6/10 Okay
CHIA-JEN
Travelled with family
25 Jan 2024
Disliked: Staff & service
Made a reservation for 1 king, but was given 2 double instead upon check-in (what can you do?).
Wanted to pay the local hotel tax by cash in peso to avoid exchange to CAD (MXN or USD only), but front desk insisted that they only accept cards. I later inquired by email at the hotel, they responded they DO accept pesos (what the?).
Beds and pillows in the room are very uncomfortable, sheets felt like sandpapers, but the cleaning ladies did a great job making up the room everyday (we had no choice, they did not give us a DND sign in the room. Lol).
The lobby area is very nice, but the room is very dated and dark.
You can store luggage for free after check out. They take away your wristband, but will give you a pink slip for the day to show to the security guards that are throughout the hotel to prove that you're a guest in case you still want to use their amenities and stay on the hotel beach. Without it, the security will ask you to leave the beach.
Location of the hotel is great and in the busiest/noisiest section in the entire Hotel Zone. Get a room in the east tower next to the Grand and you won't hear a thing.
Oh and there's a mailbox in the hotel lobby! There's one in terminal 4 as well in the airport departure hall right beside the red convenient store on the ground level. Hopefully all my postcards will make it!