2/10 Terrible
Guy
Travelled with family, Travelled with family and small children
29 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a stay at GR Solaris to celebrate my wife’s birthday, expecting a memorable and elevated experience. Unfortunately, our visit was marked by repeated miscommunication, unmet promises, and inconsistent service that ultimately made the trip disappointing. Upon arrival, we were given black wristbands and explicitly told by club sales representatives that these granted us VIP access equivalent to Solaris Members. Throughout our stay, this was repeatedly contradicted by staff, leaving us confused about what privileges we actually had. I booked a two-bed room that was supposed to include a bottle of champagne to celebrate my wife’s arrival. Instead, we were placed in a one-king room (Room 8258) with no champagne or wine provided. We were also told our first night’s dinner reservation had already been booked for us at Marco Polo at 9:20 PM, only to arrive and discover that Marco Polo was not even open that night. The following morning, we were denied mimosas at breakfast and told those were reserved for members only, again contradicting what we had been promised. After raising concerns, we were finally moved to the room we originally booked through Expedia, which included an alcohol dispenser—but it was completely empty and never stocked. Additional issues included cold buffet food at lunch and the main pool being closed for the remainder of the day after a 45-minute wait due to “deep cleaning.”This trip was meant to celebrate my wife and instead became a frustrating event
Guy
Stayed 4 nights in Jan 2026