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Golden Parnassus All Inclusive Resort & Spa - Adults Only

3.5 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Golden Parnassus All Inclusive Resort & Spa - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Poolside bar
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Club Room, 1 King Bed | View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Breakfast included
  • Housekeeping

Explore the area

View map
Blvd. Kukulcan Km. 14.5, Retorno San, Miguelito, Lote 37, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪14 min walk‬
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Lagoon View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, Lagoon View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

7.4 out of 10
Good
(32 reviews)

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Lagoon View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Lagoon View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

7.0 out of 10
Good
(93 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Terrace, Ocean View

Superior Room, 1 King Bed, Terrace, Ocean View

Superior Room, 1 King Bed, Terrace, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Cable channels
Daily housekeeping
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(46 reviews)

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • All-inclusive
  • Spa
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4.4 out of 5, Excellent, 5,644 reviews
The price is NZ$355
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3 Sept - 4 Sept
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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll be 2.3 km (1.5 mi) from La Isla Shopping Mall and 2.6 km (1.6 mi) from Iberostar Cancun Golf Course. Highlights at this beachfront property include 5 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering at Golden Parnassus Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Sumo, serves Asian cuisine and is open for dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and gym. Additionally, you'll find an outdoor tennis court, a Turkish bath/hammam and a sauna. Free buffet breakfast is available daily between 6:00 AM and 11:30 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Hotel Zone Beaches.

What's nearby

  • Aquaworld - 14 min walk - 1.3 km
  • Iberostar Cancun Golf Course - 3 min drive - 3.2 km
  • La Isla Shopping Mall - 3 min drive - 2.5 km
  • Cancun Interactive Aquarium - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬3 min walk
  • ‪Porfirio's Cancún - ‬8 min walk
  • Puerto Madero
  • ‪La Madalena - ‬9 min walk
  • ‪D-Lounge - ‬3 min walk

About this property

Golden Parnassus All Inclusive Resort & Spa - Adults Only

Adults-only beachfront property with outdoor pool
Golden Parnassus All Inclusive Resort & Spa - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. WiFi is available in public spaces for a fee.

A fitness centre, a sauna, and spa services are also featured at the family-friendly Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 214 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
Golden Parnassus All Inclusive Resort & Spa - Adults Only offers 214 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and pay-per-view films.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Golden Parnassus Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

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  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 1,440 reviews
The price is NZ$476
includes taxes & fees
1 Sept - 2 Sept
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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 225 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 225 per day)
  • WiFi in public areas has a 1-device limit

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:30 AM
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Old Barn
  • Paradise
  • Pier 12
  • Sumo

Things to do

  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Local artist showcase

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant Shangri-La.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses solar energy. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Parnassus
Golden Parnassus All Inclusive
Golden Parnassus Resort Adults All Inclusive
Golden Parnassus Resort
Golden Parnassus Resort All Inclusive
Golden Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Resort
Resort Golden
Golden Parnassus Resort Spa Adults Only All Inclusive
Golden Parnassus All Inclusive Resort & Spa - Adults Only Cancun

Frequently asked questions

What is the cancellation policy at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Onsite parking is limited.

Are there any beaches close to Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, Golden Parnassus All Inclusive Resort & Spa - Adults Only is a short 5-minute walk from Ballenas Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, Golden Parnassus Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Golden Parnassus All Inclusive Resort & Spa - Adults Only have a pool?

Yep, and guests love it! Golden Parnassus All Inclusive Resort & Spa - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Golden Parnassus All Inclusive Resort & Spa - Adults Only features a full-service spa, an outdoor pool and 5 restaurants.

What makes Golden Parnassus All Inclusive Resort & Spa - Adults Only a romantic place to stay?

Couples spa treatments and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Golden Parnassus All Inclusive Resort & Spa - Adults Only.

Is Golden Parnassus All Inclusive Resort & Spa - Adults Only family-friendly?

No, Golden Parnassus All Inclusive Resort & Spa - Adults Only is an adults-only property.

Does Golden Parnassus All Inclusive Resort & Spa - Adults Only serve breakfast?

Yeah, complimentary buffet brekkie is served daily from 6:00 AM to 11:30 AM.

Is there a free airport shuttle available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

No, Golden Parnassus All Inclusive Resort & Spa - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

No, pets and service animals are not allowed.

Golden Parnassus All Inclusive Resort & Spa - Adults Only Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 592 out of 1671 reviews
Rating 8 - Good. 393 out of 1671 reviews
Rating 6 - Okay. 268 out of 1671 reviews
Rating 4 - Poor. 169 out of 1671 reviews
Rating 2 - Terrible. 249 out of 1671 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
A/C didn’t work evelator didn’t work overall bad
Stayed 2 nights in May 2025

4/10 Poor

Carson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Steven

Liked: Staff & service
Needs updating
Stayed 3 nights in Apr 2025

8/10 Good

Michelle

Liked: Staff & service
The staff are absolutely amazing, they try to compensate for the issues with the facility
Stayed 7 nights in Apr 2025

8/10 Good

Kelley

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This resort has gone downhill steadily for the last several years. I started coming here in 2011 and it was really nice then.
Stayed 5 nights in May 2025

10/10 Excellent

Navkiran

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was my fourth trip to GP…. It’s one of the most unique.
Stayed 5 nights in Apr 2025

10/10 Excellent

Travis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old resort, of course any place requires maintenance new or old. The staff absolutely wonderful, they go above and beyond for all their guests. I would absolutely recommend this resort to anyone. It doesn’t have to be shiny and new to impress my family and I.
Stayed 5 nights in Apr 2025

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff is what makes this place so amazing. This was our third trip there. Not much entertainment and the property could use some updating. Overall the place is very clean and we plan to return again.
Stayed 7 nights in Apr 2025

6/10 Okay

cassidy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This our second time staying here. We stayed about 10 years ago. While the staff was amazing. Jose and silberio were just amazing and made the trip worth it. But the food selection was horrible and the quality of what they did have was even worse. I didn’t eat There for 4 days. The only decent meal I had was off property. The build definitely needs some love. The sink would randomly start running by itself. We will be back but not for the food. But for the staff

8/10 Good

Thomas

Stayed 10 nights in Feb 2025

6/10 Okay

Hannah Jo

Travelled with partner
Liked: Cleanliness, staff & service
Staff is amazing as always but the quality of the resort is going downhill.. needs some major upgrades.
Stayed 5 nights in Apr 2025

10/10 Excellent

Harry D Hoover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times and everytime it is a great experience. The staff are the best of any all inclusive in Cancun. The food is great. The beach is fabulous.
Stayed 8 nights in Mar 2025

8/10 Good

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was amazing. Can definitely use a few upgrades.
Stayed 5 nights in Mar 2025

2/10 Terrible

ravi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
beautifully view. property worse than motel 6

2/10 Terrible

Anjana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a complete destruction and rebuilt. The WiFi did not work. The property is all inclusive including room service but my room phone did not work. The bedsheets were torn and had major stains on it. The towels had stains on it and looked extremely old. There has been no updates done to the property in 13 years. The view is gorgeous, but this place is lower than a Motel 6. Also ran out of a lot of the food.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jingkun, Hockessin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, great fun, lots of food options. Asian Foods not so good. Bed sheets can be better. Beach perfect.
Stayed 6 nights in Feb 2025

2/10 Terrible

Christina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. We ended up leaving the property early because of the horrible conditions. I have bed bug bites on my legs. I have contact Expedia but they have failed to connect with this hotel for a refund or partial refund. They stated Someone would contact me and I haven’t heard back. This hotel used to be great 4 years ago. The quality in everything has gone down. I will never return.
Stayed 4 nights in Apr 2025

2/10 Terrible

Michael

Stayed 3 nights in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
We have been to Golden Parnassus before and enjoyed the previsous visits. The resort is still nice, though it needs a little TLC (tender loving cared) in paint up trim and etc. But, a great value for customers who use this facility. Great beach, the foods is "excellent' and the staff very polite, cordial and helpful. A nice stay.
Stayed 6 nights in Mar 2025

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is so nice and attentive however the rooms are HOT and the phone didn't work for room service and the maid woke us up daily before 9 am
Stayed 6 nights in Mar 2025

2/10 Terrible

David Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is underpaid and overworked, and management and ownership will do nothing to correct it. Causing the electricity to be turned off and services to not be provided.
Stayed 4 nights in Mar 2025

6/10 Okay

Jean Carlos

It was an okay experience
Stayed 4 nights in Mar 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that the room phone didn’t work, the safe had an error that required overriding to get things out. I would have liked to see more things going on at the resort such as events. I very well could have been out during some of those things but while I was there I only saw and participated in a 3 round game of pool volleyball then they removed the net right after. But the bathroom toilet had problems refilling with water. Stains on the toilet seat, minor cosmetic damage around the building. The staff was amazing though! I’d come back to this location. A handful of negative things didn’t out weigh how great the full experience was. Just could have been better with those things being addressed.
Stayed 4 nights in Mar 2025

2/10 Terrible

De Janiera

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. The sixth floor was covered in dragonflies. The food was mediocre a lot of the food that was put out at the buffet didn’t have labels so you weren’t able to tell what you were eating. The water in my friend’s hot tub in her room came out yellow. We were both on the same floor. There were stains on all of the linen washcloths. The showers were extremely slippery with no bars to grab onto somewhat could easily have fallen and gotten very hurt. Most of the staff was kind and friendly, but the overnight Concierge was rude and disorganized. I pay for amenities I never received and rather than him being diligent so that I could get the service and money that I paid for he kept pushing it off on the next person telling me I had to wait the next day And my trip was over. I will never stay here ever again. I started a dispute immediately with my travel company and of course the hotel never responded to my partial refund request. This place looks great in pictures but in reality it’s very rundown chairs and couches with visibly peeling upholstery. They really sell the 24 hour room service, but the menu is outdated and half of the items are not available . Never again.
Stayed 4 nights in Feb 2025