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Aparthotel

All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 star property
On private beach with 2 outdoor pools, near El Meco Archaeological Site

Photo gallery for All Ritmo Cancun Resort & Water Park - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Water park
Exterior
Water park
Beach/ocean view

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Gym
  • Housekeeping
The current price is NZ$378
includes taxes & fees
15 Jan - 16 Jan 2026

Explore the area

View map
Km. 1.5 Carretera a Puerto Juarez, Punta Sam, Cancun, QROO, 77500
  • Place, El Niño Beach
    ‪11 min walk‬
  • Place, El Meco Archaeological Site
    ‪14 min walk‬
  • Place, Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Studio Supreme

Studio Supreme

Studio Supreme

Highlights

Furnished balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Garden View

Garden View

Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
Dining table
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite Garden View

Master Suite Garden View

Master Suite Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
Dining table
  • 52 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds

View all photos for Suite Marina View

Suite Marina View

Suite Marina View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Separate bedroom
  • 51 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Royal Ocean View

Junior Suite Royal Ocean View

Junior Suite Royal Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Jacuzzi Ocean View

In-room safe, individually decorated, individually furnished

Jacuzzi Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Dining table
TV
  • 49 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, individually decorated, individually furnished

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Blackout curtains
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Junior Suite, Sea View

In-room safe, individually decorated, individually furnished

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Separate bedroom
  • 51 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Double Beds

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About the area

Cancun

An all-inclusive stay in the heart of Cancun awaits you at All Ritmo Cancun Resort & Water Park - All Inclusive. Within a 30-minute stroll, you'll find El Meco Archaeological Site and Gran Puerto Pier. Highlights at this beachfront aparthotel include 5 restaurants, 2 outdoor swimming pools and a private beach. .Each apartment is individually decorated and features a TV with cable channels, along with free WiFi, in-room childcare and a coffee/tea maker. A ceiling fan, a safe and a hairdryer are also available. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and mani/pedis. The buffet restaurant, El Palmar, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the aparthotel. Enjoy the free water park, free kids' club, gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .Places in the area of this 3.5-property class Puerto Juarez aparthotel include Plaza Las Americas and Punta Sur.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • El Niño Beach - 11 min walk - 1.0 km
  • El Meco Archaeological Site - 14 min walk - 1.2 km
  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.5 km
  • Gran Puerto Pier - 4 min drive - 2.9 km
  • Plaza Las Americas - 11 min drive - 9.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬2 min drive
  • ‪Puerto Xtabay | Marina & Cantina De Mar - ‬4 min walk
  • ‪restaurant marina "las jaibas - ‬4 min walk
  • ‪pirata barba negra - ‬14 min walk
  • ‪El Kiosco Verde - ‬3 min drive

About this property

All Ritmo Cancun Resort & Water Park - All Inclusive

On private beach with 2 outdoor pools, near El Meco Archaeological Site
All Ritmo Cancun Resort & Water Park - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to All Ritmo Cancun Resort & Water Park - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and mini golf.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial aparthotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun aparthotel is smoke free.

  • 147 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
All Ritmo Cancun Resort & Water Park - All Inclusive offers 147 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. This individually decorated and furnished accommodation includes dining tables. Cable televisions are provided.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Family friendly

  • Childcare (surcharge)
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Playground

Restaurants on site

  • Cena Show Teatro
  • El Palmar
  • Góndola
  • Ostras & Oysters
  • Pancho Villa

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Toaster

Dining

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Dining table
  • Snack bar/deli

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch TV with cable channels
  • Karaoke
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In the city centre
  • In the suburbs
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea
  • On the waterfront

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Sailing
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 147 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 1985
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Free bicycle rentals
  • Garden
  • Grey water recycling system
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at All Ritmo Cancun Resort & Water Park - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sea Adventure Water Park Cancun
All Ritmo Cancun Resort Water Park All Inclusive
All Ritmo Resort Water Park All Inclusive
Ritmo Cancun Water Park
Ritmo Water Park
All Ritmo Cancun Water Park All Inclusive
All Ritmo Water Park All Inclusive
Sea Adventure Resort Water Park All Inclusive
Ritmo Water Park Inclusive

Frequently asked questions

What is the cancellation policy at All Ritmo Cancun Resort & Water Park - All Inclusive?

All Ritmo Cancun Resort & Water Park - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at All Ritmo Cancun Resort & Water Park - All Inclusive?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at All Ritmo Cancun Resort & Water Park - All Inclusive on 15 Jan 2026 start from NZ$378.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, All Ritmo Cancun Resort & Water Park - All Inclusive has a free self car park and free RV/bus/truck parking.

Are there any beaches close to All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, All Ritmo Cancun Resort & Water Park - All Inclusive is a short 10-minute walk from El Niño Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at All Ritmo Cancun Resort & Water Park - All Inclusive?

There's no onsite spa, but this property does offer services like facials as well as Swedish massages.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have a pool?

All Ritmo Cancun Resort & Water Park - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at All Ritmo Cancun Resort & Water Park - All Inclusive?

All Ritmo Cancun Resort & Water Park - All Inclusive features a private beach, 2 outdoor pools and 5 restaurants.

Is All Ritmo Cancun Resort & Water Park - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's dinnerware and childcare services in the guestrooms, it's no surprise that All Ritmo Cancun Resort & Water Park - All Inclusive is a hit with families.

Is there a free airport shuttle available at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, All Ritmo Cancun Resort & Water Park - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at All Ritmo Cancun Resort & Water Park - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, pets and service animals are not allowed.

Reviews

All Ritmo Cancun Resort & Water Park - All Inclusive Reviews

6.6

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 254 out of 1152 reviews
Rating 8 - Good. 281 out of 1152 reviews
Rating 6 - Okay. 248 out of 1152 reviews
Rating 4 - Poor. 181 out of 1152 reviews
Rating 2 - Terrible. 188 out of 1152 reviews

Reviews

10/10 Excellent

Laura Sandra, SECHELT

Travelled with family
Liked: Amenities, property conditions & facilities
The staff were amazing! Mario, Armando, Julio... Those are my shout outs! You are welcomed, anything you need they are willing to assist and always professional and friendly. I visited friends at high end resorts and you can not beat the kindness of the staff at this resort!
Stayed 7 nights in Aug 2025

6/10 Okay

Karina Vazquez

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Entertainment needs updating. Not alot of info was given about other outer activities from staff. Their bar needs more variations and they kept running out of soda pop for kids. The building its self needs some updating too. We loved the food and pool area.
Stayed 4 nights in Jun 2025

2/10 Terrible

Julio Luis

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
El personal al llegar trato de engañarnos en ofrecernos vista al mar algo que no le vi sentido porque por eso no lo coji desde antemanos, una el zargazo y otra que vivo frente al mar y no le veo sentido, y se molesto oal yo no aceptarlo. Tambien yo dedicaria un dia completo a mi hijo en el parque de agua algo que no fue asi me obligue a ir a otro lugar y pagar por eso ya que el parque de agua no cumple con las reglas de sanidad, el agua nada de cloro tenia. Y tambien estaba casi por caerse. Como se todo tuviera pega, fue espantoso, el unico servicio que nos gusto fue el del cuerto. Fue un gran servicio pero de lo demas nada que ver.
Stayed 8 nights in Aug 2025

2/10 Terrible

Alma

Disliked: Amenities, property conditions & facilities
need better management and better communication
Stayed 9 nights in Jul 2025

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was bare - no pictures on the wall, no side tables. Moldy bed sheets on the box spring, sliding door was broken (could hardly use it), you could see daylight around the door frame, the lock on the door was a joke. They did not have diet soda (my husband is a diabetic), VERY limited food choices, no fruit available, no kid friendly foods. Our bathroom was very outdated and dingy, we only had a thin sheet and very thin blanket on each bed - which was rock solid! We even paid $150 MORE for an upgrade for this room - not realizing the condition of it! Pool was murky, not very clean and a lot of missing tiles on the ground. Waited a while for service (while the bartender was chatting with coworkers). I needed to provide my drivers license to rent their pool towels!!! We opted to get an Uber and relocated to another hotel (happened to be an hour away and was there 2 weeks ago). Did not feel safe here. Happy we left and got to a better resort.
Stayed 1 night in Jul 2025

6/10 Okay

Princess

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They advertise laundry service on their website. However when we arrived we were shocked when they told us they do not have any laundry facilities on the resort. Instead we would have to go off of the resort somewhere in town to wash our clothes. Will never stay here again. A HUGE inconvenience, especially if you plan to stay for a bit.
Stayed 14 nights in Jul 2025

2/10 Terrible

zouhair

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bad staf bad location
Stayed 6 nights in Jul 2025

4/10 Poor

Kim May

Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned at all. We didn’t have lamp shades on our lights. dents in the drywall someone’s head must of got banged up against the wall, front door had a large gap underneath the door, cracked drywall with a bad caulking job, mildew on the curtains, ceiling fan dusty, bath tub had rust inside such as where the soap lays or handle to turn on/ off water, as well as the tub stopper. It had a musty smell inside. I called it the homicide room.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cecilia Andrea, West Islip

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at All Ritmo from July 15 through July 23. We had an amazing experience. I asked for an upgrade when we checked in and was given one for a small increase in price. Our room was on the 4th floor overlooking the beautiful clear blue waters. The room was enormous, with a beautiful balcony, a large bedroom with two queens beds, a full kitchen, living room and bathroom and walk in closet. The staff was incredibly nice, courteous and helpful. We took advantage of everything they had to offer, the pool was clean, warm, three Jacuzzi tubs and the beach just five steps down. My kids loved the pool games and activities. The trivia games were fun and not to mention the amazing water park. What really drew me to this hotel was the location. It was not in the middle of the Cancun chaos and strip. We were only 15 minutes away, apart from the traffic and noise of the Cancun hotel strip. The restaurants were very accommodating. I had my daughter she is 12 years old and my son who's is 17 and the Ostras restaurant accommodated us at a 6pm reservation. Amazing seafood dinner, shrimp bisque soup overlooking the ocean. Our vacation was absolutely amazing. Thank you Bernardo, Dana, Kevin and the amazing staff. I would recommend All Ritmo 110%. Cecilia from West Islip, New York!!
Stayed 8 nights in Jul 2025

8/10 Good

Ansar

Great experience for the amount of money being charged
Stayed 6 nights in Jul 2025

4/10 Poor

DEMETRIO

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a bad place, the food was very limited and it did not meet the standard in the pictures. The roos were dirty and old. Lack of communication with us. The pool was always dirty.
Stayed 3 nights in Jul 2025

4/10 Poor

Fatih

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
No good foods. Nothing close to the Hotel. Too much noisy for sleeping. Old and bathroom nasty. Waterpark almost dead, finish (all broken)
Stayed 7 nights in Jul 2025

2/10 Terrible

Christy

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this resort through Expedia, and what should’ve been a fun family trip turned into a terrifying experience. On July 3, 2025, my son was badly injured on the pink and yellow water slide. He fell so hard that he suffered a deep laceration to the back of his head, down to the skull. There were no visible warnings, no protective padding, and no staff actively supervising the area. A lifeguard did clean his wound and file an incident report and checked the slide, before telling us to get a taxi to go to the urgent care, but after we returned from the hospital, no one from the resort followed up. No concern, no acknowledgment, nothing. I also nearly flew off a different slide myself and another child lost a toenail, confirming the waterpark is unsafe and poorly maintained. I contacted Expedia for help and was told they couldn’t reach someone with authority at the resort, not once, but twice, even after speaking with a supervisor at Expedia. Their only offer was 100 One Key Cash, not an acceptable offer, so I declined but why do they need my permission to add it? It's still not been applied to my account. This wasn’t a minor issue. It was a serious injury to a child, and neither the resort nor Expedia took real responsibility. I do not recommend this waterpark, especially for families. And while the hotel might be okay under normal conditions, the way this was handled shows that if something goes wrong, you’re on your own.
Stayed 4 nights in Jul 2025

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, amenities
Beautiful property but i didn't like the beds usa queen sizes its double bed alot smaller and need some upgrades, shower head, faucets looks very old no microwave or refrigerator at units , breakfast always great but dinner very poir even when it comes to " restaurants " Italian only has 7 inch samll pizza, and 2 other meals and all restaurants they have very limited to order only 3 different meals to irder from but gust serves excellent and bar always open great drinks
Stayed 5 nights in Jul 2025

4/10 Poor

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was nothing like the pictures. The rooms and property were outdated dirty and smelled. The door to our bedroom didn't close 100 % so you can see the outside. The bedding was dirty and dingy even after being replaced. The beds were uncomfortable but did the job. We wished staffed cleaned up a little better, the pool and surrounding areas were always dirty with cups and trash. The all-inclusive deal was a little weird compared to other locations I have been to in Mexico. The buffet was the same every day for the most part, Breakfast lunch and Dinner. The 2 restaurants they had onsite were ok, you have to make a reservation in order to attend which makes sense with the crowd i just wish we had more food options. I was also a little upset that we could not bring the buffet food to our rooms or pool side. Everything had to stay in the dining room area. The bathroom has a drain on the floor that smelled like swage which we had to cover with a rag. I also update that this was a family Friendly hotel with a waterpark, and we didn't have any good snack options for the kids. No ice cream, Italian ice or Candy. It was the same 3-4 slices of cake at the buffet. The water park was falling apart; someone one will end up getting hurt soon I'm sure of it. The water also smelled awful. The seaweed made the beach experience awful, I understand it' a major problem at all locations but this location was trying to upsell you to a day pass at a different location with less seaweed
Stayed 5 nights in Jul 2025

4/10 Poor

Carlett

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Jul 2025

2/10 Terrible

Jagjit

Disliked: Cleanliness, property conditions & facilities
Dirty hotel
Stayed 5 nights in Jul 2025

8/10 Good

Tiena

Travelled with family and small children
Liked: Cleanliness
Overall a nice place to visit on a budget. Smaller resort so not as crowded which worked great for our family. Property is older, so keep that in mind when considering it.
Stayed 4 nights in Jul 2025

4/10 Poor

Stephany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the pictures that they show online aren’t how the rooms look..
Stayed 3 nights in Jul 2025

2/10 Terrible

Arthur

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The food sucked it was bad no taste and was prepared wrong. The bar was the only thing worth it. Bartenders werre friendly, tye smell of sulfur made me gag most of the days unbearable. Rooms were trash the shower was bad and wifi didnt even work on side of the resort.
Stayed 5 nights in Jul 2025

8/10 Good

Wendell, Baldwin

Travelled with family and small children
Liked: Cleanliness
STAFF WAS FRIENDLY.. AREA WAS CLEAN ... SETTING WAS A LITTLE OUTDATED...
Stayed 4 nights in Jul 2025

6/10 Okay

CYNTHIA

Travelled with family
The area around this resort stinks. Additionally, much seaweed in the water, but staff does rake it out regularly. Coverings on beds on the beach were dirty and not changed regularly. Room description inaccurate- reserved a suite, which stated it had a living room, but it was just a large bedroom with just a large bed and not even a chair. Sink drain partially stopped up and housekeeping didn't report it for 5 days. Tub drain had green mold coming up in it. Very limited food choices in the one buffet- same thing basically every day for lunch and dinner. Would not recommend this resort .
Stayed 6 nights in Jul 2025

2/10 Terrible

Johnathan

Disliked: Cleanliness, property conditions & facilities
Walked into hotel and checked back out, no refund for a reason. Would never stay again
Stayed 3 nights in Jul 2025

6/10 Okay

Sura Khaled

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
What was unique is the labor staff! Very friendly, kind, and helpful, they are trying to do their best within the limited resources they have. The food was underwhelming, very un appetizing and messy. Not high quality ingredients but surprisingly clean, no one got sick through the 6 days stay, so thanks for that.
Stayed 6 nights in Jun 2025