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Grand Park Royal Cancun - All Inclusive

Property class: 4

Photo gallery for Grand Park Royal Cancun - All Inclusive

Royal Master Suite Hot Tub adults only +18 | View from room
Property video
Grand Royal Suite Hot Tub adults only +18
Master Suite Ocean Front | Living area
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$599
includes taxes & fees
22 May - 23 May

Explore the area

View map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Villa Deluxe

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Garden view

Deluxe Swim up King

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

A hotel room with a bed, a TV on the wall, a dresser, and a view of the ocean.

Master Suite

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble

Premier Ocean Front Doble

8.4 out of 10
Very good
(92 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area

Master Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite Doble Hot Tub adults only +18

Royal Suite Doble Hot Tub adults only +18

Royal Suite Doble Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Master Suite Hot Tub adults only +18

Royal Master Suite Hot Tub adults only +18 | Living area

Royal Master Suite Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Royal Suite Hot Tub adults only +18

Grand Royal Suite Hot Tub adults only +18

Grand Royal Suite Hot Tub adults only +18

  • Ocean view
  • 103 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Deluxe Ocean Front

Villa Deluxe Ocean Front

Villa Deluxe Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Premier Plunge Pool Ocean Front

Villa Premier Plunge Pool Ocean Front | View from room

Villa Premier Plunge Pool Ocean Front

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront

7.2 out of 10
Good
(5 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

8.4 out of 10
Very good
(184 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite King Hot Tub adults only +18

Royal Suite King Hot Tub adults only +18

Royal Suite King Hot Tub adults only +18

9.0 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Grand Park Royal Cancun - All Inclusive. Within just a 10-minute stroll, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. Highlights at this beachfront property include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Veranda, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 7535 square feet (700 square metres) of event facilities include 6 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. There's also free valet parking, along with the convenience of an area shuttle. .Within a 30-minute walk of this 4-property class Zona Hotelera property, attractions include Forum Beach and Cancun Convention Center.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Forum Beach - 18 min walk - 1.5 km
  • Cancun Convention Center - 5 min drive - 1.8 km
  • La Isla Shopping Mall - 6 min drive - 2.5 km
  • Cancun Interactive Aquarium - 6 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪El Mirador - ‬1 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪Hunter Steak House - Royalton - ‬9 min walk

About this property

Grand Park Royal Cancun - All Inclusive

Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 247 guestrooms or units
  • 4 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
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Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 22 May 2026 start from NZ$599, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive is a short 13-minute walk from Chac Mool Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Grand Park Royal Cancun - All Inclusive?

Yep, there is an onsite spa at Grand Park Royal Cancun - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yep, and guests love it! Grand Park Royal Cancun - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Grand Park Royal Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Cancun - All Inclusive.

Is Grand Park Royal Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, 2 outdoor pools and a corner/local shop, it's no surprise that Grand Park Royal Cancun - All Inclusive is a hit with families.

Is there a free airport shuttle available at Grand Park Royal Cancun - All Inclusive?

No, Grand Park Royal Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cancun - All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Park Royal Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cancun - All Inclusive?

No, pets are not allowed.

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1224 out of 2361 reviews
Rating 8 - Good. 605 out of 2361 reviews
Rating 6 - Okay. 288 out of 2361 reviews
Rating 4 - Poor. 131 out of 2361 reviews
Rating 2 - Terrible. 113 out of 2361 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Friendly staff, great beach
Stayed 8 nights in Jan 2026

10/10 Excellent

Cory

Stayed 5 nights in Jan 2026

8/10 Good

Johnathan, spokane

Stayed 9 nights in Jan 2026

6/10 Okay

Jacy

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was mostly in good condition but toilet wasn't cleaned when we arrived. Service was a bit on the slow side, but some staff members were fantastic. Both my boyfriend and I contracted severe food poisoning mid trip.
Stayed 6 nights in Jan 2026

10/10 Excellent

Yury

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This family‑friendly resort offers a very good buffet, a nice selection of drinks at the bars, and excellent breakfast options available at two restaurants as well as the buffet. The beach is large and very nice. It would be great to see a wider variety of dishes added to the dinner menus at the Italian and Oriental restaurants, along with more frequent removal of sargassum from the beach.
Stayed 9 nights in Jan 2026

10/10 Excellent

Venkata Raja Shekar, Edmond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Grand Park Royal for a week and we had a good time. Our butler Jessica made our stay memorable by attending all our requests. Thanks to Jose at Andiamo restaurant for helping us in celebrating our son's birthday.
Stayed 7 nights in Jan 2026

8/10 Good

Stephanie, Lakeville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, very nice staff, very responsive. Clean environment and grounds. Great food. Water is all very filtered and safe to drink. Would have gotten 5 stars, but the only thing I didn’t like was they wanted you to go to a “special breakfast” onsite where they talk about vacation rentals to get a $100 gift card to use on their one paid restaurant or spa, she was a little pushy but we just said no. We talked to others who went and they said it wasn’t bad and worth it for the $100 spa gift card.
Stayed 3 nights in Jan 2026

8/10 Good

jasdeep singh, Scarborough

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were clean, even though property is old they have changed a few things and still renovating some amenities. Contrary to some reviews the AC worked fine and the showers were great. Only problem was going in January they do not regulate pool water temperature and it's usually cold and they have minimal level events and entertainment through the day not as big as some other resorts.
Stayed 6 nights in Jan 2026

8/10 Good

Nessa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an overall pleasant stay at this hotel. The staff were exceptionally friendly and helpful throughout our visit, always greeting us with a smile and willing to assist whenever needed. The food was decent and enjoyable certainly satisfying and well-prepared. It met our expectations and offered a good variety. However, one downside of our stay was that the TV in our room did not work, which was a bit disappointing when we wanted to relax in the evenings. We did inform staff, but unfortunately it wasn’t resolved during our stay. The bathroom is a bit small as well. Despite this issue, the welcoming service and comfortable atmosphere made our experience a positive one overall.
Deluxe room with ocean view
Pool
Breakfast
Stayed 7 nights in Jan 2026

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness
Service & food were just okay. Room needed updated & the beds were hard. Check in was so loooong. Time share hard sell was something I didn't want to hear on my vacation! We would not stay there again
Stayed 7 nights in Jan 2026

6/10 Okay

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and staff were all wonderful, but I personally did not like the food
Stayed 4 nights in Jan 2026

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should not be classified as a luxury hotel. It was very basic. Buffet food awful. Never hot. Saw cockroach wandering amongst the food (see attached picture) Staff (with the exception of reservations/front desk) were friendly and helpful. Front desk rude and disrespectful I would NOT recommend this place to anyone. Very overpriced for what you get Nightly entertainment was a joke
Cockroach at the buffet
Cockroach
Stayed 8 nights in Jan 2026

10/10 Excellent

Aiden

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this resort were extremely attentive, hard working, and attentive. The resort grounds, though small, were very clean, and it’s situated in a good location relative to off resort activities. Really enjoyed my stay.
Stayed 8 nights in Jan 2026

10/10 Excellent

Michelle Louise

Stayed 7 nights in Jan 2026

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, excellent and friendly staff!
Stayed 6 nights in Jan 2026

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort was extremely clean. Staff are kind and professional. Jesus our room cleaner did a lovely job and was informative when we asked for information he was always in a happy mood. The dining staff also seemed very happy and friendly I have never been to a hotel where staff are all pleasant. We will absolutely be back.
Stayed 6 nights in Jan 2026

8/10 Good

Robert John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is amazing. The grounds are perfectly maintained. The beach area is better than any we have seen in the hotel zone, with spacious and ample comfortable seating. Dining options were very good, and the staff were very friendly and accommodating . Best of all was our Butler Yajahira, who checked in on us numerous times each day, and made our trip very special. We would highly recommend this resort.
Stayed 10 nights in Jan 2026

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was a positive experience. Check in was sketchy. Were told different things about access to amenities from different people. We arrived early at 12p (confirmed ahead) and waited until 4p for room. Good enough. Had access to everything while we waited. Our room (villa) was spotless. The beach is why you come to Cancun and this resort’s beach is awesome. Service was hit or miss as was the food. We had a butler who helped with reservations for a beach bed daily (great perk) and anything else we may want. You can use them as much or as little as you like. The grounds are spread out and well maintained which we liked but could be a challenge for people with mobility issues. Would we return? Maybe.
Stayed 3 nights in Jan 2026

10/10 Excellent

Stephanie

Stayed 7 nights in Jan 2026

8/10 Good

Aaron Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view was wow, staff went the extra mile for you. Only thing negative is the food is ok too gross. If u r a foodie person and food is very important to you this resort is not for you. Good selection of cocktails, beer, the house wine not drinkable.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rachelle

Liked: Cleanliness, property conditions & facilities
I had the pleasure of staying at this beautiful resort November 19, 2025. After extensive research, this resort truly stood out. I can confidently say I’m so glad we booked it — five days was simply not enough! The resort itself is stunning, with excellent restaurants, a gorgeous beach and pool area, and beautifully appointed rooms. Rooms: Grand Villa Master Suite Ocean Front (stayed with my fiancé):
 The suite was incredibly spacious, featuring a large, comfortable couch & bed, and a beautiful bathroom. Our private terrace, complete with a plunge pool right on the beach and overlooking the ocean, was absolutely breathtaking.
 Royal Suite Double Hot Tub Beachfront (parents’ stay – adults only):
This room was also very spacious with a lovely layout, a large jacuzzi, and an absolutely stunning ocean view. The beach was gorgeous with soft sand & the ocean warm enough to play in the waves! With VIP status, that included complimentary use of the beach cabanas (normally around $200 USD per day). Reservations can be made through your butler. A special shout-out goes to our butler, Jesica, who was incredibly attentive & kind! I spent most of my time in the large main pool with beautiful views of the beach & a swim up bar. Food was really good. Favorite a la carte - Italian & the Teppanyaki grill Final Thoughts This was hands down my favorite all-inclusive resort I’ve ever visited. While we usually enjoy trying new resorts, this is one I will absolutely return to.
Grand Villa Master Suite Ocean Front
Royal Suite Double Hot Tub Beachfront (parents’ stay – adults only)
Stayed 4 nights in Nov 2025

10/10 Excellent

Faria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every from friendly staff to clean rooms and great tasty food. Loved the hospitality and place.
Stayed 6 nights in Jan 2026

6/10 Okay

Gene

Travelled with partner
Room was clean considering the age of the resort. Shower was not draining properly and was unable to be repaired. We stood on beach towels with bath mat on top in order to keep our feet out of dirty water. At one point the turn down maid came in to take our dirty coffee, cups and wine glasses. Since we had a swimout room we happened to be there to watch her rinse our old glasses in the bathroom sink and towel dry and then put them back for next day. We weren't supposed to drink the water from the tap, why would it be okay to drink from unsanitised glasses?? Also, very vacation club heavy (time share experience) This resort is short of service, quality and luxury, time for a name change or a reno. Improve communication with guests and resolve issues sooner.
Stayed 7 nights in Jan 2026

10/10 Excellent

RONALD, alvarado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2026

8/10 Good

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Secondly floor room with ocean very was very nice. Room was clean and comfortable. The wind whistling through the sliding door frame was annoying at night. Cleaning staff were very polite and courteous. Restaurants, buffets and snack bars had plenty of selection. Food was fresh and enjoyable. Serving staff were very attentive and engaging. Evening entertainment was very good. The beach and ocean facing view was great but a few more beach chairs and cabanas would have been nice. Overall, very please for a first time experience.
Stayed 7 nights in Jan 2026