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4.3 out of 5

" The staff were really friendly " More

By Avgoustina, from Australia - QLD - Gold Coast on Fri 20 Sep 2013

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Hotel Description

At Krystal Cancun, you'll be connected to the convention center and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 2 restaurants, 4 bars/lounges, and a full-service spa.

All 502 rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, fireplaces, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include rainfall showerheads and free toiletries. Additionally, coffee/tea makers, in-room massages, and safes are available.

A day of pampering at Harmony can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The theme restaurant, El Mortero, serves Mexican cuisine. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the onsite outdoor swimming pool and free kids' club. Additionally, you'll find free WiFi in public areas, a fitness center, and a Turkish bath/hammam. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute drive of this 3.5-star Zona Hotelera resort include Punta Sur and Cancun Interactive Aquarium.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$168* Per night/room 11 Jun. - 12 Jun.

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romantic Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Krystal Cancun ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Krystal Cancun

Everyone (13) Couples (3)
5 out of 5
Pros: The location
Cons: The weather
The staff were really friendly

Posted by , from Australia - QLD - Gold Coast on 20 Sep. 2013

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5 out of 5
Pros: Pool on the beach, location & comfort
Cons: More affordable meal options
Location: Perfect
Facilities: Modern, Above average; Value: Affordable; Service: Outstanding; Cleanliness: Pleasant; Loved that it was less then a 5 min walk from the nightclubs/bars

Posted by , from Australia - WA - Regional WA on 18 Sep. 2013

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5 out of 5
Pros: The pool outdoor bar and location right in beach were excellent
Cons: Some of the staff did not speak good English or any English. this waa appalling for a hotel in Cancun
Location: Perfect, notspeak
Facilities: Top of the line; Value: Great deal; Service: Courteous; Cleanliness: Spotless;

Posted by , from New Zealand - Auckland on 7 Sep. 2013

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4 out of 5
Pros: Location
Cons: Made to feel like criminals, didn't acknowledge online payment so needed to pay again, physically had to enter room to check mini bar usage.
Location: Walking distance to clubs
Facilities: Good; Value: Affordable; Service: Inferior; Cleanliness: Clean, Cigarette smell in room; When checking out be sure to keep invoice they hand you ready to give to the staff at the door otherwise they won't let you leave.

Posted by , from Australia - NSW - Regional NSW on 1 Jul. 2013

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4 out of 5
Pros: Location
Cons: It's not an upmarket hotel so the clientele are a little seedy.
Location: Right on the beach.
Facilities: Nothing special; Value: No frills; No airport shuttle, despite what the blurb says.

Posted by , from Germany on 7 Jun. 2013

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4 out of 5
Cons: Forced to wear wristbands all the time or not allowed in the hotel, no guests allowed even for 5 mins. Room entered despite Do Not Disturb sign.
Location: close to conference venue
Value: WiFi included;

Posted by , from Australia - VIC - Melbourne on 5 May 2013

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5 out of 5
Pros: Free wifi, luxurious pools, amazing beach at door step
Cons: Having to leave
Location: Perfect
Facilities: Top of the line; Value: Great deal; Service: Phenomenal; Cleanliness: Pristine; Great spot, close to restaurants, clubs, convenience stores

Posted by , from Australia - VIC - Melbourne on 28 Apr. 2013

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4 out of 5
Pros: Central location, good part of the beach.
Cons: Thin walls and you can easily hear next door and corridor; lots of spring breakers are annoying; bar live band was bad
Location: Outstanding, Very central to all needs
Facilities: Above average; Value: Affordable; Service: Sufficient;

Posted by , from Australia - WA - Perth on 16 Mar. 2013

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4 out of 5
Pros: Price
Cons: Smelt like chlorine
Location: Just right
Facilities: Typical; Value: Economical; Service: Sufficient; Cleanliness: Clean;

Posted by , from Australia - ACT - Canberra on 24 Jan. 2013

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5 out of 5
Pros: Great location and pool

Posted by , from New Zealand - Auckland on 24 Jan. 2013

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All-inclusive Details

  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Off-site tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included

Property Features

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. There's an onsite business center. There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis. This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 2 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.9 km / 14.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Krystal Cancun offers 502 accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Krystal Cancun

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No pets or service animals allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.