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Krystal Cancun

3.5 star property
Family-friendly fun on the beach, with outdoor pool

Photo gallery for Krystal Cancun

View from room
Lobby
View from room
Outdoor pool, pool loungers
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Room service
The current price is NZ$319
includes taxes & fees
27 July - 28 July

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, minibar, in-room safe, blackout curtains

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Separate bedroom
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(54 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(58 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(61 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

At Krystal Cancun, you'll be connected to the convention centre and 3.4 km (2.1 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, El Mortero, serves Mexican cuisine and is open for dinner. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera resort include Aquaworld and El Rey Ruins.
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 7 min drive - 3.9 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun?

Krystal Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun?

As of 9 Jul 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on 27 Jul 2025 start from NZ$312.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun?

Yep, Krystal Cancun has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Cancun?

Yep, Krystal Cancun is a short 3-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun?

Yep, there is an onsite spa at Krystal Cancun. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Cancun have a pool?

Yep, and guests love it! Krystal Cancun has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Krystal Cancun?

Krystal Cancun features a full-service spa, a health club and an outdoor pool.

What makes Krystal Cancun a romantic place to stay?

1 hot tub and poolside dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Cancun.

Is Krystal Cancun family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and childcare services in the guestrooms, it's no surprise that Krystal Cancun is a hit with families.

Does Krystal Cancun serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Cancun?

No, Krystal Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun?

No, pets and service animals are not allowed.

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 556 out of 1382 reviews
Rating 8 - Good. 312 out of 1382 reviews
Rating 6 - Okay. 210 out of 1382 reviews
Rating 4 - Poor. 132 out of 1382 reviews
Rating 2 - Terrible. 172 out of 1382 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Maureen Mildred Gomez-

Stayed 5 nights in Mar 2025

6/10 Okay

Emily

Stayed 1 night in Apr 2025

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location! We could walk to beach, shop and restaurants close. It’s a bit worn down with cracked vanity, tiles on floor cracked. But housekeeping kept it clean. We really didn’t spend much time in the room.
Stayed 6 nights in Apr 2025

4/10 Poor

Basma

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! The best view! We will be booking again in the future
Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, amenities
This is a great option in regards to the ocean location for the price compared to Ziva Nextdoor, though the staff are pretty harsh in comparison. They have wristbands for entry and even to get a towel will fight with you if you had a towel the day before they deemed you may have in your room (It was put in the towel shack after they closed the day before) They would not allow a second towel, not an option. reserved a room with two queen beds and told me they didn’t have any available. I purchased on Expedia, specifically stated two beds confirmed on the reservation - so you may want to call them in advance to ensure they will honor your order. The staff was quite dismissive. All in all the check in and out process doesn’t have a luxurious resort style due to the policies and staff. The waves were perfect, and we got a free cabana bed on the beach one of the days which was great. I bought floaties there, and rented boogie boards from the staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short walk to all amenities, bars, restaurants, entertainment
Stayed 3 nights in Jan 2025

6/10 Okay

Karla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a lot of remodeling.
Stayed 1 night in Apr 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

2/10 Terrible

Athanasios

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at this hotel. The staff were extremely disrespectful, and I felt as though we were being unfairly treated, almost as if they were viewing us as thieves. This kind of treatment is unacceptable, and it negatively impacted our stay.
Stayed 3 nights in Mar 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 6 nights in Mar 2025

6/10 Okay

Karim

Firstly, when we booked our stay, we specifically reserved a room with two double beds. However, upon arrival, we were given a room with one king bed instead. Despite raising this issue multiple times with your staff and even providing our booking confirmation as proof, no resolution was offered. This was highly inconvenient for us and not what we had initially paid for. Secondly, while we understand that our stay was not all-inclusive, we did wish to dine at the hotel occasionally. Unfortunately, we found that the menu options were extremely limited, with nearly every dish containing pork. Given that we do not eat pork, it was frustrating that there were no alternative protein options such as chicken or beef available. This lack of variety made dining at the hotel difficult for us. Lastly, the elevators were extremely slow, which made moving between floors a frustrating experience. We often had to wait an excessive amount of time, which was inconvenient, especially during peak hours. We had expected a more accommodating and efficient experience from your establishment, and we are disappointed by the lack of resolution and consideration regarding these issues.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Stayed 4 nights in Mar 2025

10/10 Excellent

Candelaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time coming to this hotel and would stay here again. Location, view, staff and rooms were great. WiFi was great, and i felt safe at all times.
Stayed 4 nights in Mar 2025

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer services not thtabgreat
Stayed 6 nights in Mar 2025

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower pressure too much and bathroom over flow, light went out due to equipment use for example blow dryer. Hotel smell like old
Stayed 4 nights in Mar 2025

2/10 Terrible

Tierrah

Disliked: Cleanliness, staff & service
My room was not the way the room was on the site and when they switched my room the cabinet doors was broken, the lamp didn’t work . The cabinets was dirty and when they straightened up the room they didn’t change my sheets at all.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I really like the ocean view !
Stayed 4 nights in Mar 2025

6/10 Okay

Eunice

Liked: Cleanliness, staff & service
An excellent and wide beach. We had two superb massages on the beach. A Young waiter hiked six floors to bring us breakfast when the elevator was out of order. The concierge was helpful when we had concerns. The waves were too large for swimming, but the hotel can’t be held responsible for that. I would have appreciated a shuttle to the airport… othe nights were very quiet and sleep was easy to find.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tobias

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Best ocean view & beach access.

From time of arrival until departure everyone was incredibly helpful. FREDDY at the check-in counter was wonderful! If you eat at the Aquamarina restaurant ask for SERGIO. He did an amazing job taking care of our family every single day for 7 days. He is kind and appreciated us as guests. (Please remember to tip your servers because they work hard). The hotel was very clean and tidy. The housekeeping staff kept our room spotless which is greatly appreciated when you are bringing in sand. The beds were surprisingly comfortable. The only thing that was a slight minus in my opinion would be the showers. They are open so it took getting accustomed to not getting water everywhere on the floor but will not prevent us from staying there again. The view of the beach is amazing (worth the upgrade). Walking distance to pretty much everything. They do have the BEST access to the beach. Hotel security is everywhere so felt safe all the time.
Stayed 7 nights in Mar 2025

8/10 Good

Vianey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view, excellent staff and service. Property needs minor improvements.
Stayed 2 nights in Mar 2025

4/10 Poor

Eric

Travelled with family and small children
Liked: Cleanliness, amenities
Rooms are not adjoining or staff do not put families in adjoining rooms
Stayed 4 nights in Mar 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
The Mint resort was defenetly a gem found right on the water. It's perfectly located where your cozy and away but yet in everything. This place is a 4 star resort at a 2 star price. I would definitely come back here. Oh plus the rooms are huge and they have giant patios. Staff was great! Very clean! No complaints.
Stayed 1 night in Mar 2025

10/10 Excellent

Aniya

Stayed 4 nights in Mar 2025

8/10 Good

Bonnie Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Resort is
Stayed 8 nights in Mar 2025