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Cancun Bay All Inclusive Hotel

3.5 star property
Beaux Arts hotel with 4 restaurants and 2 outdoor pools

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Room service
The current price is NZ$469
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Langosta Beach
    ‪7 min drive‬
  • Place, Tortuga Beach
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪103 min drive‬

Room options

View all photos for Double Room Superior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 20 sq m
  • Sleeps 4

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(67 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • 20 sq m
  • Sleeps 4

View all photos for Family Suite -5 guests- Junior

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -5 guests- Junior

  • 65 sq m
  • Sleeps 5

View all photos for Family Suite -8 guests- Master

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -8 guests- Master

  • 95 sq m
  • Sleeps 8

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Cancun Bay All Inclusive Hotel. You'll be 1.7 km (1 mi) from Langosta Beach and 3.1 km (1.9 mi) from Tortuga Beach. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and aromatherapy. The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Plaza Las Americas and Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 7 min drive - 1.8 km
  • Tortuga Beach - 14 min drive - 3.1 km
  • Plaza Las Americas - 18 min drive - 5.7 km
  • La Isla Shopping Mall - 41 min drive - 10.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Romanza - ‬5 min walk

About this property

Cancun Bay All Inclusive Hotel

Beaux Arts hotel with 4 restaurants and 2 outdoor pools
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (complimentary) are also available.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

What is the cancellation policy at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 29 Nov 2025 start from NZ$461.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel is a short 3-minute walk from Playa Tortugas. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Cancun Bay All Inclusive Hotel?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as sports massages.

Does Cancun Bay All Inclusive Hotel have a pool?

Yep, and guests recommend it! Cancun Bay All Inclusive Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel features 2 outdoor pools, 1 hot tub and 4 restaurants.

What makes Cancun Bay All Inclusive Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cancun Bay All Inclusive Hotel.

Is Cancun Bay All Inclusive Hotel family-friendly?

You bet! With amenities such as a children's pool and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Cancun Bay All Inclusive Hotel is a hit with families.

Is there a free airport shuttle available at Cancun Bay All Inclusive Hotel?

No, Cancun Bay All Inclusive Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Cancun Bay All Inclusive Hotel?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cancun Bay All Inclusive Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cancun Bay All Inclusive Hotel?

No, pets and service animals are not allowed.

Reviews

Cancun Bay All Inclusive Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 523 out of 1275 reviews
Rating 8 - Good. 318 out of 1275 reviews
Rating 6 - Okay. 199 out of 1275 reviews
Rating 4 - Poor. 117 out of 1275 reviews
Rating 2 - Terrible. 118 out of 1275 reviews

Reviews

10/10 Excellent

Azahea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with all necessary amenities.
Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds very comfortable. Food needs more options but food was delicious. Staff was great. Ruben and Jorge pool staff were great. Anahi bartender was awesome. Marta Sanchez was very helpful. Great staff. Master room needs a Microwave and refrigerator needs more drinks.
Stayed 6 nights in Jul 2025

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2025

10/10 Excellent

Veronica J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was great and had a variety of foods available. The room was small but for the time we stayed, it was doable. The surrounding areas were beautiful and well maintained. They played games during the day and had entertainment at night, which was always fun. Small hotel, but you were never bored. I would definitely come back here.
Stayed 3 nights in Jul 2025

6/10 Okay

MICHAEL U

Travelled with family and small children
Liked: Staff & service
No activity for kids. No real entertainment. Food menu same thing basic every day.
Stayed 4 nights in Jul 2025

10/10 Excellent

Dharma

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. The beds were a bit hard for my back. The staff was amazing. The food wasn’t all that great either. Reservations at the decent restaurants were difficult to get and the buffet was not very good for the most part.
Stayed 5 nights in Jul 2025

10/10 Excellent

Azahea

Liked: Amenities
Hotel with all inclusive service. Great staff and clean premises. Nearby to amenties like starbucks, oxo, etc.
Stayed 3 nights in Jul 2025

8/10 Good

Lataa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 5 nights in Jul 2025

2/10 Terrible

Aysha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is for local people and not guests from the outside. Pool is small and it feels like it’s only cliques that go there. They’re always playing games using a mic around the pool which is very loud. Food is DISGUSTING we had to order Uber eats for the whole stay. Staff are rude, only one lady at the front desk was nice and helpful. Pool is small, food is not good at all and lots of the waitresses are rude. We hated our stay in it, we left a day earlier than our initial booking
Stayed 4 nights in Jul 2025

8/10 Good

Kelsey Elise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. We had 3 kids and my mother with us so it was accommodating and easy with kids and adults. Our kids enjoyed all the food and amenities and we enjoyed being able to relax and not have to worry about meals. They had some entertainment- not as much as the RUI facilities but our kids enjoyed bingo and beach volleyball. Over all we would go back and stay again
Stayed 7 nights in Jul 2025

10/10 Excellent

Cristian Camilo Betancur

Stayed 7 nights in Jul 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very limited (almost sane food every day), very long lines for reception. For dinner reservations, we had to wake up at 8:30 in morning to reserve the dinner every other day and if you miss the reservation at 8:30 AM, you would miss the proper dinner. And if you entered the reservation late even a little late, you would be denied. You’re not expecting that they expect us to be early for reservations, they forgot that we’re on vacation time to relax, not to be on our tippy toes for our time management.
Stayed 4 nights in Jul 2025

8/10 Good

ghada

Stayed 5 nights in Jul 2025

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort.. this was a amazing experience! The staff were great !! Will be back asap
Stayed 1 night in Jul 2025

10/10 Excellent

Gustavo, Maricopa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was ok for the price.
Stayed 3 nights in Jul 2025

2/10 Terrible

Sannia

Stayed 4 nights in Jun 2025

6/10 Okay

Forrest Van

Liked: Cleanliness, staff & service
The staff is awesome. Carmen is incredible She works in the restaurant. While we were there a huge fight broke out
Stayed 4 nights in Jul 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel. Small beach area so you had to be quick to get a chair with an umbrella. Pool nice. Some of the outdoor things were not usable. Food was very average and was boring after a day and a half. Not much variety. Really just pizza and a limited buffet. They didnt have the room i wanted which had the view i wanted so that was a bummer. But it wasnt too bad.
Stayed 3 nights in Apr 2025

8/10 Good

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estadía fue muy buena, personal muy atento. Alimentos muy ricos.
Stayed 4 nights in Jul 2025

10/10 Excellent

maria del carmen patricia bernal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good for the price. Good food and drinks. Great customer service.
Stayed 6 nights in Jul 2025

8/10 Good

Fernando Espino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria Guadalupe

Travelled with family and small children
Liked: Cleanliness
Amazing place highly recommended all staff is kind and helpful
Stayed 5 nights in Jul 2025

10/10 Excellent

Marcos Phillip

Stayed 3 nights in Jun 2025