Golden Parnassus All Inclusive Resort & Spa - Adults Only

3.5 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Golden Parnassus All Inclusive Resort & Spa - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
On the beach, white sand, beach umbrellas, beach towels
Buffet
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Club Room, 1 King Bed | View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
The current price is NZ$774
includes taxes & fees
29 May - 30 May

Explore the area

Map
Blvd. Kukulcan Km. 14.5, Retorno San, Miguelito, Lote 37, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪15 min walk‬
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

Deluxe Room, Lagoon View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • Lagoon view
  • 41 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Club Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • Partial lake view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Lagoon View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • Ocean view
  • 41.0 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Superior Room, 1 King Bed, Terrace, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Cable channels
Daily housekeeping
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll be 2.3 km (1.5 mi) from La Isla Shopping Mall and 2.6 km (1.6 mi) from Iberostar Cancun Golf Course. Highlights at this beachfront property include 5 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering at Golden Parnassus Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Sumo, serves Asian cuisine and is open for dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and gym. Additionally, you'll find an outdoor tennis court, a Turkish bath/hammam and a sauna. Free buffet breakfast is available daily between 6:00 AM and 11:30 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include El Rey Ruins and Hotel Zone Beaches.

What's nearby

  • Aquaworld - 15 min walk - 1.3 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.6 km
  • La Isla Shopping Mall - 3 min drive - 2.3 km
  • Cancun Interactive Aquarium - 3 min drive - 2.3 km
  • Delfines Beach - 6 min drive - 5.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪JW Marriott Lobby Bar - ‬9 min walk
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Golden Parnassus All Inclusive Resort & Spa - Adults Only

Adults-only beachfront property with outdoor pool
Golden Parnassus All Inclusive Resort & Spa - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. WiFi is available in public spaces for a fee.

A fitness centre, a sauna, and spa services are also featured at the family-friendly Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 214 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
Golden Parnassus All Inclusive Resort & Spa - Adults Only offers 214 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and pay-per-view films.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Golden Parnassus Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 225 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 225 per day)
  • WiFi in public areas has a 1-device limit

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:30 AM
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Old Barn
  • Paradise
  • Pier 12
  • Sumo

Things to do

  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant Shangri-La.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses solar energy. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Parnassus
Golden Parnassus All Inclusive
Golden Parnassus Resort Adults All Inclusive
Golden Parnassus Resort
Golden Parnassus Resort All Inclusive
Golden Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Resort
Resort Golden
Golden Parnassus Resort Spa Adults Only All Inclusive
Golden Parnassus All Inclusive Resort & Spa - Adults Only Cancun

Frequently asked questions

What is the cancellation policy at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

As of 6 May 2025, prices found for a 1-night stay for 2 adults at Golden Parnassus All Inclusive Resort & Spa - Adults Only on 29 May 2025 start from NZ$766.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Onsite parking is limited.

Are there any beaches close to Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, Golden Parnassus All Inclusive Resort & Spa - Adults Only is a short 5-minute walk from Ballenas Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, Golden Parnassus Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Golden Parnassus All Inclusive Resort & Spa - Adults Only have a pool?

Yep, and guests love it! Golden Parnassus All Inclusive Resort & Spa - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Golden Parnassus All Inclusive Resort & Spa - Adults Only features a full-service spa, an outdoor pool and 5 restaurants.

What makes Golden Parnassus All Inclusive Resort & Spa - Adults Only a romantic place to stay?

Couples spa treatments and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Golden Parnassus All Inclusive Resort & Spa - Adults Only.

Is Golden Parnassus All Inclusive Resort & Spa - Adults Only family-friendly?

No, Golden Parnassus All Inclusive Resort & Spa - Adults Only is an adults-only property.

Does Golden Parnassus All Inclusive Resort & Spa - Adults Only serve breakfast?

Yeah, complimentary buffet brekkie is served daily from 6:00 AM to 11:30 AM.

Is there a free airport shuttle available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

No, Golden Parnassus All Inclusive Resort & Spa - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

No, pets and service animals are not allowed.

Golden Parnassus All Inclusive Resort & Spa - Adults Only Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 644 out of 1821 reviews
Rating 8 - Good. 425 out of 1821 reviews
Rating 6 - Okay. 301 out of 1821 reviews
Rating 4 - Poor. 191 out of 1821 reviews
Rating 2 - Terrible. 260 out of 1821 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Nicolas Emanuel, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and fun. You get what you pay and the value is great. Rooms are super clean and there’s a great environment at the pool and beach. The service is excellent
Stayed 4 nights in Jan 2025

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy acogedor, estuve 4 noches y fue agradable. El personal es muy atento. El hotel requiere algunas remodelaciones en estructura que está un poco vieja pero de resto todo estuvo bien. Siempre limpio y tranquilo.
Stayed 4 nights in Jan 2025

4/10 Poor

Jessica, Tucson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is very outdated, musky, not clean and is pretty run down. Only 1 working elevator, the food options are horrible. The food is gross here. They claim there’s room service but there’s no way to order because the phones in the rooms don’t work. If you want a latte or any coffee besides nasty black coffee, you’ll have to leave. Even then, you have to sit at the buffet to even get coffee. This is not the place for a relaxing holiday. It’s loud, there are no do not disturb signs and the staff will argue if you turn them away when they come to clean. The sheets were grey from age, towels were musty and some even had mold. The only pro to this resort is it is right on the beach and does have amazing views. With rotating restaurants, even finding food was difficult. The small outdated bar in the lobby has karaoke a few nights and the bartender is amazing. I would say believe the reviews, I would rate overall a 3/10.
Stayed 4 nights in Jan 2025

6/10 Okay

YOEL LOPEZ, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service
The staff is amazing!
Stayed 7 nights in Jan 2025

8/10 Good

Michelle Marie

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
This property is outdated which we didn't mind. The staff were very friendly and had our room cleaned every day. There was always food for us. We did not care for a few of the eating establishments included and it may be their food cooked differently than we do in the states. We could find something on the buffet that we did like. The entertainment director was fantastic but need more entertainment or just outdoor games available. A beautiful beach.
Stayed 6 nights in Jan 2025

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, amenities
The staff were very kind. It was very clean. The activity director was amazing!!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Robert

Stayed 3 nights in Jan 2025

6/10 Okay

Carmen Diana Reyes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t great and the drinks are watered down unless you ask for a specific alcohol but the staff made up for it. They were super friendly, helpful, and made it worth the trip.
Stayed 3 nights in Jan 2025

6/10 Okay

Jeremy

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great staff and good food don't make up for the old, poorly maintained facility. The staff were amazing. They were enthusiastic and willing to help guests. They had a travel service (Mexico Travel Solutions) on-site - helpful to arrange excursions. MTS was great. The food was good and the waiters were amazing, but the variety promised on the website wasn't there. Many of the on-site restaurants were only open a few days per week or only during limited hours. We never saw one of the restaurants (the creperie) advertized on their website. The facility has issues that need to be fixed. During our stay, only one of the two elevators worked, which led to lengthy wait times to use the elevators. There were buckets and towels catching water leaks on the sixth floor. The outdoor jacuzzi pool was broken. Because the weather and ocean water were colder than normal when we were there, that meant that we didn't get in the water at all. The indoor women's sauna and jacuzzi were broken. The telephone in the room for one of our group members was broken. 24/7 room service is great, but not if you can't order it. There was a grand total of three plugs in our room. So when we arrived from our flight after travelling for 18 hours, we had to prioritized which devices to charge. When we arrived, we had no towels in our room. We asked for towels twice that morning, but did not receive them until six hours later. That was the only exception for the good rating for the staff.
Stayed 4 nights in Jan 2025

6/10 Okay

George

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The service,the food quality and presentation at Shangree-La restaurant excellent, the server Elias very friendly polite and highly professional so it was Carmen. The hotel need a lot linen old and gray , six floors and the elevators where out for tr
Stayed 11 nights in Jan 2025

4/10 Poor

Jessica

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: staff was incredibly nice. Cons: Everything. Food was mediocre, mold everywhere, bugs. Looks like they are just letting the place fall apart. Not just what the other reviews say of old, no this is falling down. Pictures online must be from when they first open. Even the beach, was nice but the chairs are so close and not ideal for beach. Just wouldnt stay here again. If thats how they treat the place, I cant imagine the food sanitation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a family friendly oriented resort, loved the service. Needs a bit updating but other than that, it was great.
Stayed 5 nights in Jan 2025

4/10 Poor

Cynthia, Prairieville

Travelled with partner
Leaking roof and ceiling. Broken elevators. Food variety and quality has gone down. Lacking front desk staff. We have stayed here2 other times and it has really gone down. All of the stucco has cracks and missing pieces. There is black mold around the vents in the restaurant. I have pictures I can share. This hotel is not a 3 star hotel and should be downgraded.
Stayed 7 nights in Jan 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

8/10 Good

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Nickie, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is a little old and needs a little bit of a facelift. However, the food is delicious. The staff is amazing. And for the price, you absolutely can’t beat it. It’s in a great neighborhood with a beautiful beach.
Stayed 1 night in Jan 2025

6/10 Okay

JORGE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Brandon James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2025

10/10 Excellent

Jamey

Liked: Property conditions & facilities
Loved it here!! The food and drinks were great and always available. The rooms were clean and comfortable. The staff was AMAZING! I can’t wait to go back next year
Stayed 4 nights in Jan 2025

8/10 Good

moi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for a quick weekend trip
Stayed 2 nights in Dec 2024

4/10 Poor

Ravi, London

Disliked: Cleanliness, property conditions & facilities
I was very disappointed with the hotel facilities, old and rundown, furniture in room was old. The hotel was not a 4-star The room was filthy, and the showers were not clean. One bottle of soap and shampoo for two people. The TV in the room was not working for some days. The telephone was not working. I had to chase housekeepers and the reception team for towels. There was always a long line at reception. Seeing there was one receptionist for a big hotel. We booked tours with the hotel booking company and were told the tour company would pick us up from the hotel and drop us back at the hotel, which was a lair.
Stayed 7 nights in Jan 2025

8/10 Good

Jennifer

Stayed 4 nights in Jan 2025