calendar - was never updated Reservations - never on time Overall - will not recommend. The worst all inclusive I ever stayed at
Stayed 2 nights in Jun 2025

4/10 Poor

Edith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Kid friendly however, there’s no elevator so if u have little kids and strollers be prepared to carry them up and down. I asked for a first floor and they said they didn’t have none knowing my reservation was booked with a baby they should have been more mindful. The food was terrible not much of a food choice. Property looks like it’s falling apart.
Stayed 4 nights in Jun 2025

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Very unfriendly staff. There was a couple of people who were helpful. Overall unfriendly attitude towards guest. Asks for more water bottles. We’re told the 2 were complimentary and that’s it even though we had a family of 6. We wanted to order food late but didn’t speak spanish asked if they could help us order a pizza got a very hard rude no. Water park had brown water. Advertised as all inclusive COMPLETE LIE only beer and tequila. Food was the same everyday. Beach had piles of seaweed and stunk. Only think we were happy with was the cleaning service of the lady. HIGHLY DO NOT RECOMMEND.
Stayed 7 nights in Jun 2025

10/10 Excellent

Theodore

Liked: Cleanliness, amenities, property conditions & facilities
Had a good time!
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
it’s value staying. Friendly resort and great staffs
Stayed 7 nights in May 2025

10/10 Excellent

Myka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is very friendly and helpful I enjoyed my Time at the ritmu. You have the option of reservations or to eat at buffet
Stayed 4 nights in Jun 2025

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not a high in property was a good deal only problem beds very firm
Stayed 5 nights in Jun 2025

10/10 Excellent

Layla

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Chauna, Bridgewater

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The hotel is what you make it. It really is a 3 star hotel if you are use to 4 or 5 stars book it and dont waste your money on high expectations because you wont get it here. If you just need Beach, Pool, place to sleep then here is not that bad book it and call it a vacation in mexico. I honestly think the customer service is good which is what made my experience not so bad after all. Everyone was very nice and tried their best. However, I wont be back. I hope this helps!
Stayed 4 nights in Apr 2025

4/10 Poor

Jean-Sebastien

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stay one night and it's was enough. The place is old, the pool is dirty, the food is not really good... The room was ugly, but clean. The toilet was block as the drain of the shower... the personnal was kind, but seem bored...and not really dynamic.
Stayed 1 night in May 2025

4/10 Poor

Rebecca

Travelled with partner
So I got a suite. No microwave. Ask for a plate and fork. We bought a cake for our anniversary they couldn’t accommodate us. No table and chairs in room. What we booked they said it was full so supposedly they upgraded us. I looked up the rooms what they put us in was cheaper then what we got.
Stayed 7 nights in Apr 2025

6/10 Okay

yennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is mostly for nationals and not international- tourist.We booked this hotel because of the water park, but when we got there the water park had black waters, outdated and smell like poop.We decided not too allow our kids to go so we had to leave the hotel for excursions. The room was super outdated and general the hotel/ pool needs to be outdated. The food and service was good but I had better food in Cancun. I tried to get a refund but the hotel refuse to give me a refund. If you want to stay here bc of the water park, the pictures are like 10 years older.
Stayed 4 nights in May 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, property conditions & facilities
I very like this place. These are close to interesting locations in Cancun .
Stayed 4 nights in Mar 2025

2/10 Terrible

alexander

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst experience of my life, beginning from the moment I arrived at the airport. All locals not only treat you without etiquette, and treat you without respect. Within the first day of my arrival, the tried to guilt-trip many tourists upon arrival. As soon as I arrived at the hotel, they tried to charge me 100 USD to upgrade my room, and when I declined, the tried to pressure me even more by lowering the amount which I declined. When I finally entered the hotel room, It was stripped bare, did not have toothpaste or have any amenities. The food itself was horrible as well as the quality. The workers there did not treat me or my family and children with any respect. This hotel is the best hotel to never visit again. Over 90% of the Mexican people are liars and disrespectful people as they treat Americans horribly. By far the worst travel and hotel experience I have ever had in my life and Ive been in Mexico over 5 times during my life and it has never been so bad. This hotel doesn't even deserve a one-star rating. I will be sharing this review on all available platforms.
Stayed 3 nights in Apr 2025

6/10 Okay

Precious

Disliked: Amenities
No Wifi in apartment/hotel room. Have to upgrade to higher room. Food was basic. International drinks like Baileys & Jack Daniel’s aren’t free even in the all inclusive package. More locals than tourists. Not everything Expedia says is included is actually included. Check the hotels website first.
Stayed 7 nights in Apr 2025

10/10 Excellent

Sokhna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is very welcoming
Stayed 2 nights in May 2025

6/10 Okay

hrushikesh

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Terra Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The most amazing experience. Very family oriented, friendly staff, delicious food, spacious rooms with stunning views. We will definitely be back!!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Jason

Stayed 4 nights in Apr 2025

10/10 Excellent

Jefry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and safe
Stayed 4 nights in Mar 2025

4/10 Poor

nancy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
People not friendly not helpful ran out of thing from the food very poor looking needs lots of update
Stayed 4 nights in Apr 2025

4/10 Poor

SHIQI

Travelled with partner
Disliked: Amenities, property conditions & facilities
While many reviews have noted that this is an older resort, it's worth reiterating. One downside was the resort’s practice of rinsing and reusing single-use drink cups, which felt unhygienic. The food options were typical of a budget all-inclusive — fairly generic and uninspired. If you consider yourself a foodie, you’ll likely end up wanting to dine elsewhere, and unfortunately, the resort’s location makes eating out quite inconvenient. Overall, if you're seeking a true all-inclusive experience, I would recommend investing in a resort at least double the price. On the other hand, if your goal is to explore, stay active, and sample local cuisine, it would be better to skip the all-inclusive model altogether and book a regular hotel instead.
Stayed 5 nights in Apr 2025

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff was very friendly and helpful,a bit older of hotel but a great place to stay
Stayed 13 nights in Apr 2025

4/10 Poor

Nadine Sophia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs improvement. It has potential but needs work. The buffet was awful. Food was not what I expected at all. I need a lot of excursions so never stayed on the resort much. But will not be going back. Customer service was also poor.
Stayed 4 nights in Apr 2025

6/10 Okay

Alicia

Travelled with family
Stayed here for one week with my 2 children 10 and 8 and had a great time. I’m from UK. It was advertised as a 4-star but is 3 star. It is a no thrills hotel with everything you need, toiletries, towels, bottles of water, pool located to games room, next to pool bar for parents, which is all by the beach, which is great to keep an eye on your kids at all times. The water park is rusty not dirty and a lot of fun and separate so can have a change of scenery. Again this is located next to pool loungers and bar and football pitch, basketball court. Staff were really friendly and helpful, it wasn’t too crowded, and well located for trips to chichen itza, Cenotes and Isla mujeres . As it is very affordable, we were able to leave the hotel for a night and stay in Tulum for the ruins and Xel-Ha (brilliant btw). Food was ok. I’m not a fan of the big AI resorts liked that most guests were Mexican.
Stayed 8 nights in Apr 2025