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Krystal Cancun

3.5 star property

Photo gallery for Krystal Cancun

Poolside bar
5 restaurants; breakfast, lunch, dinner, and brunch served
View from room
Lobby
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$265
includes taxes & fees
18 June - 19 June

Explore the area

View map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(72 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(69 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

At Krystal Cancun, you'll be connected to the convention centre and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The theme restaurant, El Mortero, serves Mexican cuisine and is open for brunch and dinner. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 3.5-property class Zona Hotelera resort include Aquaworld and El Rey Ruins.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Plaza Caracol Mall - 6 min walk - 0.6 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Mandala Beach Club - ‬5 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Some rates at Krystal Cancun are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,344 reviews
The price is NZ$431
includes taxes & fees
25 June - 26 June
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun?

Krystal Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun?

As of 28 May 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on 18 Jun 2026 start from NZ$265, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun?

Yep, Krystal Cancun has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Cancun?

Yep, Krystal Cancun is a short 3-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun?

Yep, there is an onsite spa at Krystal Cancun. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Cancun have a pool?

Yep, and guests love it! Krystal Cancun has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Cancun?

Krystal Cancun features a full-service spa, a health club and an outdoor pool.

What makes Krystal Cancun a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Cancun.

Is Krystal Cancun family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and childcare services in the guestrooms, it's no surprise that Krystal Cancun is a hit with families.

Does Krystal Cancun serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Cancun?

No, Krystal Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun?

No, pets and service animals are not allowed.

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 666 out of 1548 reviews
Rating 8 - Good. 350 out of 1548 reviews
Rating 6 - Okay. 235 out of 1548 reviews
Rating 4 - Poor. 135 out of 1548 reviews
Rating 2 - Terrible. 162 out of 1548 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Trevor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Workers are overworked and the all inclusive is a joke! They are more concerned about selling a time share rather then pay the employees better
Stayed 6 nights in Feb 2026

10/10 Excellent

Honorata

Stayed 1 night in Feb 2026

6/10 Okay

Jamar

Travelled with family
The room was ok, for $200 a night the room. I guess you're paying for the oceanview and the convenience of being close to the beach.
Stayed 5 nights in Feb 2026

4/10 Poor

SNEHASHISH

Travelled with family
Here are couple of reviews STAYING AT HOTEL. 1. They provided one bed instead of two beds. when I asked i booked for 2 beds, they told me to provide proof. 2. The staff were not helpful specially in the front desk staff. 3. Did not provide room service and came when asked. 4. The hotel deserve 2 star quality that is why put two star. 5. only good is the beach front side and they maintained it well. 6. 80% staff do not understand any English. 7. The room do not have any microwave. and the heating and cooling does not work well. 8. I believe I should get refund, since the hotel does not deserve that kind of rate. I will not recommend any Canadians to stay in this hotel.
Stayed 3 nights in Feb 2026

6/10 Okay

Brandon, Philadelphia

Stayed 1 night in Feb 2026

2/10 Terrible

Zhila

Stayed 6 nights in Feb 2026

2/10 Terrible

Mitalee

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
room and washroom both poor quality. water leaking from air condition, terrible noise, wash basin leaking
Stayed 4 nights in Feb 2026

4/10 Poor

Avijit, Vancouver

Travelled with family
Disliked: Amenities, property conditions & facilities
The Room, front desk service, the hotel door was bad. Always noise came from the corridor. Felt very uncomfortable situation. Elevator service was not good.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
second time at the Krystal. the location, beach, cleanliness and staff are perfect. Thank you
Stayed 4 nights in Jan 2026

8/10 Good

Marlon

Liked: Cleanliness, amenities
Location
Stayed 1 night in Feb 2026

10/10 Excellent

Marlen

Stayed 2 nights in Feb 2026

10/10 Excellent

mark

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher Alan

Stayed 2 nights in Dec 2025

10/10 Excellent

Aakash

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Feb 2026

10/10 Excellent

Janice Marie, West Springfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love CeCi at Las Velas💗. She was incredibly welcoming and attentive and so kind….we felt like family!! We also loved so may other staff members there throughout the resort!!
Stayed 12 nights in Feb 2026

10/10 Excellent

Mitzi, Seattle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast waitress Cece was excellent! She helped us each day we were there! Bravo!
Stayed 4 nights in Jan 2026

8/10 Good

Nicola

Stayed 2 nights in Feb 2026

10/10 Excellent

Jesus Evaristo Tenorio

Stayed 3 nights in Feb 2026

6/10 Okay

vuyo

Liked: Cleanliness, property conditions & facilities
Clean, annoying staff, decent amenities
Stayed 2 nights in Feb 2026

10/10 Excellent

Maribeth, Huntington Beach

Stayed 1 night in Jan 2026

4/10 Poor

Keshaye Lurri

Stayed 7 nights in Oct 2025

10/10 Excellent

Rita de k

Travelled with family
Liked: Cleanliness, staff & service, amenities
Gostamos muito , a comida maravilhosa , a melhor que já comi em todos hotéis , as bebidas podem melhorar , o ar condicionado na gelava , quarto grande que foi um ponto forte .
Stayed 7 nights in Feb 2026

10/10 Excellent

RICARDO, Fontana

Stayed 4 nights in Feb 2026

10/10 Excellent

Luz Mari

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes , the room was clean and roomy.
Stayed 8 nights in Feb 2026

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, amenities
Amazing experience for me! Staff were courteous, Housekeeping was very good. Though buffet could have been a little less expensive!
Stayed 5 nights in Feb 2026